We chose BenefitFocus from its competitors as it appeared to be very user friendly. We were correct in doing so. Earlier this year was our first open enrollment and we had no complaints from our members regarding the system. We were assigned a wonderful Customer Success Manager, Anne that goes above and beyond for us.

The enrollment platform and the communication portal. Both are able to be customized and they carry the look and feel of our company. Not just a generic enrollment platform. Very user friendly and makes enrollment easy for the member.

Benefitfocus has certainly helped this department of 1 person streamline my OE. With almost 1000 retirees and over 3500 employees OE can be overwhelming with all the choices. The system enables me to have clear plan descriptions and costs for all employees and retirees to make very informed decisions on all of the benefits offered. The customer service representatives we have had over the last several years are very knowledgeable of the products and of my particular system set up. They are always there to help without any notice and are even able to keep me on track with all of my needs before I even know I need them. Even if they are not currently my service represntaive I know I can contact any of them at any time and they are all there to help.