A learning curve but their training is great. Best is the ability to reuse text. if you are writing a new document that is 80% like another product, your work is 80% done.

I like the control that I can place in Author-IT around the structure and formatting of documents. Too many times the documents created in document editing platforms have issues with external editors changing fonts and styles to their own desires rather than a business branded style and there is a large amount of re-work on standardising formatting.

Author gives me great help in managing documentation. It helps me in managing the translations of my manuals. With few click i have the documents ready to publish in PDF format. I use this cloud every day.