Heather :-) and the whole team also in Europe. Always helpful and friendly. Author-it with Localise is a powerful Single-Source-Publishing software for all our belongings: Creating Help systems and pdf documentation, importing Release Notes from word and creating an extra help system for Release Notes, Preparing translations into several languages with localise and exporting them to/importing them from out Translation Memory System and monitoring the statuses by using release states. Because we are specialised ware documentation we especially like the object-oriented workflow as it is also in development tools. Also that the data is hold in SQL makes the work effective and helps to quickly find existing content and last but not least makes data backup easy. Teamwork is also great because of the object-oriented workflow. It is great that Paul Trotter is back!

Author gives me great help in managing and speeding up the management of translations of my documents. In a few steps I have the complete documents ready to send. I found the advice that i read in the author community that I read often very useful. I would like to have a lighter author manual for entry level users.

Author-It is superior when it comes to managing large amounts of complex, single-sourced content. It easily handles variations to content, and the UI is intuitive. I know that whatever content-management challenges that come up, Author-It will handle them. The support I receive from the Service Desk is second-to-none. They get back to you quickly, and genuinely care about your question or issue.