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amplifai

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4.7 out of 5 stars
21 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.7
Serving customers since
2020
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AmplifAI

21 reviews

AmplifAI is a an all-in-one AI platform revolutionizing how companies lead and develop front-line employees and supervisors.

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amplifai Reviews

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Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
09/21/2023
Validated Reviewer
Verified Current User
Review source: Organic

Awesome experience with AmplifAI

|AmplifAI
I love that performance intelligence dashboards are designed so many roles. They provide a view of performance metrics and highlight recommended actions for agents, superviosrs, trainers, QAs, and our senior leadership. AND their customer sucess team is unbelievable. I've learned so much from Melissa about contact center best practices, in addition to how to best use the platform.
Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
08/28/2023
Validated Reviewer
Review source: Organic

Tracks my performance with AI

|AmplifAI
Amplify is good at showing me where I am compared to the other agents. My team leader is able to see where my stats are for aht and fcr which is what we are focused on right now. I don't know how they did it before, but I get sent videos to watch when I need help on something. I think it saves time for my team leader when we go into the coachings, she does not have to tell me everything I need to focus on.
ON
Olivia N.
08/25/2023
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Helpful for agents who want to be the best

|AmplifAI
I log into AmplifAI twice a month for my one-to-ones with my TL. We can record the session and we go through the coaching form. The form is helpful to guide the conversation and I can look at my stats before the meeting and know what my TL is going to say before he says it. Before we implemented AmplifAI, we couldn't see where we were until we saw it on the board.

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HQ Location:
Plano, US

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@amplifAI

What is amplifai?

AmplifAI is a technology company specializing in performance-enablement solutions designed to enhance employee productivity and engagement. By leveraging artificial intelligence, the platform facilitates data-driven coaching, training, and personalized development plans to improve workforce effectiveness. AmplifAI’s solutions cater primarily to customer experience teams across various industries, helping organizations optimize their operations and achieve better business results through actionable insights and behavior-based coaching.

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Year Founded
2020