The self-service portal changed how teachers and staff interact with support. They can submit requests, check their status, and find answers in the knowledge base without ever calling the helpdesk. That shift alone has freed up a significant amount of technician time.

This application is quite look good for UX, UI

The dashboard overview is really helpful for quickly seeing ticket backlogs and the overall workload. It gives our team a clear snapshot of what needs attention without having to dig through multiple screens. For a smaller IT department, that kind of visibility makes day-to-day management much easier and helps us stay on top of priorities.