I like that the support and office staff at 360Dialog are very good. The price is also a positive aspect. I find it easy to set up, especially when it comes to templates, onboarding a number, and adding funds.

the co-existence option for whatsapp. You can use Whatsapp on several devices at the same time

We had WhatsApp numbers our business already ran on daily, and we could not get them working through Meta's own migration path. Webhook delivery simply never arrived, and we exhausted Meta's support channels without an answer. 360dialog solved it as a genuine second Solution Provider, which is the piece that flow is missing. Onboarding went through cleanly on the first attempt, including on a number that already had a business profile attached.<br><br>The part that made the real difference is coexistence. Our staff keep using the WhatsApp Business app on the phone exactly as before, and those messages still reach us through the API. We did not have to retrain anyone or abandon numbers our customers already know. The API itself is plain and predictable, with one messages endpoint and per number API keys, and our busiest numbers have handled real customer traffic every day since we set them up without needing attention.<br><br>Support deserves a mention. When one of our numbers stopped receiving messages, Adonis worked it with us directly and resynced the channel. He then sent a test message to the number himself to confirm it was live rather than telling us it should be fine. The fault turned out to be on our side, and they helped anyway.