1Channel

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70 reviews
  • 44 profiles
  • 25 categories
Average star rating
4.8
Serving customers since
2006

Featured Products

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1Channel Sales Force Automation

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1Channel Sales Force Automation (SFA) is an AI-powered, comprehensive solution designed to streamline your sales processes, optimize field force productivity, and provide real-time insights for data-driven decision-making. From lead management to performance tracking, 1Channel SFA ensures that your sales team can focus on selling while the platform handles the operational complexities. Key Features: Lead & Opportunity Management: Track leads, prioritize prospects, and manage opportunities seamlessly throughout the sales pipeline. AI-Powered Insights: Leverage AI to forecast sales trends, identify high-potential leads, and make smarter business decisions. Auto Location Tracking: Automatically fetch customer and opportunity locations to minimize manual data entry and improve field accuracy. Field Force Management: Monitor attendance, daily tasks, and performance of your sales reps in real-time. Multi-Device Access: Available on Android and web, ensuring your team stays connected from anywhere. iOS version under review. Activity & Task Tracking: Schedule, track, and manage activities to ensure timely follow-ups and improved conversion rates. Analytics & Reporting: Centralized dashboards provide actionable insights, helping managers make informed decisions. Benefits: Increase sales efficiency and reduce administrative workload. Enhance field visibility and improve accountability. Make data-driven decisions with AI insights and centralized analytics. Reduce duplicate entries and improve CRM data quality. Adaptable to businesses of all sizes and industries. Ideal For: Sales teams, field force teams, distribution networks, and businesses looking to digitize and optimize their sales operations. Why 1Channel SFA: With a user-friendly interface, robust automation, and AI-driven insights, 1Channel SFA empowers businesses to achieve better sales outcomes, increase revenue, and strengthen customer relationships without operational bottlenecks.

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1Channel Customer Relationship Management (CRM)

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1Channel CRM is a comprehensive Customer Relationship Management (CRM) and Sales Automation platform that simplifies, digitizes, and optimizes every stage of the customer journey. Designed for the Indian market, it helps businesses capture leads, track interactions, manage pipelines, automate workflows, and analyze performance — all within a single, intelligent, mobile-ready system. Whether your teams are on the field, in the office, or managing distributors, 1Channel CRM ensures complete visibility, collaboration, and control over customer relationships and sales operations. Key Features and Unique Benefits 1Channel CRM integrates mobility, analytics, and AI to convert customer data into actionable insights and measurable growth. Key Features: Lead & Opportunity Management: Capture, qualify, and track leads through every stage with complete visibility. Customer Database Management: Maintain 360° profiles and communication history in one place. Sales Pipeline Automation: Automate deal progression, follow-ups, and reminders to reduce revenue leakage. AI-Powered Insights: Predict customer intent, forecast sales, and identify cross-sell or upsell opportunities. Omnichannel Communication: Connect email, WhatsApp, and calls for seamless engagement. Task & Activity Tracking: Assign and monitor sales tasks, visits, and meetings in real time. Mobile CRM App: Enable on-the-go updates, lead capture, and order recording. Order & Collection Management: Simplify order entry, payment tracking, and invoicing. Custom Dashboards & Reports: Access real-time analytics and performance metrics. Integration-Ready: Connect easily with ERP, POS, or marketing automation systems. Unique Benefits: 360° Customer Visibility: Every touchpoint, from lead to service, is traceable. Improved Productivity: Automate manual work and focus more on selling. AI Forecasting: Plan targets and territories with predictive analytics. Faster Conversions: Close deals quicker with intelligent alerts and automation. Data-Driven Decisions: Real-time dashboards empower sales leaders with insights. Who It’s For Ideal for sales-driven organizations, SMEs, and enterprises across FMCG, Manufacturing, Pharma, Automotive, Telecom, BFSI, and Consumer Goods sectors. Perfect for teams managing field sales, distributors, or B2B/B2C customers who need one unified CRM for growth and visibility. What It Does for Them 1Channel CRM streamlines lead management, enhances customer engagement, and drives sales performance through automation and AI. It helps teams track leads, automate follow-ups, forecast sales, and manage orders efficiently — enabling data-driven decisions and smarter selling. In short, 1Channel CRM is not just a tracking system — it’s an intelligent, AI-powered CRM platform that transforms sales operations into a connected, data-driven, and customer-focused ecosystem.

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1Channel AI-Powered DMS

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1Channel AI-Powered DMS is a conversational distribution management system with a built-in AI assistant that answers questions about orders, stock, and payments through typing or browsing help topics. Automated order validation checks stock availability, applicable schemes, pricing, and credit limit at the point of order placement, and intelligent stock allocation applies FIFO and FEFO logic so products expiring sooner are dispatched first. Auto stock replenishment triggers a purchase order automatically when SKU-level stock drops below a configured minimum, and a workflow automation engine lets teams build conditional workflows with real-time triggers, Email and WhatsApp notifications, and approval routing across up to 7 levels. Auto payment allocation matches incoming payments against outstanding invoices and flags over-limit customers, while GRN discrepancies between invoice and received quantity are automatically routed to the right approver. A real-time analytics dashboard gives KPIs, sales trends, top products, and 24+ configurable reports with a 7-day export cache for shared access, and auto target generation creates recurring monthly or yearly targets with achievement logs tied back to contributing orders.

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1Channel Territory & Beat Management Software

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1Channel Territory & Beat Management Software helps distribution and field sales teams configure geography hierarchies such as State to City to Pin Code, or Zone to Region to District to Taluka, with any number of levels depending on how the business is structured. Areas are divided into beats, with outlets mapped inside each beat and one or more field users assigned to it. Visits can be scheduled for a complete beat, where every outlet is included automatically, or for specific outlets within a beat, with recurring schedules available for daily, weekly, or monthly cycles. The mobile app shows each day's assigned beat on the home screen, letting field teams navigate to outlets, view distance from their current location, and place orders during visits. Attendance is marked with camera access and GPS location capture for geo-tagged check-ins. Territory structure links directly to pricing, so the same product can carry different prices across regions, and to visit and sales targets tracked on order, dispatch, or invoice. More than 24 reports cover territory-wise sales, beat coverage, visit compliance, and target achievement, with CSV export available throughout.

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1Channel Workflow Automation Software

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1Channel Workflow Automation Software helps distribution and sales teams build no-code approval workflows with up to 7 configurable levels. Automated email and WhatsApp triggers notify approvers the moment an action is pending, while escalation and rejection rules keep requests from stalling. The platform covers order approvals, credit and return requests, and stock replenishment, with workflow versioning that keeps a history of how approval logic has changed over time. 24+ reports give operations and finance teams visibility into approval status across the organization, replacing manual sign-offs with rule-based routing tied to each team's reporting hierarchy.

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1Channel Return & Claims Management Software

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1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve the exception and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits, with pending approvals visible in real time, and every return rolls into analytics across 24+ report types with GST-compliant invoicing built in.

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1Channel Payment & Credit Management

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1Channel Payment & Credit Management gives distributors and FMCG brands a single system to record incoming payments, enforce credit discipline, and keep high-value orders under control. Payments from retailers and distributors are allocated against pending invoices automatically or manually, with support for cash, cheque, and bank transfer modes, and outstanding balances tracked in real time. Credit limits are configured per customer, with three ways to handle a breach: stop further orders, allow one more order, or block the account until outstanding dues are cleared. A dedicated over-limit customer view helps collections teams prioritize follow-up. Returns and credit notes are handled in the same module, with partial returns automatically generating a credit note against the original invoice. Orders that exceed a retailer's credit limit are routed through a configurable, multi-level approval workflow of up to seven levels, with approvers notified by email or WhatsApp and every decision logged for audit. Invoice settings such as GST, PAN, and bank details are configured once and applied automatically to every invoice. A payment analytics suite with 24+ reports gives finance and sales leadership visibility into collections, outstanding exposure, and approval turnaround time, integrated with the same platform used for order and distributor management.

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1Channel Outlet & Store Management

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1Channel Outlet & Store Management gives programme managers and field teams a single, centralized system to build and maintain a retail store database, map outlets to territories, and track execution across thousands of stores. A store master database holds each outlet's code, name, address, and attributes, created individually or uploaded in bulk via Excel. Stores are segmented and classified by size, category, or business potential, then mapped to territories and assigned to field users for clear ownership as territories evolve. Field teams access only their assigned stores through a mobile app with offline support, capturing visit and execution data in real time. Programme managers get real-time dashboards tracking store-level coverage against planned visits, with downloadable reports and configurable data structures. Used across FMCG, consumer durables, modern trade retail chains, pharmaceuticals, and automotive aftermarket networks managing large, distributed outlet bases.

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1Channel Store Audit & Compliance

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1Channel Store Audit & Compliance helps retail and FMCG teams run structured in-store audits in the field, with configurable checklists, weighted scoring, and automated planogram and share-of-shelf validation. Audit templates can be built per outlet type, category, or compliance program, letting field teams capture photo evidence through the mobile app and have each submission scored automatically against defined rules. Planogram compliance is tracked by comparing captured shelf photos against the approved layout, measuring share of shelf for the brand against competitors, and flagging deviations for correction. Multi-level validation routes submitted audits through L1, L2, and L3 review as needed, with real-time dashboards showing audit completion, scores, and compliance trends by territory, outlet, or auditor. Built on 1Channel's cloud-based distribution and sales automation platform, Store Audit & Compliance shares data with the company's SFA, DMS, and retail execution modules so audit outcomes can be tied back to the rest of the go-to-market operation.

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1Channel POSM Tracking & Proof of Execution

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1Channel POSM Tracking & Proof of Execution gives FMCG, consumer durables, and retail brands a single system to plan, deploy, and validate point-of-sale material campaigns across thousands of outlets. Programme managers start by building a POSM Master library, structuring banners, standees, posters, and tent cards into standard categories before any deployment begins. Campaigns are then created with a defined duration, a target store list, and POSM-to-store mapping, giving clear visibility into which outlets should receive which materials. Field teams execute from a mobile app, completing store-level tasks and capturing photo proof of every POSM deployment directly from the point of sale. These images feed into multi-level audits (L1, L2, L3) that verify placement, visibility, and compliance against brand guidelines, flagging gaps before they affect campaign performance. Real-time dashboards track campaign progress, store coverage, and execution status as visits happen, while campaign performance analytics measure execution scores, coverage percentages, and compliance levels across campaigns, outlets, and regions. The platform is used across FMCG and CPG companies, beverage and consumer durable brands, electronics and personal care companies, retail chains, telecom and device brands, and automotive aftermarket networks that need reliable proof their in-store promotions and branding were actually executed as planned. POSM structures, campaign configurations, and audit rules are fully customizable to match each business's own retail execution process.

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1Channel Merchandising Campaign Management

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1Channel Merchandising Campaign Management is a cloud-based platform that helps FMCG, CPG, and retail organizations plan, deploy, and audit in-store merchandising and POSM campaigns from a single system. Trade marketing teams set up campaigns, define objectives and timelines, and map point-of-sale materials to specific outlets before rolling them out to the field. Store assignment and coverage planning let teams select outlets by channel, region, or sales hierarchy, so POSM and merchandising activities reach the stores that matter most. Execution control and validation rules keep field activity aligned with campaign guidelines, flagging deviations before they affect reporting. Field representatives execute campaigns through a mobile app, capturing geotagged, timestamped photos as proof of execution for every POSM placement, display, or merchandising activity. A built-in multi-level audit and quality-check system (L1, L2, L3) lets supervisors and managers review field submissions at increasing levels of scrutiny, while bypass and exception handling allows authorized users to manage valid deviations without breaking the audit trail. Campaign analytics and performance tracking consolidate execution data into dashboards covering coverage percentage, compliance rates, and campaign-wise performance by region, outlet, or representative, giving trade marketing and sales leadership real-time visibility into how merchandising investments perform on the ground. 1Channel Merchandising Campaign Management is used by FMCG and CPG companies, beverage brands, consumer durables and electronics manufacturers, personal care brands, food and snacks companies, and retail chains that need consistent, auditable in-store execution across large distributed outlet networks.

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64
4
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1Channel Reviews

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Profile Name
Star Rating
64
4
1
0
1
AT
Arvind T.
Zonal Sales Manager - West 1Mid-Market (51-1000 emp.)
11/13/2022
Validated Reviewer
Verified Current User
Review source: Organic

The CRM you need - Assistive

The best part about the application is the simple UI, I can easily make my team understand the flows. The dashboards build helpful and provide my on-the-go information, I can kick start my meetings with a glimpse of the same and save a lot of time.
SD
Snehal D.
Marketing CoordinatorMid-Market (51-1000 emp.)
11/10/2022
Validated Reviewer
Verified Current User
Review source: Organic

Best CRM for Field Sales

Assistive is the best CRM for field sales, it helps me automate all the analytics, and I can efficiently work on the insights and work on the same.
Qammar ayyaz A.
QA
Qammar ayyaz A.
Sale officer Small-Business (50 or fewer emp.)
10/03/2022
Validated Reviewer
Review source: Organic

Great experience with Assistive

I hired about this tool from my friend. Easy to use. Excellent customer support for sales. It provides help in collecting data. All features are working well. Quick response with one channel.

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HQ Location:
Gurgaon/Gurugram, Haryana

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What is 1Channel?

1Channel is a SaaS platform that helps distribution, sales, and retail execution teams run their operations from a single system. The platform covers Sales Force Automation, Distributor Management, CRM, Loyalty Management, Retail Merchandising, and Workflow Automation, with AI-powered insights and real-time dashboards built into every module. 1Channel is built for FMCG, CPG, and distribution-led businesses that need field visibility, structured approval workflows, and automated reporting without stitching together separate tools.

Details

Year Founded
2006
Website
www.1channel.co