1Channel is a comprehensive platform designed to empower businesses with next-gen automation across sales, distribution, and customer engagement. Trusted by companies in 40+ countries, we deliver measurable outcomes through our suite of solutions: Sales Force Automation (SFA), Field CRM, Channel and Influencer Loyalty, and Retail Merchandising Execution. Clients trust 1Channel not just for software, but for solving real business problems with data-driven insights, innovative technology, and reliable support. From organizing field force operations to strengthening channel partnerships and ensuring flawless retail execution, we help brands achieve growth with efficiency and clarity. What makes 1Channel stand apart is its nimbleness, adaptability, and responsiveness. Our solutions are configurable to diverse business models, offering configurations without unnecessary complexity. With AI-powered tools, intuitive dashboards, and timely support, we enable organizations to transform processes, drive loyalty, and maximize ROI. More than a technology provider, 1Channel is a partner committed to delivering on promises including high-quality execution, on-time delivery, and an eager-to-help culture. Businesses rely on us for growth, reliability, and a fair return on every investment they make.

With intuitive survey design, seamless shopper management, reliable field data collection using apps and cutting-edge dashboards for clients - 1View is the only software Mystery Shopping Companies need to manage their complete business process.

1Channel Sales Force Automation (SFA) is an AI-powered, comprehensive solution designed to streamline your sales processes, optimize field force productivity, and provide real-time insights for data-driven decision-making. From lead management to performance tracking, 1Channel SFA ensures that your sales team can focus on selling while the platform handles the operational complexities. Key Features: Lead & Opportunity Management: Track leads, prioritize prospects, and manage opportunities seamlessly throughout the sales pipeline. AI-Powered Insights: Leverage AI to forecast sales trends, identify high-potential leads, and make smarter business decisions. Auto Location Tracking: Automatically fetch customer and opportunity locations to minimize manual data entry and improve field accuracy. Field Force Management: Monitor attendance, daily tasks, and performance of your sales reps in real-time. Multi-Device Access: Available on Android and web, ensuring your team stays connected from anywhere. iOS version under review. Activity & Task Tracking: Schedule, track, and manage activities to ensure timely follow-ups and improved conversion rates. Analytics & Reporting: Centralized dashboards provide actionable insights, helping managers make informed decisions. Benefits: Increase sales efficiency and reduce administrative workload. Enhance field visibility and improve accountability. Make data-driven decisions with AI insights and centralized analytics. Reduce duplicate entries and improve CRM data quality. Adaptable to businesses of all sizes and industries. Ideal For: Sales teams, field force teams, distribution networks, and businesses looking to digitize and optimize their sales operations. Why 1Channel SFA: With a user-friendly interface, robust automation, and AI-driven insights, 1Channel SFA empowers businesses to achieve better sales outcomes, increase revenue, and strengthen customer relationships without operational bottlenecks.

1Channel CRM is a comprehensive Customer Relationship Management (CRM) and Sales Automation platform that simplifies, digitizes, and optimizes every stage of the customer journey. Designed for the Indian market, it helps businesses capture leads, track interactions, manage pipelines, automate workflows, and analyze performance — all within a single, intelligent, mobile-ready system. Whether your teams are on the field, in the office, or managing distributors, 1Channel CRM ensures complete visibility, collaboration, and control over customer relationships and sales operations. Key Features and Unique Benefits 1Channel CRM integrates mobility, analytics, and AI to convert customer data into actionable insights and measurable growth. Key Features: Lead & Opportunity Management: Capture, qualify, and track leads through every stage with complete visibility. Customer Database Management: Maintain 360° profiles and communication history in one place. Sales Pipeline Automation: Automate deal progression, follow-ups, and reminders to reduce revenue leakage. AI-Powered Insights: Predict customer intent, forecast sales, and identify cross-sell or upsell opportunities. Omnichannel Communication: Connect email, WhatsApp, and calls for seamless engagement. Task & Activity Tracking: Assign and monitor sales tasks, visits, and meetings in real time. Mobile CRM App: Enable on-the-go updates, lead capture, and order recording. Order & Collection Management: Simplify order entry, payment tracking, and invoicing. Custom Dashboards & Reports: Access real-time analytics and performance metrics. Integration-Ready: Connect easily with ERP, POS, or marketing automation systems. Unique Benefits: 360° Customer Visibility: Every touchpoint, from lead to service, is traceable. Improved Productivity: Automate manual work and focus more on selling. AI Forecasting: Plan targets and territories with predictive analytics. Faster Conversions: Close deals quicker with intelligent alerts and automation. Data-Driven Decisions: Real-time dashboards empower sales leaders with insights. Who It’s For Ideal for sales-driven organizations, SMEs, and enterprises across FMCG, Manufacturing, Pharma, Automotive, Telecom, BFSI, and Consumer Goods sectors. Perfect for teams managing field sales, distributors, or B2B/B2C customers who need one unified CRM for growth and visibility. What It Does for Them 1Channel CRM streamlines lead management, enhances customer engagement, and drives sales performance through automation and AI. It helps teams track leads, automate follow-ups, forecast sales, and manage orders efficiently — enabling data-driven decisions and smarter selling. In short, 1Channel CRM is not just a tracking system — it’s an intelligent, AI-powered CRM platform that transforms sales operations into a connected, data-driven, and customer-focused ecosystem.