--- title: Zuper Reviews meta\_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 152 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zuper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [(22 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [(14 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [(12 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [(10 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [(9 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zuper ##### 1. Customer Support Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [ See 22 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) See Related User Reviews VA Vanisha A. Mid-Market (51-1000 emp.) 4.0/5 "Zuper insute" What do you like about Zuper? Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It i ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 2. Customization Options Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [ See 14 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 3. Ease of Use Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [ See 12 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Saboor A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saboor A.") SA Saboor A. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Real-Time Job Tracking" What do you like about Zuper? It is very easy to use, Job Assignments and Real time job status ##### 4. Integrations Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [ See 10 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) See Related User Reviews GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integrations and Real-Time Tracking Boost Productivity" What do you like about Zuper? It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Boosts Productivity with Offline Access and Powerful Analytics" What do you like about Zuper? I like that it supports mobile application which is even accessible offline. This promotes a great workflow and high productivity. It has a rich rep ##### 5. Scheduling Management Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [ See 9 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you like about Zuper? Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely co ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you like about Zuper? What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI feat ### 5 Cons or Disadvantages of Zuper ##### 1. Improvement Needed Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) See Related User Reviews CS charlotte s. Mid-Market (51-1000 emp.) 5.0/5 "Flexible Field Service Management That Streamlined Our Processes" What do you dislike about Zuper? there are still some bugs to fix that comes with a newer product IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ##### 2. Learning Curve Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Field Management with Zuper, but Connectivity and Usability Need Improvement" What do you dislike about Zuper? Zuper relies heavily on network traffic or connectivity, which often slugs and this causes high disruption New users struggle to explore the feature ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ##### 3. Customization Difficulties Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) See Related User Reviews ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ![Alan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan B.") AB Alan B. Mid-Market (51-1000 emp.) 4.5/5 "Zuper is exactly what we were looking for." What do you dislike about Zuper? We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should, ##### 4. Feature Limitations Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) See Related User Reviews ![Darren R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren R.") DR Darren R. Small-Business (50 or fewer emp.) 4.5/5 "User friendly platform for quoting, customer and job management" What do you dislike about Zuper? Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very good experince" What do you dislike about Zuper? Some features take time more than expected.. System doesn't support Arabic language ##### 5. Slow Performance Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/zuper/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/11/2023 "I am throughly impressed with the comprehensive range of features" 5/5 What do you like best about Zuper? The app integration, the fsm eliminated the hassle of switching between multiple platforms and has helped me to maintain a streamlined workflow. This integration has saved me time, effort and i'm always thrilled using the fsm. Review collected by and hosted on G2.com. What do you dislike about Zuper? Nothing at all. I do consider Zuper being an amazing fsm making work n organization easier. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper now has streamlimed our operations, ensuring tasks are assigned, scheduled n tracked. With this it has helped us save time n do work in short time n in an organized way also has improved customer satisfaction n also loyalty. Thanks to Zuper Review collected by and hosted on G2.com. Show More 8/14/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael K.") MK Michael K. Small-Business (50 or fewer emp.) 6/22/2023 "The team is super! ;)" 5/5 What do you like best about Zuper? The easy way of working with the program. The good planning of many appointments with customers in one program. The good overview of all tasks we need to work on. Review collected by and hosted on G2.com. What do you dislike about Zuper? The German translation is sometimes not right. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Appointment coordination. If a Field Service technician is not available, you can view all their appointments at a glance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated LS Lisa S. Small-Business (50 or fewer emp.) 8/9/2023 "Conversion to Zuper" 4.5/5 What do you like best about Zuper? The program is very flexible and easily tailored to business needs. The Team at Zuper is at your side during conversion and always promptly addresses any needs or modifications. Review collected by and hosted on G2.com. What do you dislike about Zuper? Data Upload: Due to the quanity of data we needed to transfer the process of conversion was lengthy and some fields did not translate accordingly. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Field Executives are happy with the product. Zuper is very easy to use for them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Josh B. Mid-Market (51-1000 emp.) 8/22/2023 "Great Customer Support" 4/5 What do you like best about Zuper? The best thing about Zuper is the customer support. The team continues to help us develop Zuper to where it will work for us. Review collected by and hosted on G2.com. What do you dislike about Zuper? It feels like the product is not yet complete and we're in the development phase. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We're able to get our jobs all visible and managed in one area. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SV suganya v. Small-Business (50 or fewer emp.) 2/14/2023 "A must use app for field service" 4/5 What do you like best about Zuper? Quality support, and i want to specify the agent name Abiramy who is on tech support. She is a good asset and she helped us in all our query and knowledge transfer. one thing, in particular, is timely response and follow-up from Abiramy. Zuper pro is a good app but we need some adjustments to be made as well. Review collected by and hosted on G2.com. What do you dislike about Zuper? some times integration to our own billing software might cause duplicate entries, we need to explore more on the app to understand its working but we can always rely on their tech support when we need help. Some functions needed the developer's intervention for usage, such as job sheets which can be modified from uptrend only or we need to have basic HTML knowledge to do that. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Track on customer job entry and can be accessed from cross platforms like ios android and windows(web). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![James W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James W.") JW James W. Mid-Market (51-1000 emp.) 8/10/2023 "Zuper makes running a service team easy, great customer support and onboarding." 5/5 What do you like best about Zuper? Invoicing/scheduling/time management/communication with customer and techs is excellent! Review collected by and hosted on G2.com. What do you dislike about Zuper? The integration with Hubspot does not transfer the Geo location of customers into zuper. One by one we have to enter it manually. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper is sloving our SMS messages that are sent to the customer, Zuper is helping us establish better service communication with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Edgardo Enrique C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edgardo Enrique C.") EC Edgardo Enrique C. Owner Mid-Market (51-1000 emp.) 2/8/2023 "Platform supported for smart engineers" 5/5 What do you like best about Zuper? Flexibility is one key point I always look at when I evaluate platforms. Integrations within my ecosystem are what I appreciate about Zuper Pro, and support from the engineers is what I expect. Keep on smiling, guys! Review collected by and hosted on G2.com. What do you dislike about Zuper? So far, so good. Nothing to worry about when I go deep into the solution, and innovation is a permanent task Zuper delivers for current and new customers. I can only say that it's a great tool. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Allow us to keep track within real-time maps of all agents working on the field. They can even take payments and tips from the final customers and register them on the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ankur J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankur J.") AJ Ankur J. General Manager Mid-Market (51-1000 emp.) 11/2/2022 "Quick integration and seamless experience" 5/5 What do you like best about Zuper? We were looking for a service management app and came across Zuper. We got in touch with the team and quickly went through the demo. We have been using Zuper for the last 8 months. We liked the following things: a. Quick turnaround: The team has quickly taken us through the demo and set up our account within three days. Additionally, whenever we have raised any additional requests for reports or bugs, the Zuper team solves them quickly. b. Features and functionality: Zuper is loaded with all the possible functionality one needs to run a field service business. Their manager app is a boon for conveniently checking the status of services. c. Great support: Zuper team has quick support where they solve bugs within a day. Review collected by and hosted on G2.com. What do you dislike about Zuper? There has not been a reason for disliking Zuper in any way. Zuper has made the management of service very convenient. There are a few features which can be enhanced further. However, this is part of the regular product roadmap. One thing that Zuper can also add is allowing users to create a report themselves. User can select the key columns they want in their report and do the analysis they want. This would reduce the dependency on Zuper team to create a custom reports. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We are using zuper to manage 200+ workforce to do the job across the city. System help in assigning the job and managing the calendar of workforce. A lot of processes have been automated with the help of zuper. We have done the integration with our system and backend ops is taken care by Zuper. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eduard M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduard M.") EM Eduard M. Directeur Stratégie de Marketing & des Ventes Small-Business (50 or fewer emp.) 10/28/2022 "Master managing remote teams" 4.5/5 What do you like best about Zuper? Time Saver - job tasks can be felt as low value, and repetitive, however, smarter ways can not only simplify and bring more visibility but also eliminate manual work. That makes both in-office and field teams feel cared, valued, and involved as ONE team. Integrated with over 35 well-known Saas applications it allows data to be easily exchanged (accounting, ticketing, etc). A particular feature is asset management that holds all hardware movements within Zuper at easy-to-have access to the flow or deployment in the field. Customizable reports for everything you need to know, from operating people to Lead Management (a. assess cost-demanding assets for recurrent intervention to improve profitability; b. team and individual workload with efficiency opportunities). Monthly automated reports sent to clients with work intervention status and satisfaction feedback to secure long-term loyalty. My particular "cherry feature" is the complete visibility of jobs for field service personnel via Zuper’s face ID and location-based check-in; always be aware of team members' activity. Review collected by and hosted on G2.com. What do you dislike about Zuper? N/A.... Support has always been prompt to enable client implementation and take suggestions on board (however I could count only two that were not already considered or existing). This is the advantage of a niche mastery Saas that has thought it inside out. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We found Zuper extra customizable to fit our clients' processes. Disregarding the specifics of the project, Zuper had a feature already built-in and an answer to how to. A perfect tool to manage complex implementation projects in a growing market demand (particular case of the renewable energy industry) Boost Field Teams performance by implementing optimal internal workflows from dispatching, optimized territory planning, and intelligent routing (with Map view), in a few clicks and easy to access via the Zuper Mobile app (take premises / implementation pictures, team collaboration, remote support, etc). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DF Derek F. Small-Business (50 or fewer emp.) 5/19/2023 "Great option for any Service Team" 5/5 What do you like best about Zuper? The ease of use that the system provides out of the box along with the intuitive nature and mobile friendly application for the field team. Review collected by and hosted on G2.com. What do you dislike about Zuper? A little more automation would be helpful for certain tasks. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Easily tracking techs in the field and seeing what they are up to. Review collected by and hosted on G2.com. 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