--- title: Zuper Reviews meta\_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 152 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zuper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [(22 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [(14 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [(12 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [(10 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [(9 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zuper ##### 1. Customer Support Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [ See 22 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) See Related User Reviews VA Vanisha A. Mid-Market (51-1000 emp.) 4.0/5 "Zuper insute" What do you like about Zuper? Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It i ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 2. Customization Options Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [ See 14 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 3. Ease of Use Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [ See 12 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Saboor A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saboor A.") SA Saboor A. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Real-Time Job Tracking" What do you like about Zuper? It is very easy to use, Job Assignments and Real time job status ##### 4. Integrations Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [ See 10 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) See Related User Reviews GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integrations and Real-Time Tracking Boost Productivity" What do you like about Zuper? It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Boosts Productivity with Offline Access and Powerful Analytics" What do you like about Zuper? I like that it supports mobile application which is even accessible offline. This promotes a great workflow and high productivity. It has a rich rep ##### 5. Scheduling Management Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [ See 9 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you like about Zuper? Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely co ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you like about Zuper? What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI feat ### 5 Cons or Disadvantages of Zuper ##### 1. Improvement Needed Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) See Related User Reviews CS charlotte s. Mid-Market (51-1000 emp.) 5.0/5 "Flexible Field Service Management That Streamlined Our Processes" What do you dislike about Zuper? there are still some bugs to fix that comes with a newer product IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ##### 2. Learning Curve Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Field Management with Zuper, but Connectivity and Usability Need Improvement" What do you dislike about Zuper? Zuper relies heavily on network traffic or connectivity, which often slugs and this causes high disruption New users struggle to explore the feature ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ##### 3. Customization Difficulties Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) See Related User Reviews ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ![Alan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan B.") AB Alan B. Mid-Market (51-1000 emp.) 4.5/5 "Zuper is exactly what we were looking for." What do you dislike about Zuper? We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should, ##### 4. Feature Limitations Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) See Related User Reviews ![Darren R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren R.") DR Darren R. Small-Business (50 or fewer emp.) 4.5/5 "User friendly platform for quoting, customer and job management" What do you dislike about Zuper? Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very good experince" What do you dislike about Zuper? Some features take time more than expected.. System doesn't support Arabic language ##### 5. Slow Performance Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/zuper/competitors/alternatives) JB Jamie B. Mid-Market (51-1000 emp.) 2/21/2024 "They were very knowledgeable and walked us through all product setup to meet our needs." 5/5 What do you like best about Zuper? It keeps our scheduling and reporting all in one place. Ease of use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about Zuper? I have not found anything I do not like at this time Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Scheduling and reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Priyam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyam M.") PM Priyam M. Small-Business (50 or fewer emp.) 8/16/2023 "Zuper Experience" 4.5/5 What do you like best about Zuper? Improved Efficiency: Field service apps streamline task assignments, reduce travel time, and enable technicians to complete more jobs in a day. Enhanced Customer Experience: Real-time updates, accurate arrival times, and prompt issue resolution lead to higher customer satisfaction. Data Accuracy: Digital record-keeping minimizes errors and ensures accurate documentation of tasks, parts used, and service details. Optimized Resource Allocation: Managers can allocate resources based on real-time information, leading to better utilization of technicians and assets. Analytics and Insights: Field service apps generate valuable data for analysis, helping organizations identify trends, performance metrics, and areas for improvement. Remote Management: Managers can monitor and manage field operations remotely, enabling quicker decision-making and adaptability to changing circumstances. Remember, the user experience and benefits may vary based on the specific features and design of the field service application you're using. It's important to choose an application that aligns with your organization's needs and provides a seamless experience for both managers and field technicians. Review collected by and hosted on G2.com. What do you dislike about Zuper? There is no corn in terms of Zuper FSM just that if we get more idea in terms of customisation component that would help our growth all together Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We are a Zuper partner we have used it for various businesses from our end Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Justin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin M.") JM Justin M. Small-Business (50 or fewer emp.) 4/26/2023 "Next best thing to building your own custom app" 5/5 What do you like best about Zuper? I have tried many field service softwares, looking for the best fit for our company. All of them are lacking in one area or another. I was looking into pricing getting my own app built, when I found Zuper here on G2. Zuper allows you granular control of processes, similar to a Microsoft Access level of control. No coding is required, but you are not stuck in a one-size-fits-all box. You can utilize triggers, webhooks, dependant fields and much more. Reporting is super-robust, even for custom field data that you may create. Zuper staff seem excited about rolling out new updates. On the rare occasion when functionality may appear missing or where things such as integrations may become complex, Zuper's Customer Success staff and developers are phenomenal and super-responsive. I always seem to be the customer that WILL find the bugs and weak spots in a platform. I'd love nothing more than to be able to report these things and get them fixed or looked at promptly. I have that with Zuper. No waiting for half the country to upvote your issue or recommendation to get it looked at. Review collected by and hosted on G2.com. What do you dislike about Zuper? As of now, there is no downside. Anything that could initially be an issue is resolved quickly. I have yet to encounter anything that cannot be overcome, and I am excited to work with Zuper as our company grows. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper helps us schedule our teams and capture valuable field data. It also performs customer notifications and team notifications. It is the best platform I have found that can incorporate all our data and I.T. processes in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic XS Xavier S. Small-Business (50 or fewer emp.) 4/18/2023 "All-in-one FSM software for pros" 4.5/5 What do you like best about Zuper? Zuper is a complete solution where you have all features a field service management team can require. Easy and high friendly user with an extraordinary user experience. You can implement Zuper in a few days or weeks. Mobile app is amazing with absolutely all features a technician need in the field. From basic info to advanced features. Automations and customizations of the platform is a good point that Zuper also has. Review collected by and hosted on G2.com. What do you dislike about Zuper? Need a slight review on the administration menus to get the configurations menus a bit faster. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper allows to centralize and manage all the FSM cycle with the customer, products and contracts. Specially focused also on maps and geo-location and mobile app. A company can organize their agendas or jobs with all the information related, while the technician can update the customer by sms and emails from the mobile app. Also Zuper is perfect to automate all the process related with FSM services and can be integrated with corporate systems, like ERP (although it also has a quoting, invoicing and payment system) through API. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Small-Business (50 or fewer emp.) 2/20/2024 "User Friendly Work Order App" 4.5/5 What do you like best about Zuper? The app is very user friendly and easy to navigate Review collected by and hosted on G2.com. What do you dislike about Zuper? The app does not fit our company model 100% Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Work Orders are "live" and this has streamlined our communication with our frield service installers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 3/20/2024 "Highly recommend!" 5/5 What do you like best about Zuper? The team's helpfulness, usability & customisation of workflows and the interface. Review collected by and hosted on G2.com. What do you dislike about Zuper? I have nothing in particular that comes to mind. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We are using Zuper to handle all our customer DOF needs. The team is a pleasure to work with, helping us with any query we may have & resolving any issues quickly. Review collected by and hosted on G2.com. Show More Response from Hilary Zaporteza of Zuper [Editedit](https://www.g2.com/survey_responses/zuper-review-9452017/official_response/edit) Thank you for taking the time to share your experience! We're committed to providing top-notch service and are pleased to hear that Zuper is meeting your requirements. Validated ReviewerSource: Organic ![Dan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan D.") DD Dan D. Mid-Market (51-1000 emp.) 6/27/2023 "Flexible and easy to use" 5/5 What do you like best about Zuper? Zuper has allowed for us to be scalable in our dispatching processes, and their APIs and Zapier connections allow us to adapt Zuper to our various service partners we engage with Review collected by and hosted on G2.com. What do you dislike about Zuper? Our business concept is unique in the way that we operate - there's some opportunities that have required us to lean on other systems, however, we are confident as Zuper continues to invest in their product and evolution, we will see a reduction in our tech stack over time. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Quick, easy, interconnected dispatching. We work with several partners who we send out technicians for, and after some customization and API work, we're in a very good spot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JG Justin G. Small-Business (50 or fewer emp.) 8/7/2023 "Zuper's team never gave up" 5/5 What do you like best about Zuper? Their willingness to make things work within our organization's needs. Even when there was a challenging intervention, they never gave up and were always there to help. They are also fast and responsive with technical support. Thank you for that!! Review collected by and hosted on G2.com. What do you dislike about Zuper? Sometimes we felt a little bit misunderstood, especially at the beginning but were there to listen. Also, it might have been a bit confusing to know who's in charge of our onboarding as it changed many times. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper helped us to eliminate the paper (work order) and data entry as we can dispatch right on the cell or tablet of our field technician. It also has a ton of other very good features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DP Daron P. Small-Business (50 or fewer emp.) 6/15/2023 "Zuper is Great" 5/5 What do you like best about Zuper? Zuper is easy to use andworks great for a business setting. The customer service team has a great response time and has resolved any issues very quickly. I would highly recommend this. Review collected by and hosted on G2.com. What do you dislike about Zuper? Zuper Pro is a Great way to organize any business. Any of the downsides you may face using it can be changed yourself and brought up to the support team and they can change them for you. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper pro has helped the business stay organized while out in the field and it has helped with organizing info for our clients. Highly reccomend for any busines struggling with organization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CF Cassia F. Small-Business (50 or fewer emp.) 2/22/2023 "A Glowing Review of Zuper Pro" 5/5 What do you like best about Zuper? Zuper is an incredibly efficient tool for organizing and scheduling services. It's user-friendly. So far, the main advantage for us since we started implementing the system is organization and information visibility about the status of the jobs and what is happening on site. I would highlight the support from Abiramy, for her fast response and ability to address issues and concerns properly and propose changes or fix issues as soon as possible. Review collected by and hosted on G2.com. What do you dislike about Zuper? Not possible to create routes based on the time the job starts. Not possible to see where all our clients are located so we can check where the clusters are to allocate the right resources to this area. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Organizing the schedule for technicians so they have a clear route and what needs to be done in each location. Awareness of job status across departments helps to take action without asking what is happening on site. Review collected by and hosted on G2.com. 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