Generated from real user reviews
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Vanisha A.
Mid-Market (51-1000 emp.)
4.0/5
"Zuper insute"
What do you like about Zuper?
Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It i
Shreyan R.
Mid-Market (51-1000 emp.)
4.5/5
"Zuper- Nice FSM software buddy"
What do you like about Zuper?
Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio
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Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Seamless Mobile Support and Intuitive, Customizable Dashboard"
What do you like about Zuper?
It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi
Shreyan R.
Mid-Market (51-1000 emp.)
4.5/5
"Zuper- Nice FSM software buddy"
What do you like about Zuper?
Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Seamless Mobile Support and Intuitive, Customizable Dashboard"
What do you like about Zuper?
It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi
Saboor A.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless to Use with Real-Time Job Tracking"
What do you like about Zuper?
It is very easy to use, Job Assignments and Real time job status
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Gomez R.
Mid-Market (51-1000 emp.)
4.5/5
"Seamless Integrations and Real-Time Tracking Boost Productivity"
What do you like about Zuper?
It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability.
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Boosts Productivity with Offline Access and Powerful Analytics"
What do you like about Zuper?
I like that it supports mobile application which is even accessible offline. This promotes a great workflow and high productivity. It has a rich rep
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Ifeoma E.
Mid-Market (51-1000 emp.)
4.5/5
"Versatile Field Service Tool with Powerful Features, But Complex Implementation"
What do you like about Zuper?
Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely co
Salah S.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Field Service Management with Zuper, but Some Usability Hurdles"
What do you like about Zuper?
What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI feat
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Comprehensive Field Management with Zuper, but Connectivity and Usability Need Improvement"
What do you dislike about Zuper?
Zuper relies heavily on network traffic or connectivity, which often slugs and this causes high disruption New users struggle to explore the feature
Salah S.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Field Service Management with Zuper, but Some Usability Hurdles"
What do you dislike about Zuper?
What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext
See Related User Reviews
Salah S.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Field Service Management with Zuper, but Some Usability Hurdles"
What do you dislike about Zuper?
What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext
Alan B.
Mid-Market (51-1000 emp.)
4.5/5
"Zuper is exactly what we were looking for."
What do you dislike about Zuper?
We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should,
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Ifeoma E.
Mid-Market (51-1000 emp.)
4.5/5
"Versatile Field Service Tool with Powerful Features, But Complex Implementation"
What do you dislike about Zuper?
Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings
Salah S.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Field Service Management with Zuper, but Some Usability Hurdles"
What do you dislike about Zuper?
What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext
See Related User Reviews
Saboor A.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless to Use with Real-Time Job Tracking"
What do you dislike about Zuper?
sometimes the mobile applicatioon show glitches
charlotte s.
Mid-Market (51-1000 emp.)
5.0/5
"Flexible Field Service Management That Streamlined Our Processes"
What do you dislike about Zuper?
there are still some bugs to fix that comes with a newer product
It keeps our scheduling and reporting all in one place.
Ease of use
Ease of Implementation
Customer Support Review collected by and hosted on G2.com.
I have not found anything I do not like at this time Review collected by and hosted on G2.com.
Improved Efficiency: Field service apps streamline task assignments, reduce travel time, and enable technicians to complete more jobs in a day.
Enhanced Customer Experience: Real-time updates, accurate arrival times, and prompt issue resolution lead to higher customer satisfaction.
Data Accuracy: Digital record-keeping minimizes errors and ensures accurate documentation of tasks, parts used, and service details.
Optimized Resource Allocation: Managers can allocate resources based on real-time information, leading to better utilization of technicians and assets.
Analytics and Insights: Field service apps generate valuable data for analysis, helping organizations identify trends, performance metrics, and areas for improvement.
Remote Management: Managers can monitor and manage field operations remotely, enabling quicker decision-making and adaptability to changing circumstances.
Remember, the user experience and benefits may vary based on the specific features and design of the field service application you're using. It's important to choose an application that aligns with your organization's needs and provides a seamless experience for both managers and field technicians. Review collected by and hosted on G2.com.
There is no corn in terms of Zuper FSM just that if we get more idea in terms of customization component that would help our growth all together Review collected by and hosted on G2.com.
I have tried many field service softwares, looking for the best fit for our company. All of them are lacking in one area or another. I was looking into pricing getting my own app built, when I found Zuper here on G2. Zuper allows you granular control of processes, similar to a Microsoft Access level of control. No coding is required, but you are not stuck in a one-size-fits-all box. You can utilize triggers, webhooks, dependant fields and much more. Reporting is super-robust, even for custom field data that you may create. Zuper staff seem excited about rolling out new updates.
On the rare occasion when functionality may appear missing or where things such as integrations may become complex, Zuper's Customer Success staff and developers are phenomenal and super-responsive. I always seem to be the customer that WILL find the bugs and weak spots in a platform. I'd love nothing more than to be able to report these things and get them fixed or looked at promptly. I have that with Zuper. No waiting for half the country to upvote your issue or recommendation to get it looked at. Review collected by and hosted on G2.com.
As of now, there is no downside. Anything that could initially be an issue is resolved quickly. I have yet to encounter anything that cannot be overcome, and I am excited to work with Zuper as our company grows. Review collected by and hosted on G2.com.
Zuper is a complete solution where you have all features a field service management team can require. Easy and high friendly user with an extraordinary user experience. You can implement Zuper in a few days or weeks.
Mobile app is amazing with absolutely all features a technician need in the field. From basic info to advanced features.
Automations and customizations of the platform is a good point that Zuper also has. Review collected by and hosted on G2.com.
Need a slight review on the administration menus to get the configurations menus a bit faster. Review collected by and hosted on G2.com.
The app is very user friendly and easy to navigate Review collected by and hosted on G2.com.
The app does not fit our company model 100% Review collected by and hosted on G2.com.
The team's helpfulness, usability & customisation of workflows and the interface. Review collected by and hosted on G2.com.
I have nothing in particular that comes to mind. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience! We're committed to providing top-notch service and are pleased to hear that Zuper is meeting your requirements.
Zuper has allowed for us to be scalable in our dispatching processes, and their APIs and Zapier connections allow us to adapt Zuper to our various service partners we engage with Review collected by and hosted on G2.com.
Our business concept is unique in the way that we operate - there's some opportunities that have required us to lean on other systems, however, we are confident as Zuper continues to invest in their product and evolution, we will see a reduction in our tech stack over time. Review collected by and hosted on G2.com.
Their willingness to make things work within our organization's needs. Even when there was a challenging intervention, they never gave up and were always there to help. They are also fast and responsive with technical support. Thank you for that!! Review collected by and hosted on G2.com.
Sometimes we felt a little bit misunderstood, especially at the beginning but were there to listen. Also, it might have been a bit confusing to know who's in charge of our onboarding as it changed many times. Review collected by and hosted on G2.com.
Zuper is easy to use and works great for a business setting. The customer service team has a great response time and has resolved any issues very quickly. I would highly recommend this. Review collected by and hosted on G2.com.
Zuper Pro is a Great way to organize any business. Any of the downsides you may face using it can be changed yourself and brought up to the support team and they can change them for you. Review collected by and hosted on G2.com.
Zuper is an incredibly efficient tool for organizing and scheduling services. It's user-friendly. So far, the main advantage for us since we started implementing the system is organization and information visibility about the status of the jobs and what is happening on site. I would highlight the support from Abiramy, for her fast response and ability to address issues and concerns properly and propose changes or fix issues as soon as possible. Review collected by and hosted on G2.com.
Not possible to create routes based on the time the job starts. Not possible to see where all our clients are located so we can check where the clusters are to allocate the right resources to this area. Review collected by and hosted on G2.com.
