--- title: Zuper Reviews meta_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 152 scale: '5' date_modified: '2026-10-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Zuper Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Zuper's exceptional customer support, highlighting the team's responsiveness and tailored assistance for their business needs. (11 mentions)
Users value the customization options of Zuper, tailoring the software to fit specific business needs effectively. (9 mentions)
Users value the ease of use of Zuper, enjoying seamless field service operations and excellent support throughout. (7 mentions)
Users value the seamless integrations of Zuper, enhancing efficiency and improving overall management of field operations. (7 mentions)
Users value the easy scheduling in Zuper, enhancing field operations and improving overall efficiency in service management. (6 mentions)
Users find the long learning curve challenging, especially for first-time users adjusting to Zuper's features. (5 mentions)
Users face customization difficulties with Zuper, finding it complex and needing extra support for efficient setup. (3 mentions)
Users note that Zuper requires improvement in bug fixes and parts integration to enhance overall functionality. (3 mentions)
Users experience slow performance with Zuper, affecting efficiency in tasks and feature implementation. (3 mentions)
Users report technical issues such as bugs and limited functionalities that hinder their overall experience with Zuper. (3 mentions)

5 Pros or Advantages of Zuper

1. Customer Support
Users praise Zuper's exceptional customer support, highlighting the team's responsiveness and tailored assistance for their business needs.
See 11 mentions

See Related User Reviews

VA

Vanisha A.

Mid-Market (51-1000 emp.)

4.0/5

"Zuper insute"

What do you like about Zuper?

Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It i

Shreyan R.
SR

Shreyan R.

Mid-Market (51-1000 emp.)

4.5/5

"Zuper- Nice FSM software buddy"

What do you like about Zuper?

Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio

2. Customization Options
Users value the customization options of Zuper, tailoring the software to fit specific business needs effectively.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Seamless Mobile Support and Intuitive, Customizable Dashboard"

What do you like about Zuper?

It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi

Shreyan R.
SR

Shreyan R.

Mid-Market (51-1000 emp.)

4.5/5

"Zuper- Nice FSM software buddy"

What do you like about Zuper?

Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio

3. Ease of Use
Users value the ease of use of Zuper, enjoying seamless field service operations and excellent support throughout.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Seamless Mobile Support and Intuitive, Customizable Dashboard"

What do you like about Zuper?

It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi

Saboor A.
SA

Saboor A.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless to Use with Real-Time Job Tracking"

What do you like about Zuper?

It is very easy to use, Job Assignments and Real time job status

4. Integrations
Users value the seamless integrations of Zuper, enhancing efficiency and improving overall management of field operations.
See 7 mentions

See Related User Reviews

GR

Gomez R.

Mid-Market (51-1000 emp.)

4.5/5

"Seamless Integrations and Real-Time Tracking Boost Productivity"

What do you like about Zuper?

It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Boosts Productivity with Offline Access and Powerful Analytics"

What do you like about Zuper?

I like that it supports mobile application which is even accessible offline. This promotes a great workflow and high productivity. It has a rich rep

5. Scheduling Management
Users value the easy scheduling in Zuper, enhancing field operations and improving overall efficiency in service management.
See 6 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.5/5

"Versatile Field Service Tool with Powerful Features, But Complex Implementation"

What do you like about Zuper?

Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely co

Salah S.
SS

Salah S.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Field Service Management with Zuper, but Some Usability Hurdles"

What do you like about Zuper?

What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI feat

5 Cons or Disadvantages of Zuper

1. Learning Curve
Users find the long learning curve challenging, especially for first-time users adjusting to Zuper's features.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Field Management with Zuper, but Connectivity and Usability Need Improvement"

What do you dislike about Zuper?

Zuper relies heavily on network traffic or connectivity, which often slugs and this causes high disruption New users struggle to explore the feature

Salah S.
SS

Salah S.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Field Service Management with Zuper, but Some Usability Hurdles"

What do you dislike about Zuper?

What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext

2. Customization Difficulties
Users face customization difficulties with Zuper, finding it complex and needing extra support for efficient setup.
See 3 mentions

See Related User Reviews

Salah S.
SS

Salah S.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Field Service Management with Zuper, but Some Usability Hurdles"

What do you dislike about Zuper?

What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext

Alan B.
AB

Alan B.

Mid-Market (51-1000 emp.)

4.5/5

"Zuper is exactly what we were looking for."

What do you dislike about Zuper?

We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should,

3. Improvement Needed
Users note that Zuper requires improvement in bug fixes and parts integration to enhance overall functionality.
See 3 mentions

See Related User Reviews

CS

charlotte s.

Mid-Market (51-1000 emp.)

5.0/5

"Flexible Field Service Management That Streamlined Our Processes"

What do you dislike about Zuper?

there are still some bugs to fix that comes with a newer product

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.5/5

"Versatile Field Service Tool with Powerful Features, But Complex Implementation"

What do you dislike about Zuper?

Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings

4. Slow Performance
Users experience slow performance with Zuper, affecting efficiency in tasks and feature implementation.
See 3 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.5/5

"Versatile Field Service Tool with Powerful Features, But Complex Implementation"

What do you dislike about Zuper?

Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings

Salah S.
SS

Salah S.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Field Service Management with Zuper, but Some Usability Hurdles"

What do you dislike about Zuper?

What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext

5. Technical Issues
Users report technical issues such as bugs and limited functionalities that hinder their overall experience with Zuper.
See 3 mentions

See Related User Reviews

Saboor A.
SA

Saboor A.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless to Use with Real-Time Job Tracking"

What do you dislike about Zuper?

sometimes the mobile applicatioon show glitches

CS

charlotte s.

Mid-Market (51-1000 emp.)

5.0/5

"Flexible Field Service Management That Streamlined Our Processes"

What do you dislike about Zuper?

there are still some bugs to fix that comes with a newer product

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Zuper Reviews (152)

Reviews

Zuper Reviews (152)

4.7
152 reviews
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JL
Jessica L.
Office Administration
Small-Business (50 or fewer emp.)
"So accommodating!"
4/5
What do you like best about Zuper?

Accommodating, user friendly, integrates with many apps Review collected by and hosted on G2.com.

What do you dislike about Zuper?

We are needing to make many customizations but Zuper has been very accommodating. Review collected by and hosted on G2.com.

Response from Hilary Zaporteza of Zuper
Edit edit

Thank you, Jessica, for sharing your experience! We appreciate your understanding with customizations—our team is always striving to make Zuper the best fit for our customers.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"good app, great service"
3.5/5
What do you like best about Zuper?

easy to use for service team, great availability of Zuper staff for questions etc. Review collected by and hosted on G2.com.

What do you dislike about Zuper?

some small bugs and could have more functionalities like a packing slip for routes and routes in the app are only visible for the same day. Review collected by and hosted on G2.com.

AZ
Anthony Z.
Master Scheduler
Mid-Market (51-1000 emp.)
"Great Experience"
4.5/5
What do you like best about Zuper?

The customer support is friendly and they are fast to respond to tickets. Review collected by and hosted on G2.com.

What do you dislike about Zuper?

The product isn't 100% customizable but Zuper always does their best to accommodate. Review collected by and hosted on G2.com.

Response from Hilary Zaporteza of Zuper
Edit edit

Thank you for your feedback, Anthony! We understand the importance of customization and are constantly working to improve our product to better meet the needs of our customers.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Good Product"
4/5
What do you like best about Zuper?

I believe that the solution is very complete and allows a lot of room for customization to adapt it to different market segments, in addition to being able to extract valuable insights from the database Review collected by and hosted on G2.com.

What do you dislike about Zuper?

I believe that the answers to our problems should be resolved more quickly and in a way that is more consistent with our operation, not in a standard way for all customers. I also believe that the FAQ could be improved Review collected by and hosted on G2.com.

RH
RACHAEL H.
Small-Business (50 or fewer emp.)
"Zuper is a great customizable system!"
4.5/5
What do you like best about Zuper?

Display, user friendly, the ability to customize the job completion checklists. Integration with finance. Contracts, proposals. Review collected by and hosted on G2.com.

What do you dislike about Zuper?

Reporting, Dashboard are useless, reports do not provide you with usable data and the information on the dashboard is not clickable. Review collected by and hosted on G2.com.

TM
Tana M.
Owner
Small-Business (50 or fewer emp.)
"We're happy we made the switch."
4.5/5
What do you like best about Zuper?

The customer support team at Zuper is second to none! Everyone is super friendly, supportive and immediately reactive to requests (of which we've had many). The system is easy to use on the web and the app. We are able to customize processes for the techs in the field which ensures that we have the necessary information to invoice and collect from clients in a timely fashion. Also, financing is integrated, which has helped grow our sales. While the initial set up threw some challenges our way, we are very happy that we made the switch to Zuper from Service Titan. I would highly recommend Zuper to other contractors. Review collected by and hosted on G2.com.

What do you dislike about Zuper?

There are very few things to complain about with Zuper. Reports and Analytics are a bit limited, it would be great if we could create our own to ensure we get the valuable information required for our specific needs. Though the customer support team has created reports for us when requested. Also, the dispatch board is not provided in real time, so we must constantly hit the refresh button to see the current situation (which can change minute by minute, so we're hitting refresh a lot). Other than that, Zuper provides everything we need to run a successful business. Review collected by and hosted on G2.com.

Brian S.
BS
Brian S.
Small-Business (50 or fewer emp.)
"The power of field work right in the palm of your hands!"
5/5
What do you like best about Zuper?

Since implementing Zuper, our company has experienced significant improvements in our field repairs processes. The management of incoming repairs has become much more streamlined, and assigning technicians to jobs has become effortlessly efficient. Additionally, our independent contractors have greatly benefited from joining the Zuper platform through Plunge, as they have been able to access a higher volume of work. As satisfied customers of Zuper, we eagerly anticipate the upcoming changes that the platform has in store for us. Review collected by and hosted on G2.com.

What do you dislike about Zuper?

If there were any drawback to using Zuper, it would pertain to the communication process between the field and the back-end office, which could be further streamlined. Currently, we need to switch between multiple programs in order to effectively communicate with technicians regarding jobs. However, once we integrate Zuper with Zen Desk, all of these challenges will be resolved. Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Verified User in Machinery
Small-Business (50 or fewer emp.)
"Zuper Review"
3.5/5
What do you like best about Zuper?

Job and asset modules are very helpful in our day-to-day business Review collected by and hosted on G2.com.

What do you dislike about Zuper?

Timesheets and time tracking on jobs could be improved for a better user experience Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Sora/Zuper"
4.5/5
What do you like best about Zuper?

How user friendly it is and the fact they have desktop and app alternatives Review collected by and hosted on G2.com.

What do you dislike about Zuper?

Not much so far it's been great so no complains Review collected by and hosted on G2.com.

Barry B.
BB
Barry B.
Operations Specialist
Small-Business (50 or fewer emp.)
"Great Support from a knowledgeable staff!"
5/5
What do you like best about Zuper?

Zuper reps have been very helpful and knowledgeable! Review collected by and hosted on G2.com.

What do you dislike about Zuper?

I am awaiting the implementation of AI so jobs can get automatically scheduled by region or zip code. Review collected by and hosted on G2.com.

Response from Hilary Zaporteza of Zuper
Edit edit

We're happy to hear that our staff has been helpful and knowledgeable in assisting you! Your feedback about AI implementation for automatic job scheduling is valuable, and we will certainly explore ways to improve our services in that area.
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