Zomato for Restaurants Reviews & Product Details

For me, the standout features are the real-time menu management and the instant order notifications. Being able to toggle an item’s availability with a single tap during a busy shift is a total lifesaver. The app is very user-friendly, and it doesn’t crash or lag even when everything gets fast-paced. Review collected by and hosted on G2.com.

f I had to point out a flaw, it’s the reliability of the push notifications. There are times when the app is online, but order alerts get delayed or don't ring through immediately. In a fast-paced environment, even a small latency issue can throw off prep times. It feels like the background syncing sometimes drops the connection, which means staff have to constantly keep the screen awake and manually refresh just to be safe. Review collected by and hosted on G2.com.

What I like most about Zomato for Restaurants is how easy it is to reach a large number of customers without much effort. It really helps increase visibility and brings in new orders regularly. I also find the platform simple to manage—updating menus, tracking orders, and checking customer reviews is quite smooth. The insights it provides about customer preferences are useful for improving service. Overall, it makes managing online orders much more convenient while helping grow the business. Review collected by and hosted on G2.com.

One thing I dislike about Zomato for Restaurants is the high commission charges, which can reduce overall profit margins, especially for small businesses. Sometimes, customer support response time can be slow when issues arise. Also, competition on the platform is quite high, so it can be difficult for new or smaller restaurants to stand out without spending more on promotions. Review collected by and hosted on G2.com.

You are at home and want restaurant-like food, then Zomato it. This is what Zomato is actually doing for you: bringing North to South, Chinese to Italian, all types of food to your door within a couple of minutes. Zomato acts as a mediator when it's not possible for you to go to particular restaurants and for restaurants to deliver to you. Zomato is a boon; it has made our lives easier and has also reduced the tension of food delivery for the smallest to the biggest restaurants. I've used Zomato several times, and I've been very satisfied with their service. Review collected by and hosted on G2.com.

There's little I dislike about Zomato, except for the high delivery charges. The charges are so high that they sometimes shake our expected budget for particular food, but due to unexpected delivery charges, it makes us think twice before ordering and also check the same food on another platform to compare the charges. Review collected by and hosted on G2.com.

Most people think it's only a food delivery app. But it's a lot more than that. You can use it to check restaurants about the ambiance, affordability, service and so on. I myself use it for special occasions to see if it fits my budget and the mood. Review collected by and hosted on G2.com.

Sometimes the reviews and photos can be tricky. They intentionally put the best photos also there are fake reviews sometimes. Review collected by and hosted on G2.com.

Zomato is one of the best platforms to enjoy our food by staying at home. It helps us to eat our favorite food in no time and makes us feel happy with the order we place. Review collected by and hosted on G2.com.

The dislike about Zomato is that nowadays it is taking more time to deliver the order we place. And the delivery charges are very high. And premium charges are high. Review collected by and hosted on G2.com.

The platform provides valuable insights into customer preferences and behavior, helping businesses optimize their operations and enhance their visibility. Zomato for Business is a valuable resource for food establishments looking to thrive in the competitive restaurant industry. Review collected by and hosted on G2.com.

*Dependence on Zomato*: Businesses may feel overly reliant on Zomato's platform for their online presence and marketing, which could potentially limit their autonomy or flexibility in managing their brand image. Review collected by and hosted on G2.com.

Being on Zomato can help stay competitive, especially if other local restaurants are also listed.Direct feedback from customers can help in improving service quality and menu offerings. Review collected by and hosted on G2.com.

Negative reviews and ratings can impact a restaurant’s reputation and deterring potential customers. Review collected by and hosted on G2.com.

The user interface throughout the process of managing my listing like reviewing, adding promo offers, adding events are much easier and beginner friendly as a merchant with some basic knowledge in using such platforms. Review collected by and hosted on G2.com.

Nothing to dislike but could have been better if their customer support was a little more active. Review collected by and hosted on G2.com.

It's provided transparent business solutions like you can attach your hotel restaurant to Zomato for boost your sales you will get many order where you can earn double Review collected by and hosted on G2.com.

Zomato take high commission which not good for customer Review collected by and hosted on G2.com.

Ease of navigating in the system for any order Review collected by and hosted on G2.com.

The offers are costly. Sometimes the leads take up all the profits earned from each order Review collected by and hosted on G2.com.