Zentid FSM Reviews & Product Details

Zentid FSM is field service management software for service companies that send technicians to client sites to run recurring work: annual maintenance contracts (AMC), scheduled visits and call-outs. It is built for four kinds of service company: Equipment maintenance: kitchen and bakery equipment, access and automatic doors, gym equipment, printing equipment, medical equipment, battery solutions, electrical equipment, lifts, fire and safety systems, radiators and industrial equipment. Cleaning and pest control: housekeeping and maid services, pest control, grease trap cleaning, and commercial and industrial cleaning. Facility management: FM companies, property and building maintenance, and multi-trade maintenance contractors. HVAC: AC maintenance and AMC contractors, chiller and duct work, and MEP maintenance. Most of these companies already run Zoho, Odoo, ERPNext or QuickBooks in the office, while the field still runs on WhatsApp groups, paper job sheets and Excel. Zentid does not replace that office system. It runs the field and connects back to it, so jobs and service reports stay in step with the books, and the accounts team can bill as soon as the work is done. Technicians get two ways to work. The Zentid Field mobile app (iOS and Android) gives them job details, checklists, photos, customer signatures and barcode parts logging. The app works offline and syncs when the connection returns. Or they can run their jobs through WhatsApp with nothing to install: receive the day's schedule, confirm jobs, send photos, capture signatures and close work orders. WhatsApp needs signal. Both feed the same system, which suits subcontractors, high turnover crews and older phones. In the office, Zentid Manage covers scheduling and dispatch, service requests, work order management, quotations and proforma invoices, AMC and service contract management with SLAs, preventive maintenance visits, inventory and van stock, technician attendance and GPS tracking, and reporting. Service reports can be issued in English and Arabic and shared with the client in one click. Zen AI Copilot helps office teams find information and finish admin tasks faster. Zentid connects to Zoho, Odoo, ERPNext, QuickBooks, Stripe, Twilio, Wati, Calendly and Tidio, and can integrate with other business software that offers a REST API. Invoices are issued from your accounting software, which Zentid connects to.