What I like most about Zenoti is that it understands the salon and spa industry in a way many software companies don’t. It’s clear the platform was built with real operational challenges in mind — from appointment flow and reporting to memberships, guest experience, payroll, and multi-location management.

I also appreciate how robust the reporting and KPI tracking capabilities are. Being able to analyze performance, productivity, retention, retail, and booking trends in one place helps businesses make more informed decisions and create stronger accountability across teams.

Most importantly, I value that Zenoti continues evolving. The platform consistently introduces new features and improvements, which shows a commitment to innovation and supporting the changing needs of the industry. Review collected by and hosted on G2.com.

One of the biggest challenges with Zenoti is that, because the platform is so robust, there can be a fairly steep learning curve for new users. Some areas of the system feel less intuitive than they could be, especially for teams that are not highly tech-comfortable.

At times, reporting and backend setup can also feel overly complex for smaller operational changes, and it can be difficult to know the most efficient way to accomplish certain tasks without additional training or support.

That said, many of these challenges come with the complexity of supporting such a comprehensive platform, and overall the strengths of the system outweigh the frustrations. Review collected by and hosted on G2.com.

What I like best about Zenoti is its all-in-one approach to managing daily operations. It brings scheduling, client management, payments, reporting, and business insights into one platform, making workflows more efficient and organized. The system is user-friendly and helps streamline day-to-day tasks while providing useful data to support better business decisions. Review collected by and hosted on G2.com.

So far, I haven't come across anything I particularly dislike about Zenoti. My experience with the platform has been positive, and it has met my needs well. Review collected by and hosted on G2.com.

What we like best about Zenoti is the excellent customer support, ease of use, and efficient appointment management system. The online booking feature and patient management tools help streamline our daily operations and improve the overall customer experience. We also appreciate the system integrations, strong performance, and the value for money it provides. In addition, Zenoti’s AI and intelligent features help improve efficiency and support better business management. The continuous support from the Zenoti team has also been a great advantage for our business. Review collected by and hosted on G2.com.

Is that some features can be complex during the initial setup and may require additional time for training and adjustment. At times, certain customizations and integrations can also take longer to configure. However, the support team has been responsive and helpful in addressing concerns and providing solutions whenever needed. Review collected by and hosted on G2.com.

We enjoy how robust Zenoti is compared to the EMR we were using prior. Zenoti is all-encompassing if that is something you are looking for. Our team loves Hyperconnect, Zeenie, reporting and how customizable most aspects of the system are. Our practice has also taken advantage of Advanced Marketing for recapturing patients without having to do any daily footwork. Due to how in-depth the platform can be, sometimes you will need assistance with creating something or fixing an issue. The customer support is quick to help and will continue to work until the issue is resolved. They will also allow you to make suggestions to add to the system to increase guest and user flow and efficiency. We also have had a great experience with our personal Customer Success Manager, Siva. Review collected by and hosted on G2.com.

It can be "too smart" sometimes, making it difficult to solve issues on your own or quickly if haven't had a background in IT or learned the system thoroughly. Luckily, the support team is great for this but they have found bugs or aspects of the system that could use some grooming based on issues that arose. Review collected by and hosted on G2.com.

I wanted to take a moment to share our experience with the onboarding process thus far.

Overall, we have been incredibly impressed—not only with the structure and progress of the onboarding, but more importantly, with the level of support we’ve received. Sudhanshu and Jesse Pooni have been nothing short of exceptional and truly redefine what customer service excellence looks like.

In particular, Sudhanshu has stood out for his ability to consistently exceed expectations. His responsiveness, attention to detail, and commitment to delivering timely results have not gone unnoticed. We recognize that our volume of requests and pace has, at times, been significant, and he has handled it all with remarkable professionalism and composure—always staying solutions-focused and proactive.

Together, Sudhanshu and Jesse have navigated our questions, concerns, and requests with a level of expertise that is both reassuring and impressive. Their calm, confident, and thoughtful approach has made a meaningful impact on our experience.

We are genuinely grateful for their support and are very much looking forward to continuing this partnership. Review collected by and hosted on G2.com.

As a new customer nothing stands out at this point. Review collected by and hosted on G2.com.

What stands out most about Zenoti is that it’s a complete business management platform rather than just scheduling software. The user interface is clean and organized, especially considering how much functionality the platform offers. I appreciate the depth of reporting, automation, and customization, along with the ability to manage marketing, memberships, inventory, payroll, AI tools, and guest communication all in one place.

Performance has been excellent across every device I’ve used, whether on the web, iPad, or mobile app. Even with the extensive functionality, the platform is responsive, organized, and easy to navigate. The analytics and reporting capabilities are far beyond anything I’ve experienced with previous software, giving me meaningful insight into every aspect of my business. From a pricing standpoint, I believe the value is exceptional. I was paying nearly the same amount for my previous software, yet it only offered a fraction of the functionality. When you consider the reporting, automation, integrations, AI capabilities, and overall operational tools, the return on investment has been well worth it.

The onboarding experience was excellent and made what could have been a very overwhelming transition feel manageable. The integrations, operational insight, and forward-thinking features, like HyperConnect and the AI Receptionist, were major factors in my decision to switch. It’s clear the platform is designed for businesses that want to scale. Review collected by and hosted on G2.com.

Honestly, I can’t say there’s much I dislike. The platform is incredibly robust, so there is definitely a lot to learn in the beginning, but that’s exactly what I expected. I never saw that as a downside. I’d rather spend the time learning a system that can support my business for years to come than choose something simpler that I’d eventually outgrow. For me, the learning curve has been completely worth it. Review collected by and hosted on G2.com.

I find Zenoti very helpful for scaling my business as it combines multiple platforms we use for daily operations into one. I like the AI integration, which is a game changer for our clients, assisting them even outside salon hours. The platform is user-friendly and the support team is always readily available, guiding me through the transition process and providing assistance whenever needed. These features make Zenoti a valuable asset to my salon operations. Also Sanal was our assigned agent and he was the best!!! Review collected by and hosted on G2.com.

it takes a lot of time to set up initially but good things take time! Review collected by and hosted on G2.com.

Zenoti has been the most complete business platform we've used. The combination of the SmartBot, Web Store, advanced reporting, marketing tools, and client management has streamlined nearly every aspect of our operation.

The SmartBot has been invaluable. Clients can book, reschedule, and cancel appointments on their own, which has significantly reduced interruptions and administrative work for our team. The Web Store has been extremely well received by our clients, and the overall client experience is excellent.

Reporting is another standout feature. The level of customization and visibility into business performance, staff productivity, and client behavior is next level. It allows us to make better business decisions with confidence.

The onboarding experience was exceptional. Ivorn from the implementation team was outstanding throughout the process. His product knowledge, communication, responsiveness, and willingness to help ensured a smooth transition. Having someone with his level of expertise guiding implementation made a tremendous difference, and he was a major factor in the success of our rollout.

If I had one area for improvement, it would be the booking wizard on the administrative side. While the platform is extremely powerful, some booking workflows could be more intuitive and require fewer steps. Outside of that, the user interface is well designed and the system is packed with functionality.

Overall, Zenoti has improved efficiency for our staff, reduced administrative workload, enhanced the client experience, and delivered a level of automation and business intelligence that we had not experienced with previous platforms. Review collected by and hosted on G2.com.

While Zenoti is a very powerful platform, there are a few areas that could be improved. The administrative booking wizard has a fairly steep learning curve and could be more intuitive for new users. Some areas of the mobile app would benefit from additional customization options, particularly around display settings and workflow preferences.

Push notifications could also be more robust and configurable, especially for staff who rely heavily on mobile devices throughout the day. As the platform continues to expand, simplifying certain administrative workflows and reducing the number of clicks required for common tasks would improve efficiency even further.

The SmartBot has been a major asset for our business, but I'd love to see even more flexibility in how conversational flows are configured and customized. More control over AI responses and booking logic would make an already strong feature even better.

None of these issues have been significant enough to impact our decision to use the platform, but they are areas where continued refinement would further improve an already excellent product. Review collected by and hosted on G2.com.

Very feature rich. Lots of ways to tag, relate and report data. I also appreciate the integrations, including Aveda rewards system, and convenience of Zenoti payments. Primary support team (thank you Jesse and Karnika) has been very dedicated to the complex operation of migration and setup (still ongoing). The Zeenie chat assistant, while not always correct, has been invaluable. Review collected by and hosted on G2.com.

The feature complexity comes at a steep cost. Configuration is not very intuitive, and often requires many steps to accomplish things that have been very simple in the past. Migration did not start off smoothly at all with employee schedules requiring a lot of manual intervention, which is really stressful for an appointment based business. In retrospect, I would have preferred spending more time stepping through every configuration option and less time on training in day to day operations, as once things are set up properly, that stuff is relatively easy to do. Review collected by and hosted on G2.com.

Onboarding experience exceeded expectations as Jesse was available to answer questions at anytime of the day. His knowledge of the salon industry and Zenoti help setup our system for success. If it wasn't for him, I don't think we would have been able to make the switch.

We have seen growth in our sales since switching and are becoming more familiar with the different features as there are so many to help us to grow our business. Jesse has continued to work with us after the switch to help us learn the system.

If you are switching to Zenoti, ask for Jesse for your account. Review collected by and hosted on G2.com.

Would like to further customize some reports which I can not. Review collected by and hosted on G2.com.