--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 298 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 298 scale: '5' date_modified: '2026-07-23' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 298 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zenoti, highlighting thorough onboarding and helpful team members. (42 reviews) - Users love Zenoti for its **diverse functions and excellent team support** , making onboarding and integration seamless and effective. (30 reviews) - Users highlight the **ease of use** of Zenoti, praising its user-friendly interface and excellent customer support. (26 reviews) - Users commend the **exceptional support** from the Zenoti team, making implementation smooth and efficient. (22 reviews) - Users appreciate the **extensive reporting capabilities** of Zenoti, making management and decision-making straightforward and efficient. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's **complexity** challenging, as it requires extensive training and significant time investment for effective use. (12 reviews) - Users find the **complex setup** of Zenoti overwhelming, requiring significant time and effort to train staff effectively. (12 reviews) - Users find **poor usability** in Zenoti, as simple tasks require excessive steps and navigation through complex menus. (9 reviews) - Users express frustration with **limited features** in Zenoti, often lacking access to essential tools despite paying for them. (7 reviews) - Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. (6 reviews) - Users often face **app limitations** with Zenoti, including restricted automation features and inadequate monthly views. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Outstanding Support — Jesse Pooni Makes Zenoti a Delight to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Zenoti?** Jesse Pooni is what I like best about Zenoti. This Associate is so kind and patient. He really knows his stuff. **What do you dislike about Zenoti?** We are having an issue with MyZen app. Employees need to see their money daily and this is not always the case. **What problems is Zenoti solving and how is that benefiting you?** Payroll issues and app issues ### 2. Effortless Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy G. **Reviewed Date:** November 24, 2025 **What do you like best about Zenoti?** I like that Zenoti is always helpful. Their team is always available to answer any questions that we may have, and they implement weekly meetings after go live to help us with any questions that we might have. The initial setup of Zenoti was really easy. There were several representatives who made sure that we were doing things on time and that I didn't have any questions about the setup process. **What do you dislike about Zenoti?** I think some of the booking wizards appear cluttered on the schedule, and the layout of the system could be a little better. **What problems is Zenoti solving and how is that benefiting you?** I use Zenoti for customer management and booking appointments, which helps us efficiently connect with clients and communicate using various services. ### 3. Intuitive Interface and Constant Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zenoti?** I enjoy the interface, and the constant improvements from the dev team. **What do you dislike about Zenoti?** Sometimes getting glitches take a while to get fixed. **What problems is Zenoti solving and how is that benefiting you?** Because it’s a spa based software, it fits the needs better than hotel based softwares. ### 4. Thank you from Alaraah Haus! **Rating:** 5.0/5.0 stars **Reviewed by:** Destinie B. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Zenoti?** I appreciate the patience Stephanie, Patrul, and Esther had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Alaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Zenoti also has a great amount of opportunity for businesses to thrive and unique features. **What do you dislike about Zenoti?** Zenoti can be overwhelming at first. It isn't easy to teach to employees, and training coworkers on it demands significant time and attention. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us manage our inventory effectively by ensuring it is always current and accurate. ### 5. Highly Customizable Templates Make Zenoti a Standout Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Tara C. | Aesthetician and management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Zenoti?** Zenoti gives you the flexibility to design your own templates for charting, as well as for nearly any other aspect you need, making it easy to tailor the experience to your preferences. **What do you dislike about Zenoti?** Completing a transaction or scheduling an appointment requires additional steps. **What problems is Zenoti solving and how is that benefiting you?** The integration of medical and spa services has been smooth and effortless. Managing patient paperwork and communication has become much simpler, making interactions much easier overall. ### 6. Fast, All-in-One Platform with Leading AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Zenoti?** Fast, responsive, solid architecture. I like that the software is all-inclusive, from online booking, marketing, reviews, SMS and email communication, it is all contained inside the software system. They also seem to be leading the pack when it comes to AI features. **What do you dislike about Zenoti?** At the moment, I wouldn't say that I have any dislikes about Zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us by providing a software solution that is cutting-edge, customer-focused, and reliable for our guest care teams. ### 7. i LOVED working with a software team that listens **Rating:** 4.5/5.0 stars **Reviewed by:** Diadra D. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zenoti?** The most helpful thing about zenoti is the custom marketplace on the website. Strong Reporting & Analytics was a bonus. Good for Scaling / Multi-Location. The Zenoti team was able to customize based on our culture and current business. I like that things like services, forms, waivers, E=loyalty/gift cards. Onboarding & Migration took a while but was done well. The Zenoti team is responsive, the migration (data, forms, payment tokens) and onboarding support has been very helpful. **What do you dislike about Zenoti?** The downside of Zenoti is there are a lot of features, which is good, but makes the system complex. Simple tasks sometimes require many steps, and features/settings are spread across multiple menus, which can get confusing. **What problems is Zenoti solving and how is that benefiting you?** It is solving the need for a full time emplolyee to capture bookings and tracking sales and commissions ### 8. ZENOTI Transformed Our Salon with Powerful Features and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Zenoti?** We seriously love ZENOTI!! They have been the absolute best software we have used for our hair salon by far. The integrations and customization they offer is insane. I will say it does take a bit of a learning curve, but their support has been great and onboarding has helped. They are also coming out new features all the time. The level of reporting and marketing feature they have as well is also very in depth. We literally use this software daily, and we are fully onboard with them. **What do you dislike about Zenoti?** I would say it is a bit of a steep learning curve, and it helps to have a bit of technical skill. **What problems is Zenoti solving and how is that benefiting you?** They are moving very fast with the AI movement, so its been great to have a software that is on the right side of it! ### 9. Employer Using zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Beauty First S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Zenoti?** I have worked very closely with Jesse & Swarupa for a while now. They have been a great team in always helping me out with setting up a new zenoti center account, we open franchise centres all the time and i would not choose to communicate with anyone else. They make the process very easy and get things done quickly. I truly love using zenoti and whenever i get stuck, These 2 great team members, respond very quickly!! **What do you dislike about Zenoti?** I would like if the customer service chat box can be a little more effective and helpful. They take too long to respond and it takes following up a few times to finally get an answer. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is always coming up with easy and innovating reports and features and i really like how quick and easy everything is. ### 10. I am enjoying the many layers of Zenoti and uncovering what it can do week by week. **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey K. | Salon owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Zenoti?** I like that it is so detailed in it's reporting and I am loving learning more and more each week and becoming confident in things like marketing, creating marketing lists and I can't wait to delve into more of what Zenoti has to offer. **What do you dislike about Zenoti?** I won't lie, it is a lot for a non technical person, but if you are patient with time you will get there. **What problems is Zenoti solving and how is that benefiting you?** When i set it up I will be able to send out offers to lapsed clients and offers to fill quiet spaces in the appointment books. I am looking forward to implementing loyalty points and refining my marketing with specific client lists. ### 11. Comprehensive and Complex Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zenoti?** It has almost all aspects of having a health spa or clinic integrated such as point of service/booking, customer outreach, campaigns or even photo guidelines. Yashraj and Esther were both really helpful and followed up where our team may have lost track on onboarding too. **What do you dislike about Zenoti?** Since there are so many elements to Zenoti from forms to discount campaigns, it may take a while to review and understand even after onboarding. It is not easy for those who are beginning entrepreneurs and want to put in minimal effort. Be ready to learn + reference the help guides and communicate with the Zenoti team helping you. **What problems is Zenoti solving and how is that benefiting you?** We had issues integrating real-time guidelines to capture photos within the electronic forms into our previous software. We now can do that with ease. ### 12. Great experience with software that does so much. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Zenoti?** The amount of features is wonderful. We are able to do a lot more tasks and automate a lot of precesses. Ease of Use, Ease of Implementation, Customer Support, Number of Features. **What do you dislike about Zenoti?** Certain things that we are used to aren't there. For example, a short description of the procedure without going into it. **What problems is Zenoti solving and how is that benefiting you?** One of the main issues we had was booking appointments that have time scheduled for when the provider is not with the patient. Zenoti was able to address that issue very well. We are able to book more services online because of it. ### 13. Zenoti Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Doug H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Zenoti?** The platform is robust and gives us the ability to track appointments and financial metrics in a way we weren't able to do using our old systems. I had excellent hands-on help with the onboarding team who listened to my concerns and walked me through step by step to ensure that we got everything set up the way we wanted before our go-live date. A special shout out to Puru who was very knowledgeable and extremely patient with me when I had questions or needed to make changes. I'm not sure we could have gotten across the finish line without his help! ..and he's still helping me learn more about some of the other features I haven't mastered yet. **What do you dislike about Zenoti?** I was surprised how many SMS credits we went through in the first week (we exhausted all 1000 included in our plan). These credits are expensive and the additional cost we are incurring is substantial. The sales -person made it seem like 1000 was plenty per month...it's not even close. Paying for these credits alone could double the monthly fee we pay for the program. I think Zenoti University could be improved. There are so many lessons that it becomes difficult to remember which lesson talked about a particular module or work flow that I need to review. It would be nice to have a directory or the ability to search for a specific instruction within a particular video without having to open multiple lessons before finding the right spot in the right lesson. Features: We utilize forms-on-the-fly quite a bit for lab reviews and lab requests. These forms are completed by a practitioner, then need to be emailed to the patient. Going thought the steps of opening and saving to a pdf take too much time.It would be nice to be able to email specific forms (both filled or not filled) directly from the expanded appointment on the forms tab or the patient profile. Currently only unfilled forms can be emailed and selecting the "email" icon sends all enabled service forms, not just the one next to the icon you select. It would be nice to have the ability to send emails from Hyper Connect. It would be nice to be able to navigate from an appointment listed under the patient profile to the schedule book via a hyperlink. **What problems is Zenoti solving and how is that benefiting you?** The previous owner of our MedSpa was running 4 different systems (PO, EMR, CRM, Photo Management) to do what Zenoti can do in one place. I am also planning to connect Quickbooks to Zenoti in the future. I like how robust the system is (although it makes it harder to learn). Having a tight history of appointments, invoices, inventory, and sales metrics is great, ### 14. Great Features and Support, But Monthly View Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zenoti?** very good features, easy to use, multiple API options, excellent support **What do you dislike about Zenoti?** monthly view not good,some work automation we need to pay extra like for eg Zapier, limited forms **What problems is Zenoti solving and how is that benefiting you?** We need a EMR that has everything including e scribe, API, great customer support ### 15. Highly Customizable and User-Friendly for Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Zenoti?** Very customizable to be able to do the things we need to as a business. Also is user-friendly and the University is helpful for our staff. **What do you dislike about Zenoti?** We sometimes run into things that Zenoti does not have the capability to do, for example machines cannot be connected to add-ons. **What problems is Zenoti solving and how is that benefiting you?** The HyperConnect is super helpful and being able to speak to clients while we are closed. ### 16. Zenoti the best booking software on the market **Rating:** 4.0/5.0 stars **Reviewed by:** diparna1 . | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Zenoti?** The platform offers a vast range of features, making it a comprehensive solution for managing appointments, payments, and customer data, point-of-sale (POS), inventory, employee scheduling, marketing all in a single platform.The booking process is fast, smooth, and incredibly well-organized, allowing us to capture all necessary client details seamlessly. The Customer Support team is excellent and provide support 24X 7 , especially Lydia , who have been really helpful .A special shoutout to Kirti, who went above and beyond to ensure we were supported every step of the way. **What do you dislike about Zenoti?** Zenoti can be quite complex to implement, and it might not be suitable for every business. To fully utilize its wide range of features, it requires a dedicated internal team to manage and support the system on an ongoing basis.The onboarding process can be very time intrusive, with many features needing detailed explanation. The initial setup demands a significant investment of time and resources to get everything running smoothly. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us with "- Appointment booking , Booking scheduling , employee scheduling , Inventory , marketing , capturing client data , client forms . ### 17. One of the best user friendly software I have used so far **Rating:** 4.5/5.0 stars **Reviewed by:** chandu v. | General Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Zenoti?** I feel like its easy to create new promotions , packages and play with gift cards they reflect fast and work well , its almost like most of the options to reach our customers are in our hands. Support team is great they respond faster and answer us well all the time on time. **What do you dislike about Zenoti?** Reporting is very minimal on main home setting , Like i can only go for one month back , one week back and a day back on home to see the dashboard. **What problems is Zenoti solving and how is that benefiting you?** Its really good for us to promote new products and take it to our clients. Before with our other software it wasn't easy we used to wait for the xxxxx companies team to help us with it but here we can do it on our own, which helps us and saves time. ### 18. Exceptional Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Zenoti?** Review: We recently onboarded Zenoti as our new software solution, and the experience was nothing short of outstanding. From the very beginning, the support team demonstrated a deep understanding of our needs and provided clear, actionable guidance every step of the way. What truly stood out was their exceptional response time—every query was addressed promptly, often within minutes, which made the entire process smooth and stress-free. Their professionalism, patience, and proactive communication ensured that we were up and running quickly and confidently. It's rare to find a team so committed to customer success, and Zenoti has certainly set a high bar. Highly recommended for any organization looking for a reliable and responsive partner during software implementation. **What do you dislike about Zenoti?** As we've only recently implemented Zenoti, we haven't encountered any issues or limitations so far. The onboarding process has been smooth, and the platform has met our expectations in terms of functionality and support. We're looking forward to exploring more features as we continue to use it. **What problems is Zenoti solving and how is that benefiting you?** Zenoti makes it incredibly easy to locate client information—all relevant details are centralized in one well-organized area, which saves time and reduces errors. The intuitive layout allows our team to access profiles, history, and preferences quickly, streamlining our daily operations. Additionally, the platform offers a multitude of reporting options that provide valuable insights into business performance, client trends, and operational efficiency. These reports are customizable and easy to generate, making data-driven decision-making a seamless part of our workflow. ### 19. Great Decison to Switch To Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Zenoti?** So far the implentation has been great. We have over 11,000 patients in our practice and the migration team has been great to work with. The training process was very well thought out and thorough. Specifically Ijaz has been incredibly helpful. **What do you dislike about Zenoti?** So far we have not seen any issues with it. **What problems is Zenoti solving and how is that benefiting you?** Consolidating our scheduling, EMR charting, POS and mobile app all into one platform ### 20. Wonderful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Zenoti?** There are endless ways to do things in Zenoti and it helps when practices need slightly different ways to do things and not be confined like with other systems **What do you dislike about Zenoti?** There are some limitations that seem to be easily remedied. Hopefully they will have system updates and get these things corrected. But nothing major as of yet. **What problems is Zenoti solving and how is that benefiting you?** It is an all encompassing system that will help with booking, retention, marketing, reports and more. ### 21. Top notch from beginning to end! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Zenoti?** From the moment we had our first sales call to all the way through to post implementation, we had the most professional individuals helping us every step of the way! Jesse and Namita are absolutely the best! I can't say enough wonderful things about both of them! They were always so knowledgeable and patient during the entire transition. **What do you dislike about Zenoti?** So far there isn't anything that I dislike about Zenoti. It's a very sophisticated program and over time, I am getting more comfortable learning how to utilize all of its features. **What problems is Zenoti solving and how is that benefiting you?** It's solving all of our problems with managing our clients, services, and memberships. ### 22. Jesse and Sanal from ZENOTI are superstars **Rating:** 5.0/5.0 stars **Reviewed by:** SHAWN BNB INN LLC . | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Zenoti?** Knowledgeable staff and smooth onboarding. Prompt customer support, and the customized support from Mr. Jesse Pooni, and Sanal Nair are just killing. Ease of use is at its best, and so is the ease of implementation and ease of integration. I use this SPA management software daily. **What do you dislike about Zenoti?** The user-interface seems a bit old school, however, functionality-wise it's the best SPA management software. **What problems is Zenoti solving and how is that benefiting you?** Payments and appointments booking. ### 23. Exceptional Customer Service from the Implementation Team **Rating:** 5.0/5.0 stars **Reviewed by:** Elie A. | Partner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Zenoti?** The project implementation team, primarily Prabhu was a great example of great customer service. **What do you dislike about Zenoti?** Have not experienced any negatives yet, we are 1 approximately one month into it **What problems is Zenoti solving and how is that benefiting you?** The staff had a hard time with Patient Now. As an owner had a hard time with service to product associations, primarily for the purpose of keeping track of inventory ### 24. Customer service has been great **Rating:** 5.0/5.0 stars **Reviewed by:** kelly l. | Spa Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Zenoti?** I have found my Senior Customer Success Manager (Sargam Panwar) to be very helpful. She assists with all questions/request and if she doesn't know the answer she will get them for me. Having a web based software has been a game changer for ease of use. **What do you dislike about Zenoti?** Sometimes things change and evolve, which can be challenging when I am accustomed to a certain way of doing things. Also it's hard to pull some reports for a one-year time frame. **What problems is Zenoti solving and how is that benefiting you?** Making things easier such as AI responses to reviews. ### 25. ❌ Avoid Zenoti at All Costs – A Warning from a Real Business Owner ❌ **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Zenoti?** The concept behind Zenoti is strong—an all-in-one solution tailored for spas and wellness clinics, with features like online booking, payment processing, and client record management. On paper, it looked like it could streamline operations. Unfortunately, the execution and support failed to live up to the platform's potential. **What do you dislike about Zenoti?** Zenoti consistently failed to deliver on its promises. We experienced ongoing technical issues, inaccurate sales and tax reports, unresolved payment discrepancies, withheld client data, and slow, unreliable support. Features we paid for were unavailable for over a year, and every issue required weeks of follow-up with no resolution. The platform significantly disrupted our operations, increased client frustration, and caused serious financial harm. **What problems is Zenoti solving and how is that benefiting you?** In our case, Zenoti did not solve the problems it claimed to address. The software was supposed to streamline scheduling, payment processing, and client management for a medical spa setting—but instead it introduced more delays, inconsistencies, and operational challenges. Any intended benefits were outweighed by the lack of reliability, support, and data accuracy. ### 26. Outstanding Booking Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Zenoti?** As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities. We especially love the advanced marketing campaigns and target segmenting, and the advancements into AI has helped business and marketing operations immensely. **What do you dislike about Zenoti?** Still room for improvement on tracking leads from Meta ads and other sources **What problems is Zenoti solving and how is that benefiting you?** Integrating business and marketing management into a salon booking system and having very advanced reporting ### 27. Amazing experience and patience. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevyn R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Zenoti?** Namita was great to work with and her customer service was always great. She has so much patience and was able to help with any issue I had. **What do you dislike about Zenoti?** Zenoti is so far so good. I'm happy working with Zenoti and I'm learning as I go. **What problems is Zenoti solving and how is that benefiting you?** Helped me with payroll, introduce me with referral program, help set up my custom barbershop brand/app, discovering data, creating a google feedback template and membership. ### 28. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** wissam c. | Executive manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Zenoti?** Everything is great The software is very fast ,friendly and robust **What do you dislike about Zenoti?** In general all is good no dislikes Only some small issues we are working on it in the wattsup mesages **What problems is Zenoti solving and how is that benefiting you?** My major problem here in Lebanon is the speed It took me a lot to book appointment I had lots of experience with many other software , but I find zenoti is the best and had the wizard solutions in all problems Friendly, robust and very fast ### 29. Implementation Team surpassed expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Basil R. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Zenoti?** Implementation team were experts in the industry and also made the transition alot easier then expected. We were using Insight for over 20 years and the knowledge the Project Manager had of the industry helped us setup Zenoti for our business to grow. If it wasn't for Jesse and Namita, I know we would have taken longer and alot of changes would be made after going live. Namita knows the product so well and shared best practices and how we could leverage Zenoti from day one. She always found a solution and was always available for calls. **What do you dislike about Zenoti?** Nothing so far. Been on Zenoti about a month now. **What problems is Zenoti solving and how is that benefiting you?** Package and Gift Card redemption across centers is much easier to track. Reporting is very extensive. Marketing tools to send out messages to our customer database. Its an All in One solution. ### 30. A very responsive team with promising software features **Rating:** 4.0/5.0 stars **Reviewed by:** Annick B. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Zenoti?** The implementation team was dedicated to our success and very open to hearing about the problems we were facing. The internal communication seems to be great, and our issues were quickly escalated to the right people. Our business model is quite different from the majority of Zenoti's customers, and everyone seems very open to learn about it so that we can leverage all the software features as well as improve it for similar businesses. **What do you dislike about Zenoti?** There is a gap between the sales team's deep understanding of the software features and what is actually possible. We ended up being disappointed by the promises that were made in the sign-up process. **What problems is Zenoti solving and how is that benefiting you?** The interface is more user-friendly. The webstore is more useable out-of-the-box. The API is more documented and easier to leverage. ### 31. Great help! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Zenoti?** Ijaz is awesome! He answered all my questions, was super patient, and made sure every Zenoti issue we had was handled smoothly **What do you dislike about Zenoti?** Nothing here to add it is great. Thanks. **What problems is Zenoti solving and how is that benefiting you?** Membership management and employee tasks. ### 32. Zenoti EMR Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Zenoti?** Zenoti is an all-encompassing EMR system that can handle every aspect of our medical clinic. The implementation team, led by Ijaz, was very accommodating and ensured every step of the process. Zenoti is very comprehensive, custom-built per clinic needs, very intuitive and easy to use. We use it daily in our office. The customer support has been quick and resolved any questions we have had. **What do you dislike about Zenoti?** We haven't found any downsides of using Zenoti so far. We really love its capabilities! **What problems is Zenoti solving and how is that benefiting you?** marketing, EMR- created everything to be digital, no more paperwork, integration with several other vendors, payroll integration, employee and customer mobile apps for ease of use and marketing ### 33. A performance oriented software with 360 degree holistic approach **Rating:** 5.0/5.0 stars **Reviewed by:** Parul G. | Branch head manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zenoti?** Best about Zenoti it is simple and easy to learn for beginners and no loop holes of any parameters needed for business. Every section is so simply detailed with critically analysed manner which can be learnt with short span of time. **What do you dislike about Zenoti?** Nothing as if now one thing is it shud be in Delhi and ncr too **What problems is Zenoti solving and how is that benefiting you?** A lot of problem like inventory audit , stock mangement , appointment update , client information , history of the clients ### 34. Many features **Rating:** 5.0/5.0 stars **Reviewed by:** Bold City Hair . | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Zenoti?** Featured many products great implementation team **What do you dislike about Zenoti?** They fixed my issue so awaiting final payment **What problems is Zenoti solving and how is that benefiting you?** Zenoti fixed my issue **Official Response from Sravan Kumar:** > Hi Bold City Hair, thank you for leaving a review about your Zenoti experience. We regret to hear of the glitches you've experienced while using our software and that you encountered challenges receiving support from our teams. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. Our team has reached out directly to learn more about the issues you experienced, address your concerns, and offer support. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. ### 35. Excellent software and the best tech support around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Zenoti?** The Zenoti onboarding tech team far exceeded expectations! Top notch! Incredibly knowledgeable, patient, helpful, and quick. Migration of data was seamless and the tech team walked us through everything while staying with us the first couple of weeks to answer questions or help solve problems. Couldn't be more pleased! **What do you dislike about Zenoti?** No dislikes at all! The learning curve can be a beast to navigate but with their 24/7 tech support, live webinars, and education videos it doesn't take long to become proficient! **What problems is Zenoti solving and how is that benefiting you?** Zenoti integrates communication within their system and keeps data logs of all activity for us to refer back to when problem solving. Our new online booking site is amazing and is far easier to use than our old STX system. Tracking profit/loss, all admin duties, payroll, etc are a breeze! ### 36. Extremely helpful team at Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Laurel J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zenoti?** The customer service was top notch. They took as much time as we needed to guide us and train us every step of the way. **What do you dislike about Zenoti?** It is a little confusing to use the Zenoti business app. **What problems is Zenoti solving and how is that benefiting you?** building out our whole crm and helping us make it perfect for our business ### 37. Great software and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Zenoti?** I like all the different functions. I like the team. I like all the details it can gather. **What do you dislike about Zenoti?** Too many customizations. Backend not as user friendly. **What problems is Zenoti solving and how is that benefiting you?** It helps me get lots of data on customers and the text and email confirmations. ### 38. A very easy transition to this new software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry K. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Zenoti?** The team who assisted with our launch were extremely knowledgeable and helped us every step of the way. We launched ontime and on budget! Their training team was awesome and presented the information in a very easy to follow format plus created so many training tools that we can share with our staff. The system is very easy to use. It is a state of the art system and the reports are great that I use each day to manage the system. **What do you dislike about Zenoti?** There is nothing I dislike. My only small issue is that the implementation team was so very quick to help and spoiled us as our new daily team might take a day or so to assist. **What problems is Zenoti solving and how is that benefiting you?** Online booking tool is very helpful! ### 39. Great customizable product that can help you scale your business. You must spend time to learn it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Zenoti?** All-in-one robust solution tailored to your spa business models. Incredible customer support, especially from Jesse, Ravi, Stefanie, Debashist, and Namita. If you have a complex business model, be ready to invest time and energy in working with your project manager and your product specialist. **What do you dislike about Zenoti?** We've got a very specific business model, and we needed to create a lot of workarounds to make it work. We hope that Zenoti will deliver a version of its software that features resources such as Private Spa Suites and not just therapists. **What problems is Zenoti solving and how is that benefiting you?** Decreasing our tech stack and having everything in one place: Reservation system, communication, check-in, check-out, gift cards. ### 40. Zenoti - The Only Way To Go **Rating:** 5.0/5.0 stars **Reviewed by:** Casey F. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Zenoti?** Zenoti has many features that we enjoy, the scheduling, online ability, the usability, the training, and most importantly the team at Zenoti! We were fortunate enough to have Ivorn help lead us through our onboarding and we cannot thank him enough for all his and his teams efforts to set us up for success with the ease of integration. To say we are glad we found Zenoti, is an understatement. **What do you dislike about Zenoti?** There is not anything we dislike currently. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us to push sales through add ons at the time of check in and booking and also is helping us to create more in depth ways for the guests to benefit from using us as their go to Spa. ### 41. Loaded With Gems **Rating:** 4.0/5.0 stars **Reviewed by:** Nakia S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zenoti?** Zenoti was incredibly hands-on throughout our onboarding process, which we truly appreciated. We love the wide range of features it offers, and even after a year, we're still discovering new tools. They provide small business owners with the resources and capabilities that give the feel of a big business. Having a dedicated Customer Success Manager, Sargam, has been invaluable. Her support has played a key role in our success with Zenoti. **What do you dislike about Zenoti?** This is a pretty complex system that can sometimes feel a little overwhelming, but Sargam is always there to assist wherever we need it. However, assistance through Zenoti Support can be a little changllenging at times. It typical takes a long time to get a resolution and often times the actual issue is misunderstood by the representative. Additionally, the invoicing process could be clearer and would benefit from a revamp. One feature we’d love to see is the ability to prevent new clients from booking with certain providers. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is providing appointment booking features, reporting, client management and POS. ### 42. Good Features and Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Zenoti?** Good features and functionality. Defintiely recommend **What do you dislike about Zenoti?** Can be costly if you're a smaller clinic. **What problems is Zenoti solving and how is that benefiting you?** online boookng, organized POS / CRM integration ### 43. A Challenging Journey with a Rewarding Outcome **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Zenoti?** AI, package tracking, employee features (clocking in and out), scheduling employees, automatic appointment reminders, online booking system and portal. Support from primary contacts and dealing with the same people. The frequency of calls and check ins helped to stay on task. **What do you dislike about Zenoti?** Integration challenges from previous software that arise, multiple services booked as individual blocks (would prefer them all as one so timing is not an issue). **What problems is Zenoti solving and how is that benefiting you?** AI, package tracking, gift card tracking, automatic text/email confirmations, managing calls/texts in one place (Hyperconnect). Adding new app. ### 44. Powerful Technology Supported Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2025 **What do you like best about Zenoti?** I like all the functions of Zenoti. It is thoughtful in operational needs and also in managerial needs in our business. It is even beyond our expectations as it is a very powerful and comprehensive system to manage our business and help our business grow. **What do you dislike about Zenoti?** Zenoti's payment rate could be more competitive. **What problems is Zenoti solving and how is that benefiting you?** Equipment conflict, accounting report (services and collections) and inventory ### 45. Frendly team and available all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Véronique M. | Propriétaire et Directrice / Owner & Spa Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zenoti?** The team is really responsive and listen carefully to fill our needs. Sudhanshu Muddu was instrumental in this complete new system for my SPA **What do you dislike about Zenoti?** Only that we can't schedule maximum working hours for our therapist so they do not get to many online reservations. **What problems is Zenoti solving and how is that benefiting you?** Solving my online reservations easyness and my internal management. I will have more booking and less errors in my management du to this new system ### 46. Great product for client facing purposes. **Rating:** 4.5/5.0 stars **Reviewed by:** Dana B. | VP Operations and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Zenoti?** Anything client facing is superior to our previous provider. Website and app are both easy for the client to follow. **What do you dislike about Zenoti?** There are a few discrepancies in the reporting. Limitations in the dashboard reporting preventing easy snapshots for management. **What problems is Zenoti solving and how is that benefiting you?** Easy of booking for our clients. The addition of an app has been extremely helpful. ### 47. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Angie M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Zenoti?** During the onboarding process, Ijaz, has been such a great help! He is patient and informative as well as accommodating with my schedule. His follow up is exceptional! **What do you dislike about Zenoti?** We are new to Zenoti so no issues this far. **What problems is Zenoti solving and how is that benefiting you?** Inventory control, room management, provider management ### 48. Wonderful program and excellent team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Zenoti?** I have been working closely with the Zenoti team for about 6 months now and have been blown away by the professionalism, promptness, and intuitivity of both the system and the team behind it. No question is too simple, and no task too big. The regular check ins from our Success Manager, Kirti, have been incredibly helpful to ensure we are getting the most out of Zenoti. The features behind the program are endless, but not overwhelming with the support of the team and their wonderful advice. I would highly recommend Zenoti to those wanting to level up their business. **What do you dislike about Zenoti?** It can sometimes be slightly overengeneered for smaller businesses, but there are ways to work around it. **What problems is Zenoti solving and how is that benefiting you?** stock management, marketing ### 49. Pretty good software for medspa reporting and financial tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa G. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Zenoti?** Pretty good standard reports for revenue recognition with packages and pricing **What do you dislike about Zenoti?** Lacking ability to modify reports and limitations within the system to get data out **What problems is Zenoti solving and how is that benefiting you?** Zenoti handles payments, inventory, and revenue reporting for our business ### 50. Great All in One Booking Software, Guest Management & Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amy T. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2025 **What do you like best about Zenoti?** Easy user interface for all our team to use, from owner, to front desk, to operations and markeitng. Much more user friendly and innovative than our prior software. **What do you dislike about Zenoti?** Just one small thing -which is limitation to sending transactional text to our guests. We like to send "batches" of the same text to certain guests post-treatment and can't do that with Zenoti and instead have to send them individually, which takes away from our front desk operations and efficiency. **What problems is Zenoti solving and how is that benefiting you?** Running a smooth daily MedSpa operations and we are already benefitting by using Zenoti with organized and efficient guest bookings, management and marketing. ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A47%3A42+-0500&secure%5Bsession_id%5D=4ddb61b8-2c66-4ed6-90a0-7754e07955dc&secure%5Btoken%5D=4de9df57850c70c08626e636d98a821b61147e8a51345de251b99920fbb0a826&format=llm_user) ## Zenoti Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vish](https://www.g2.com/products/vish/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (105 reviews)