Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers.
The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers.
At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve.
Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.