Zadarma Cloud PBX Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the robust business tools of Zadarma Cloud PBX, streamlining operations and enhancing team efficiency effortlessly. (4 mentions)

Users value the easy integration of Zadarma Cloud PBX, enhancing efficiency and workflow without extra admin tasks. (3 mentions)

Users find the ease of use in Zadarma Cloud PBX invaluable for efficient setup and management of their systems. (2 mentions)

Users love the easy setup of Zadarma Cloud PBX, enabling quick configuration and effective routing for support desks. (2 mentions)

Users value the consistent reliability of Zadarma Cloud PBX, ensuring seamless operations for their support desk. (2 mentions)

Users face call issues with Zadarma Cloud PBX, particularly with unreliable connections and browser compatibility challenges. (2 mentions)

Users find the platform limitations of Zadarma Cloud PBX restrictive, especially for complex voice applications and unreliable Mac app performance. (2 mentions)

Users face browser compatibility issues with Zadarma Cloud PBX, necessitating standardization on a single browser for optimal performance. (1 mentions)

Users find the complex processes in Zadarma Cloud PBX can feel overly structured and limiting for advanced applications. (1 mentions)

Users face connection issues with Zadarma Cloud PBX, which can disrupt service quality and performance. (1 mentions)

5 Pros or Advantages of Zadarma Cloud PBX

1. Business Tools

Users value the robust business tools of Zadarma Cloud PBX, streamlining operations and enhancing team efficiency effortlessly.

See 4 mentions

See Related User Reviews

DR

Dennis R.

Small-Business (50 or fewer emp.)

5.0/5

"Zadarma Cloud PBX: Reliable 24/7 Call Routing with Practical Voicemail-to-Email"

What do you like about Zadarma Cloud PBX?

Our support desk runs 24/7, so routing rules matter a lot. Zadarma Cloud PBX makes it possible to set up time-based rules, availability checks, VIP ro

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you like about Zadarma Cloud PBX?

Starting with a PBX-first approach helped us get into production quickly. The routing, extensions, and IVR handled most of what we needed without havi

2. Easy Integration

Users value the easy integration of Zadarma Cloud PBX, enhancing efficiency and workflow without extra admin tasks.

See 3 mentions

See Related User Reviews

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you like about Zadarma Cloud PBX?

Starting with a PBX-first approach helped us get into production quickly. The routing, extensions, and IVR handled most of what we needed without havi

JJ

Jenova J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Salesforce Calling That Reps Actually Use"

What do you like about Zadarma Cloud PBX?

My main requirement was: “If it doesn’t log in Salesforce automatically, it’s useless.” Once we connected the PBX integration, it started working the

3. Ease of Use

Users find the ease of use in Zadarma Cloud PBX invaluable for efficient setup and management of their systems.

See 2 mentions

See Related User Reviews

DR

Dennis R.

Small-Business (50 or fewer emp.)

5.0/5

"Zadarma Cloud PBX: Reliable 24/7 Call Routing with Practical Voicemail-to-Email"

What do you like about Zadarma Cloud PBX?

Our support desk runs 24/7, so routing rules matter a lot. Zadarma Cloud PBX makes it possible to set up time-based rules, availability checks, VIP ro

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you like about Zadarma Cloud PBX?

Starting with a PBX-first approach helped us get into production quickly. The routing, extensions, and IVR handled most of what we needed without havi

4. Easy Setup

Users love the easy setup of Zadarma Cloud PBX, enabling quick configuration and effective routing for support desks.

See 2 mentions

See Related User Reviews

DR

Dennis R.

Small-Business (50 or fewer emp.)

5.0/5

"Zadarma Cloud PBX: Reliable 24/7 Call Routing with Practical Voicemail-to-Email"

What do you like about Zadarma Cloud PBX?

Our support desk runs 24/7, so routing rules matter a lot. Zadarma Cloud PBX makes it possible to set up time-based rules, availability checks, VIP ro

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you like about Zadarma Cloud PBX?

Starting with a PBX-first approach helped us get into production quickly. The routing, extensions, and IVR handled most of what we needed without havi

5. Reliability

Users value the consistent reliability of Zadarma Cloud PBX, ensuring seamless operations for their support desk.

See 2 mentions

See Related User Reviews

DR

Dennis R.

Small-Business (50 or fewer emp.)

5.0/5

"Zadarma Cloud PBX: Reliable 24/7 Call Routing with Practical Voicemail-to-Email"

What do you like about Zadarma Cloud PBX?

Our support desk runs 24/7, so routing rules matter a lot. Zadarma Cloud PBX makes it possible to set up time-based rules, availability checks, VIP ro

JJ

Jenova J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Salesforce Calling That Reps Actually Use"

What do you like about Zadarma Cloud PBX?

My main requirement was: “If it doesn’t log in Salesforce automatically, it’s useless.” Once we connected the PBX integration, it started working the

5 Cons or Disadvantages of Zadarma Cloud PBX

1. Call Issues

Users face call issues with Zadarma Cloud PBX, particularly with unreliable connections and browser compatibility challenges.

See 2 mentions

See Related User Reviews

JJ

Jenova J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Salesforce Calling That Reps Actually Use"

What do you dislike about Zadarma Cloud PBX?

Web calling was the area where we ran into the most trial-and-error. A few reps kept using Safari or Edge out of habit and ran into issues, so we ende

NC

Natalia C.

Small-Business (50 or fewer emp.)

4.0/5

"Reliable for International Calls – Great Mobile App, Some Desktop Issues"

What do you dislike about Zadarma Cloud PBX?

The Mac desktop app is less reliable. Occasionally, calls just don’t go through, which is frustrating when I need to make a quick call from my laptop.

2. Platform Limitations

Users find the platform limitations of Zadarma Cloud PBX restrictive, especially for complex voice applications and unreliable Mac app performance.

See 2 mentions

See Related User Reviews

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you dislike about Zadarma Cloud PBX?

If you’re looking for a fully programmable voice app with complex flows throughout, this approach can feel a bit too structured. You’re still working

NC

Natalia C.

Small-Business (50 or fewer emp.)

4.0/5

"Reliable for International Calls – Great Mobile App, Some Desktop Issues"

What do you dislike about Zadarma Cloud PBX?

The Mac desktop app is less reliable. Occasionally, calls just don’t go through, which is frustrating when I need to make a quick call from my laptop.

3. Browser Compatibility

Users face browser compatibility issues with Zadarma Cloud PBX, necessitating standardization on a single browser for optimal performance.

See 1 mentions

See Related User Reviews

JJ

Jenova J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Salesforce Calling That Reps Actually Use"

What do you dislike about Zadarma Cloud PBX?

Web calling was the area where we ran into the most trial-and-error. A few reps kept using Safari or Edge out of habit and ran into issues, so we ende

4. Complex Processes

Users find the complex processes in Zadarma Cloud PBX can feel overly structured and limiting for advanced applications.

See 1 mentions

See Related User Reviews

GT

Gillford T.

Small-Business (50 or fewer emp.)

5.0/5

"PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations"

What do you dislike about Zadarma Cloud PBX?

If you’re looking for a fully programmable voice app with complex flows throughout, this approach can feel a bit too structured. You’re still working

5. Connection Issues

Users face connection issues with Zadarma Cloud PBX, which can disrupt service quality and performance.

See 1 mentions

See Related User Reviews

AR

AMAN R.

Small-Business (50 or fewer emp.)

4.5/5

"Zadarma Connect: Empower Your Communication with Cloud PBX"

What do you dislike about Zadarma Cloud PBX?

The least helpful aspect of Zadarma Cloud PBX may be the learning curve for users unfamiliar with its features. Downsides could include occasional con