
Having a single team that supports multiple connected care workflows has been the most beneficial. The four-person team provides medical billing and coding support, claims processing, insurance verification, prior authorization follow-up, patient scheduling and other revenue-cycle activities.
The measurable improvement itself has been very useful. To date, we have achieved a 32% reduction in key workflow processing time, a 45% decrease in administrative backlog and roughly 25 hours per week saved by our healthcare staff.
Even an accuracy level of 97% has been attained in processing, specifically across billing, claims and insurance-related tasks.
Another thing I enjoy is the integration of the team into our workflow and not seeing each individual assignment as one-off tasks. Review collected by and hosted on G2.com.
The aspect I aim to enhance is the way we report performance. Furthermore, as this becomes more sophisticated, the reporting around revenue-cycle activity and turnaround times would create enhanced visibility on individual workflows.
Generally speaking, the staff has been fairly responsive and adaptable to changing priorities either way. So more operational visibility rather than anything truly service level related. Review collected by and hosted on G2.com.


