I value YES IT Labs for their fast responsiveness, clear communication, and practical solutions that consistently deliver results. Their proactive approach helps us address challenges like streamlining processes, improving system reliability, and scaling digital operations. The improvement in system reliability has reduced downtime and technical disruptions, enabling our team to work more efficiently. I also appreciate their deep technical expertise and structured methodology, which includes a clear discovery phase, detailed project roadmaps, and milestone-based progress tracking. Their iterative approach, with manageable sprints and frequent reviews, ensures issues are caught quickly and priorities stay aligned, leading to solutions that truly meet business goals. YES IT Labs helped us implement a comprehensive ERP and custom CRM system tailored to our operations, and seamlessly integrated these with our existing tools, allowing for smoother operations, automated routine tasks, reduced errors, and improved team collaboration. They have been flexible in adapting to our evolving needs, swiftly assessing changes, suggesting practical solutions, and ensuring we are always aligned on next steps. Review collected by and hosted on G2.com.
Honestly, their services have been strong overall but one area for improvement could be offering more proactive training or resources for our team on the new systems. This would help us fully leverage the tools they implement and reduce the learning curve. The most beneficial training would be hands-on workspace or guided tutorials focused on the ERP and CRM workflows we use daily. Our team would particularly value support in areas like advanced reporting, automation features, and integrating the system with other tools. Quick reference guides or short video tutorial for common tasks would also help reduce dependency on support and speed up adoption. Review collected by and hosted on G2.com.
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