Dear XTM Cloud user,

Thanks for you review - I'm glad you enjoy using our connectors and other features to localize your content.

I'm really sorry you find our support system difficult to use. The new support system was designed and deployed with the help of several of our customers, via extensive feedback and testing loops. Throughout this process, and even during selection of a new system, user experience and enablement was at the epicenter. The new system provides navigated paths for users to submit tickets, by filling-out the required information in predetermined fields. This not only allows for improved ticket handling, but also accelerated resolution. Furthermore, the ticketing systems provides our users a much more transparent ticket tracking mechanism, while also enabling them to action on tickets e.g. escalate with the use of a single button. So far from trying to make it harder for you to created tickets - it was the opposite! Please do reach out to your XTM representative and we can arrange a demo to make sure you raise tickets with us easily.

Let me know if I can help further!

Melissa at XTM International

It’s great to hear how XTM Cloud is helping your team centralize localization activities, manage quality assurance, and save time in operations.

We’re also pleased that our customer support has been helpful in resolving technical issues. We appreciate your feedback regarding the dashboard, LQA feature, and user interface—these insights are valuable as we continue to enhance usability and provide more actionable insights for our users.

Thank you for taking the time to share your experience with XTM Cloud.

Kalina

XTM

Thank you for sharing your feedback.

We’re glad to hear that you found XTM Cloud easy to use and that it helped with fast money transfers. We appreciate your thoughts on awareness and popularity—our team is continuously working to expand accessibility and adoption so more users can benefit from XTM Cloud.

Thank you for taking the time to share your experience.

Kalina

XTM

It’s great to hear your thoughts on how XTM Cloud.

We’re pleased to hear that our support team has been responsive and that XTM Cloud is covering your core localization needs through flexible workflows, clear user roles, and enhanced TM management. We also appreciate your feedback regarding AI-based functionality for PMs and admins, as this is an important area of ongoing exploration and development.

Thank you for taking the time to share your experience with us.

Kalina

XTM

Thank you for sharing your feedback on XTM Cloud.

We’re glad to hear that our support team has been quick to respond and that workflow visualization is helping manage responsibilities clearly. We also appreciate your candid feedback regarding user-friendliness, AI integration, and feature accessibility. These insights are valuable as we continue working to improve the platform and make it more intuitive and transparent for all users.

Thank you for taking the time to share your experience.

Kalina

XTM

We’re glad to hear that XTM Cloud’s usability, ease of implementation, support responsiveness, and high-quality products are helping your team work efficiently.

We also appreciate your feedback regarding word allowances and subscription fees, as this helps guide our ongoing efforts to deliver value for organizations of all sizes. It’s great to hear that using the AEM connector has reduced manual tasks and streamlined your translation workflow.

Thank you for sharing your experience and insights with us.

Kalina

XTM

Thank you for sharing your feedback.

We’re glad to hear that XTRF is helping your team manage projects efficiently and reuse information throughout the project lifecycle, from project creation to accounting. Your note regarding adoption highlights an important opportunity, and we continue to focus on making XTRF accessible and valuable for more translation companies.

Thank you for taking the time to share your experience.

Kalina

XTM

Thank you for sharing your experience with XTM Cloud.

It’s encouraging to hear that the platform provides strong value for the investment while supporting memory and glossary management. We also recognize that the tool’s many features can take time to master, and your feedback helps guide improvements to make learning and adoption smoother.

Your insights are valuable in helping us continue enhancing XTM Cloud for all users.

Kalina

XTM

Dear XTM Cloud user,

Thank you so much for your review - it's great to hear you've enjoyed working with our support team and that XTM Cloud enables your to automate your localization workflow!

I'm sorry to hear the license cost may be an issue. As they are floating licenses, I hope they enable you to make the most of your investment!

Thanks again,

Melissa

Thank you for sharing your feedback on XTM Cloud.

We’re glad to hear that the platform is helping your team save time and costs while managing projects and translation tasks efficiently. We also appreciate your feedback regarding OpenAI integration and the mobile application—these insights help guide ongoing improvements to make features more accessible and user-friendly.

Thank you for taking the time to share your experience.

Kalina

XTM