Overview of service tasks Review collected by and hosted on G2.com.
How fast it is in providing the service and the immediate response it offers. Review collected by and hosted on G2.com.
The engineers I have worked, Eric and Ian, are both highly responsive and professional. They quickly understand requests and implement solutions efficiently. Having someone who can handle both technical tasks and explain the process clearly is invaluable. Review collected by and hosted on G2.com.
Nothing significant to report. The service has been consistently reliable and meets our needs. Review collected by and hosted on G2.com.
The people - of course ;-)
Every person who has called or emailed me has been OUTSTANDING - friendly, knowledgeable, helpful and able to clearly communicate, from one human to another. Today, it is becoming more rare to find OUTSTANDING people. XL.net is definitely the exception. I only have a few names; however, they are all great!
Eric helped get me setup. Another tech called when I was using a VPN server that had questionable usages. Evan called when I accidentally grabbed an OH server through my VPN rather than the one that I normally use.
The fact that the XL.net team is always on top of anomalies lets me know that I will never accidentally jeopardize the company's security. I feel as safe as with my primary credit card, because they do a great job watching for anomalies as well. Review collected by and hosted on G2.com.
So far, I like everything with XL.net - every conversation, every email, even the one asking me to do this review. I created a G2 account just to do this review - the crew at XL.net are definitely worth the extra effort. Review collected by and hosted on G2.com.
They have been prompt in ticket requests and the engineers or techs have been easy to understand and quick to respond Review collected by and hosted on G2.com.
Nothing-everything's great so far. They are a little more than other companies but you get what you pay for. Review collected by and hosted on G2.com.
They swarm the issue. Most requests are resolved immediately, but even the more tricky ones are expedited. If the first agent doesn't provide the solution, they'll send in another. Review collected by and hosted on G2.com.
Not sure I've run into anything that I dislike. There have been occasions where the first agent didn't have the answer, but those were fairly complex issues and they were resolved reasonably quickly. Review collected by and hosted on G2.com.
They are very professional, helpful and friendly Review collected by and hosted on G2.com.
Nothing that I can think of honestly. They are good Review collected by and hosted on G2.com.
Regular check ins and connections, clarity around recommendations, understanding the nature of a non profit Review collected by and hosted on G2.com.
Some occasional difficulty in communication with our direct report, some initial confusion around cost transparency with new hire machine building. Review collected by and hosted on G2.com.
Answers concerns in a timely manner, prompt. Review collected by and hosted on G2.com.
We don't have the budget to have a tech on site but that would be better. Review collected by and hosted on G2.com.
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