--- title: XL.net Strategic IT Reviews meta_title: 'XL.net Strategic IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how XL.net Strategic IT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 7 scale: '5' date_modified: '2026-04-10' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # XL.net Strategic IT Reviews **Vendor:** XL.net **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 7 ## About XL.net Strategic IT 24/7 Outsourced IT Department for companies with 15-250 staff in Greater Chicagoland. Strategic IT is all about using everything technology has to offer to meet your goals. It’s also critical if you want to keep pace with your competitors. Large corporations have access to plenty of technological solutions that give them an edge. If you can give your SMB the same kind of mindset, you’re already getting ahead of the competition. ## XL.net Strategic IT Reviews ### 1. Efficient and Professional IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about XL.net Strategic IT?** The engineers I have worked, Eric and Ian, are both highly responsive and professional. They quickly understand requests and implement solutions efficiently. Having someone who can handle both technical tasks and explain the process clearly is invaluable. **What do you dislike about XL.net Strategic IT?** Nothing significant to report. The service has been consistently reliable and meets our needs. **Recommendations to others considering XL.net Strategic IT:** I'd recommend them for reliable IT support. They're responsive, professional, and handle requests efficiently without unnecessary delays. **What problems is XL.net Strategic IT solving and how is that benefiting you?** I had help from 2 engineers at XL.net on 2 different occasions. Ian was able to help me and reset my password promptly and connect to VPN successfully without any issues. Eric was polite and professional and helped me with 2 requests, add me as local admin and create a shortcut to remote in another Desktop, he completed both requests under 10 minutes with no issues at all. ### 2. OUTSTANDING XL.net Support that keeps the company safe with Proactive Anomaly Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about XL.net Strategic IT?** The people - of course ;-) Every person who has called or emailed me has been OUTSTANDING - friendly, knowledgeable, helpful and able to clearly communicate, from one human to another. Today, it is becoming more rare to find OUTSTANDING people. XL.net is definitely the exception. I only have a few names; however, they are all great! Eric helped get me setup. Another tech called when I was using a VPN server that had questionable usages. Evan called when I accidentally grabbed an OH server through my VPN rather than the one that I normally use. The fact that the XL.net team is always on top of anomalies lets me know that I will never accidentally jeopardize the company's security. I feel as safe as with my primary credit card, because they do a great job watching for anomalies as well. **What do you dislike about XL.net Strategic IT?** So far, I like everything with XL.net - every conversation, every email, even the one asking me to do this review. I created a G2 account just to do this review - the crew at XL.net are definitely worth the extra effort. **Recommendations to others considering XL.net Strategic IT:** People are always the most important part of any service. Before signing up with any IT company, check their customer service. Think about how many companies send you on automated loops or AI assistants that rarely solve the problem you have. Think about IT people who talk in industry jargon or are unable to adjust to your company's or your own specific needs because "the system doesn't work that way." Then talk to anyone on the XL.net team and you'll see the difference. **What problems is XL.net Strategic IT solving and how is that benefiting you?** Keeping the company's email safe and finding a way to give people like me access to outlook login without the authenticator app. I have a regular phone and other "IT" people at different companies I freelance for have been unable to figure out how to let me logged in with a phone number or manually. The crew at XL.net exceeds all other IT groups by miles - light years. With a company email address, they figured out how to get me in and they regularly call me if they see any anomalies in my connections. One 2-minute phone call to XL.net and they had me setup within an hour. ### 3. Prompt Ticket Support with Clear, Fast-Responding Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Holly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about XL.net Strategic IT?** They have been prompt in ticket requests and the engineers or techs have been easy to understand and quick to respond **What do you dislike about XL.net Strategic IT?** Nothing-everything's great so far. They are a little more than other companies but you get what you pay for. **Recommendations to others considering XL.net Strategic IT:** If you're looking for an IT company that actually has staff in place that can solve your issues, promptly and without leaving you feeling like you have to train them in your software-then I highly recommend them. **What problems is XL.net Strategic IT solving and how is that benefiting you?** We needed an IT provider that was responsive and knowledgeable. There's nothing worse than calling IT to get a tech that needs you to explain your environment and how it works. ### 4. Timely Resolution of Complex Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about XL.net Strategic IT?** They swarm the issue. Most requests are resolved immediately, but even the more tricky ones are expedited. If the first agent doesn't provide the solution, they'll send in another. **What do you dislike about XL.net Strategic IT?** Not sure I've run into anything that I dislike. There have been occasions where the first agent didn't have the answer, but those were fairly complex issues and they were resolved reasonably quickly. **Recommendations to others considering XL.net Strategic IT:** It's a professional group that responds quickly. I don't have information on the cost of their service, but if it fits your budget, I would recommend them if you are looking to outsource IT functions. **What problems is XL.net Strategic IT solving and how is that benefiting you?** We're not a large organization but we are in need of top-tier IT assistance when issues occur with our Microsoft tenant. One person without a service can be highly detrimental to our daily work flow. ### 5. Very Professional and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rizwan Ahmed M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about XL.net Strategic IT?** They are very professional, helpful and friendly **What do you dislike about XL.net Strategic IT?** Nothing that I can think of honestly. They are good **Recommendations to others considering XL.net Strategic IT:** Best in the business. Professional, reliable, honest **What problems is XL.net Strategic IT solving and how is that benefiting you?** Day to day tech issues, and it helps me get back to my work ### 6. Clear Recommendations and Nonprofit Understanding, with Occasional Communication Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about XL.net Strategic IT?** Regular check ins and connections, clarity around recommendations, understanding the nature of a non profit **What do you dislike about XL.net Strategic IT?** Some occasional difficulty in communication with our direct report, some initial confusion around cost transparency with new hire machine building. **Recommendations to others considering XL.net Strategic IT:** Review several IT services, ask lots of questions, and keep XL in the list for sure **What problems is XL.net Strategic IT solving and how is that benefiting you?** Security, Cloud networking transition, Daily ticket issues with staf, and onboarding new employees and machines. ### 7. Prompt, Timely Responses That Address Concerns Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Denise W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about XL.net Strategic IT?** Answers concerns in a timely manner, prompt. **What do you dislike about XL.net Strategic IT?** We don't have the budget to have a tech on site but that would be better. **What problems is XL.net Strategic IT solving and how is that benefiting you?** Identifying phishing emails, keeping information safe. - [View XL.net Strategic IT pricing details and edition comparison](https://www.g2.com/products/xl-net-strategic-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-30+22%3A41%3A42+-0500&secure%5Bsession_id%5D=8e410134-45ca-452f-96f8-8b0e7345ed9f&secure%5Btoken%5D=bee21cd3ccdf054154f79473ac669977cfe1e93cf5cf84b468f315df03e66bdc&format=llm_user) ## XL.net Strategic IT Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top XL.net Strategic IT Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (134 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)