Answers concerns in a timely manner, prompt.

The people - of course ;-) Every person who has called or emailed me has been OUTSTANDING - friendly, knowledgeable, helpful and able to clearly communicate, from one human to another. Today, it is becoming more rare to find OUTSTANDING people. XL.net is definitely the exception. I only have a few names; however, they are all great! Eric helped get me setup. Another tech called when I was using a VPN server that had questionable usages. Evan called when I accidentally grabbed an OH server through my VPN rather than the one that I normally use. The fact that the XL.net team is always on top of anomalies lets me know that I will never accidentally jeopardize the company's security. I feel as safe as with my primary credit card, because they do a great job watching for anomalies as well.