What we like best about NoFraud is the peace of mind they provide. Their system catches fraudulent orders before they’re shipped, which has saved us from costly chargebacks and unnecessary hassle. It runs seamlessly in the background, and when something does need our attention, their team is quick, clear, and helpful. It’s reassuring to know someone’s always watching out for our business. Review collected by and hosted on G2.com.

If we had to pick something, it would be that we sometimes wish we had even more insight into why an order was flagged, but their support team is always happy to explain when we reach out, so it’s a minor thing. Review collected by and hosted on G2.com.

We went with NoFraud because they knew their product, had answers to our questions immediately (very few "let me find out for you..."), and the price for what they offer could not be beat by competitors. The trial run they offer proved the value of the product, and effectiveness. NoFraud dramatically reduces tedious manual verification processes which can both be a time consumer for the CSR team, as well as cause friction with good customers when they need their order to ship quickly. We also can rest assured we are protected on every order that goes out the door now, and decrease our loss due to fraudulent purchases.

We also find the dashboards, reporting, form submission and most aspects of the NoFraud app to be very intuitive, easy to use, and balance between being simple but polished look to them.

It is VERY easy to implement and integrate into BigCommerce, and the team was very helpful all along the way. We use NoFraud daily and it has dramatically changed the man hours needed to manage orders. Review collected by and hosted on G2.com.

The only downside, which is unavoidable with any fraud software, is the potential for false flags, where a "good" customer's order is cancelled. These are rare, but do happen, and are easy enough to resolve directly with that customer. There are options to whitelist good customers (or blacklist if necessary). Review collected by and hosted on G2.com.

NoFraud is simple to use and understand. Easily integrating into my Shopify store I feel at ease knowing I've got a dedicated layer of protection with my transactions. I am also notified via email along the way once a transaction passes so I am always in the loop. Review collected by and hosted on G2.com.

Sometimes the criteria can be TOO good... meaning they may flag an order placed at the customer's office when their billing address is different. I understand it is for my benefit but can be frustrating to not have the charge covered because of that. Review collected by and hosted on G2.com.

I like that NoFraud flags fraud customers with fake addresses and can identify not real customers. The initial setup was easy. Review collected by and hosted on G2.com.

I don't like that NoFraud doesn't detect all fraud. Some still slip through. Review collected by and hosted on G2.com.

From an ecommerce manager perspective, I really like that NoFraud isn't something I have to think about now that it is live and running. NoFraud handles all of the implementation and setup and makes it a, more-or-less, set it and forget it tool. Our finance team enjoys the reduced amount of work they have to take in reviewing fraud orders and chargeback claims. We also had a custom use-case and we were able to work with their team to find a unique solution. Our NoFraud point of contact is easy to work with, responsive and we have regular touchbases to review our account. Review collected by and hosted on G2.com.

We have dislikes at the moment and like everything about NoFraud. Review collected by and hosted on G2.com.

Its incredibly valuable not to have to worry about manual fraud checks, as this tools is really effective at approving and accepting orders. I love that everything is seamless for the legitimate customer, and thats great. Review collected by and hosted on G2.com.

It would be very helpful to have a much clearer and more detailed view of the reasons behind each decision without having to go to support. Review collected by and hosted on G2.com.

I like that NoFraud is fast, easy to use, and provides secure verification with clear communication. Review collected by and hosted on G2.com.

Sometimes the verification process can take a bit longer than expected, and more detailed status updates would be helpful. Review collected by and hosted on G2.com.

I liked that identifying fraudulent transactions is easier and that the dashboard offers everything we need in one place. It gives us a clearer view of our fraud rate and blocked orders, which makes it easier for us to keep transactions flowing. Review collected by and hosted on G2.com.

Sometimes there is no clear explanation as to why an order is considered high risk, which can be a little disconcerting. Review collected by and hosted on G2.com.

It is a relatively easy tool to use. We had some custom cases and most of them were quickly addressed by the support team. We had several custom solutions implemented. Pretty straightforward reporting and tracking tools. Review collected by and hosted on G2.com.

It was not obvious at once that some transactions get a pass status, but are not covered. So you need to pay attention to that in the grid and in each transaction. Review collected by and hosted on G2.com.

I like being able to accurately detect fraudulent transactions and that the process is so fast that it doesnt affect the shopping experience, which is a huge advantage. I also love that its like a superhero watching over and protecting us. Review collected by and hosted on G2.com.

I think the control panel could use some improvement, it takes a bit of getting used to at first. Review collected by and hosted on G2.com.