I really like how Wyllo saves us a tremendous amount of time and money by screening all our orders for fraud. It takes the worry away from our sales and fulfillment team, as they don't have to call and follow up on each order to verify its legitimacy. Plus, the initial setup was very easy, which was a big relief. Review collected by and hosted on G2.com.

nothing. Review collected by and hosted on G2.com.

Services available and customer support level. Pricing is also very competitive among other services, which definitely plays in Wyllo's favor. Review collected by and hosted on G2.com.

Lack of information from backend processes: We rely a lot on direct communication with analysts for review process updates. It would perform much better if customers could get more information on the dashboard: timeline for the actions taken (when an email/phone call/text was sent to the customer, when a response was received), the details of the customer's response etc. Review collected by and hosted on G2.com.

What I like most about Wyllo is the focus on balancing fraud prevention with the customer experience. I really like that Wyllo goes beyond simply identifying fraud and looks at the entire customer journey and behavioral context to help businesses make smarter decisions. The idea of protecting a company while still making sure legitimate customers have a seamless experience really resonates with me. We have used Wyllo and enjoy it. Review collected by and hosted on G2.com.

I think there’s an opportunity to continue making the technology and its impact easy to understand for customers, especially when balancing fraud prevention with a seamless customer experience. I think $0 orders in Shopify placed by Admin should auto pass the fraud filter. Review collected by and hosted on G2.com.

I like the features that allow us to search an order and be able to see why it's considered higher risk and give us some details on that front. These features help us get a better picture into what is being flagged with the customer, why they may be seen as risky, and allow us to make an informed decision. Review collected by and hosted on G2.com.

We run into issues where Wyllo is flagging orders after they initially approve them. That's become a significant issue for us because flagging something after the fact often leads to an item having been shipped already, which is too late to turn around or even if we could halt it, it still leads to significant loss. Our shipping costs are very high due to the size of the items we sell. Review collected by and hosted on G2.com.

Wyllo's fraud check analysis gives our business confidence that we’re processing and shipping orders to real, legitimate customers. It saves our team valuable bandwidth to be able to focus on creating meaningful customer experiences. Review collected by and hosted on G2.com.

If I had to pick areas I think could use more work-- it would be the transparency and organization of dispute/chargebacks. Wyllo provides email alerts regarding orders' statuses, chargeback coverage eligibility etc. but these constant alerts end up clogging inboxes and falling by the way side-- I think this should be completely streamlined within the platform. Then provide one daily email alert summary that breaks down number of order in review, number of dispute covered, not covered being worked on, pending etc. Review collected by and hosted on G2.com.

Setup was easy, the customization actually lets you dial things in for your specific business needs, and once it's running it basically manages itself. We've spent maybe a few hours total on it over almost two years — truly set it and forget it. On top of the AI and algorithms, they have human fraud analysts doing manual reviews which gives you a confidence level that pure automation can't match. But the real differentiator is the team. They run a customer advisory board and genuinely use customer feedback to drive their roadmap. Review collected by and hosted on G2.com.

Honestly not much. I'd love to see them move a little faster on product updates, but I know they've been investing heavily there recently with a big acquisition and product changes, so I expect that pace to pick up. That's really the only thing I can think of. Review collected by and hosted on G2.com.

I think the dashboard is super user friendly and it's very easy to use. It's accessible to everyone on our team, which means anyone can use it without having to ask for help. I also like using the rule set for customer orders with Wyllo, as it's a lot easier compared to other third-party apps we've used for blocking fraudulent order activity. This feature helps control orders that come through, so they don't process incorrectly and ensure we don't lose any money. Review collected by and hosted on G2.com.

Nothing to comment Review collected by and hosted on G2.com.

The customer service team is extremely helpful and I feel like it the cost is a great value for our team and better than other competitors that we tried. Review collected by and hosted on G2.com.

Sometimes our manual orders get flagged because they’re $0 orders, and then they end up stuck in the system. Review collected by and hosted on G2.com.

It makes fraud detection as hands-off as possible, and the Shopify integration really can be set up in under five minutes. Our onboarding was straightforward and we were able to customize our notifications to match our branding. Review collected by and hosted on G2.com.

The new UI for order fraud doesn’t have a search bar on the homepage. It’s a small thing, but having to click through multiple times just to pull up an order feels repetitive. I’d really like to be able to jump from Shopify to Wyllo directly from the order itself. Review collected by and hosted on G2.com.

I use NoFraud to help detect and prevent fraudulent orders on my online store. What I like the most is the automatic fraud detection and quick decision process. It reviews orders in real time and tells me if a transaction is safe or risky, which helps me process orders faster and reduces manual checking. These features save time during busy sales periods and help me ship orders faster while reducing the risk of fraud. The initial setup was straightforward and didn't take much time. After connecting it with my online store, it started reviewing transactions automatically, making the process simple and easy to follow. I would recommend NoFraud because it helps detect fraudulent orders and reduce chargebacks for online stores. It reviews transactions automatically and makes order processing safer. It has been helpful for managing risk in our clothing store. Review collected by and hosted on G2.com.

Sometimes I would like a bit more detailed explanation about why a transaction is flagged as risky. This would help when reviewing certain orders manually. Also, improving the dashboard reporting could make it easier to analyze fraud trends. Review collected by and hosted on G2.com.