Worksoft Process Intelligence Reviews & Product Details

Automate the discovery of business processes across all of your applications with Worksoft for a 360 degree view of your end-to-end processes to identify bottlenecks, mitigate risk, accelerate migrations, as well as identify candidates for RPA. Speed the discovery process for testing teams and save business users significant time and increases accuracy, documenting processes down to the keystroke without multiple interviews and without manual diagramming of workflows.

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Worksoft

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Lauren Reed (Social Media and Content Manager at Worksoft)

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Worksoft Process Intelligence Reviews FAQs

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Last updated: Nov 04, 2026

What is Worksoft Process Intelligence, and what problem is it built to solve?

Worksoft provides continuous test automation for enterprise applications, designed to automate end-to-end business process testing and check that software and business processes work correctly and efficiently. It focuses on complex enterprise applications such as SAP, Oracle, and Salesforce.

Does Worksoft Process Intelligence offer an open API, and what does it integrate with?

Worksoft Process Intelligence does not offer an open API.

G2 reviews are authentic and verified.

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UL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

5/8/2024

"Worksoft Process Intelligence review"

4/5

What do you like best about Worksoft Process Intelligence?

The thing which i like about worksoft process intelligence is that it provides good integration with execution and management tools Review collected by and hosted on G2.com.

What do you dislike about Worksoft Process Intelligence?

Trial version is not free and the level of alteration is limited during testing Review collected by and hosted on G2.com.

SP

Sufiyan P.

Consultant

Enterprise (> 1000 emp.)

11/23/2023

"Best Automation tool ( No coding required)"

5/5

What do you like best about Worksoft Process Intelligence?

For SAP and Web based applications it has large repository to store business process and run them automatically with integration and also results are more faster then manual process Review collected by and hosted on G2.com.

What do you dislike about Worksoft Process Intelligence?

We cannot put some rules or condition in scripts. Hence alteration is limited during testing. Review collected by and hosted on G2.com.

LP

Lalit P.

Test Engineer

Airlines/Aviation

Enterprise (> 1000 emp.)

5/10/2023

"Better automation at feasible costing"

3.5/5

What do you like best about Worksoft Process Intelligence?

Better integration with execution and management tools Better support for automation issues Review collected by and hosted on G2.com.

What do you dislike about Worksoft Process Intelligence?

No Capabilities for other domains in industry like travel and payments. No digital and backend automation capabilities Review collected by and hosted on G2.com.

AA

Aman A.

Software Developer Specialist

Enterprise (> 1000 emp.)

Originally submitted 7/30/2022

"Worksoft Process Intelligence - An optimal solution for your business need"

3.5/5

What do you like best about Worksoft Process Intelligence?

Worksoft Process Intelligence is a good option available in the market to handle all your complex business requirements. It provides a good insightful view into the processes and helps handle all the workflow of your business diligently, thereby relieving you of the overhead to handle all of these manually. Review collected by and hosted on G2.com.

What do you dislike about Worksoft Process Intelligence?

The trial version of Worksoft Process Intelligence is not that free. You need to purchase their premium subscription to gain access to all of their features. The tool is a bit clumsy which makes it a bit difficult to have a grasp at first but when you gain sufficient knowledge on it, you are good to go. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/25/2019

"Worksoft Analyze - one of the best documentation tools I had ever seen for SAP Gui"

3.5/5

What do you like best about Worksoft Process Intelligence?

1. Analyze helps users to get an end to end business process without the need of a functional KT by just uploading the capture recordings.

2. Using create documentation option, analyze gives detailed documentation with screenshots, data, recording details in a very easy to read format.

3. It doesn't require users to have experience on automation. Users can directly create automation tests by selecting create automation from the uploaded capture recordings and test cases are imported into Worksoft Certify.

5. It generates complete documentation and accelerates automation.

6. It not only supports SAP Gui but also works for SAP web applications like Fiori, NetWeaver Portal.

7. Analyze also sends emails to the users notifying that documentation has been created.

8. Different kinds of templates can also be used for documentation purposes. Review collected by and hosted on G2.com.

What do you dislike about Worksoft Process Intelligence?

1. Analyze works really well for SAP Gui but not so reliable for web applications.

2. Capture recordings that are uploaded have a naming convention, which is not preserved once documentation is generated - which confused the users regarding the documentation that is created.

3. When steps are imported into Worksoft Certify, the order of the steps is not maintained. Review collected by and hosted on G2.com.

Recommendations to others considering Worksoft Process Intelligence:

Worksoft Analyze is a very good tool if documentation is the sole purpose as it bypasses functional knowledge transfer and it allows customization of documents with different templates. Since it also helps in automation, this tool is highly recommended. Review collected by and hosted on G2.com.

What problems is Worksoft Process Intelligence solving and how is that benefiting you?

1. We are bypassing functional KT by just going through the documentation that Analyze has created for us.

2. Sometimes we are also making use of the automation feature that Analyze provides us.

3. It has saved a lot of time in terms of understanding the functionality and also reduces a lot of effort while automating processes. Review collected by and hosted on G2.com.