Workday Extend Features

Pulls current information from connected systems during conversations

Integrates with external systems and proprietary data sources through APIs

Connects to internal documentation, wikis, and knowledge management systems

Accesses and interacts with customer and operational data from business systems

Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making

Have features and use cases that do not fit into existing AI software categories

Address unique or niche requirements not covered by mainstream software solutions

Executes predefined business actions and workflows from conversational requests

Routes unresolved or high-risk interactions to human agents or teams

Monitors chatbot usage, interaction quality, and operational performance metrics

Deploys chatbot experiences across web, messaging, intranet, and support channels

Grounds responses in connected enterprise knowledge sources and live data

Interprets user intent and conversational context from freeform natural language queries

Maintains conversational memory and context across multiple user interactions

Generates context-aware responses using LLMs and organizational data sources

Records chatbot interactions, administrative actions, and response histories for review

Restricts chatbot access and responses based on user identity and permissions

Supports regional or customer-defined data storage and processing requirements

Applies governance policies and safety controls to chatbot outputs