Wiredesk Reviews & Product Details

Wiredesk is an AI customer support agent for mid-market and enterprise support teams. One agent answers your website chat, your phone line and your support email address, grounded in your own website, help center and documents. When a customer needs a person, it hands off with the full context. ONE AGENT, THREE CHANNELS - Website chat: one snippet adds a chat widget to your site or help center. - Phone: get a local or toll-free number, or forward the line you already publish. Callers talk to a natural voice agent, and it can transfer the call live to your team. - Email: the agent gets its own support address and replies to customer emails. ANSWERS FROM YOUR CONTENT ONLY Wiredesk learns from a crawl of your website, uploaded files (up to 20 MB each) and pasted text. It answers only from that content and says so when the answer isn't there, instead of inventing prices, SLAs or policies. IT ACTS, NOT JUST ANSWERS Custom API actions let the agent look up orders, check accounts and update records. It also captures leads and books meetings through Cal.com. A PERSON IS ONE STEP AWAY - Live phone transfer to your team - One-click chat takeover from the dashboard - Take-a-message when nobody is available, with business hours for chat and email handover - Tickets with the full transcript in Zendesk, Freshdesk, HubSpot, Intercom, Help Scout, Gorgias or Odoo BUILT FOR SUPPORT TEAMS - Analytics on outcomes, topics, sentiment and how often a person was needed - Unlimited teammates with owner, admin and agent roles, plus an activity log - Sign-in with Google or email - DPA available on request PRICING THAT DOESN'T PUNISH GROWTH Every feature is on every plan. Plans differ only in included usage, and you pay for usage beyond that, never per seat. A hard monthly spend cap means no surprise bills. Start on the Free plan with no credit card. Learn more at https://wiredesk.ai