# TheraBill Reviews **Vendor:** WebPT **Category:** [Medical Billing Software](https://www.g2.com/categories/medical-billing) **Average Rating:** 3.3/5.0 **Total Reviews:** 16 ## About TheraBill Therabill started in 2005 after speech-language pathologist Cynthia Dundas went on the hunt for software that could help her cut down the amount of time it took to bill insurances. ## TheraBill Reviews ### 1. Basic looking but great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about TheraBill?** I like that most things that you need are readily accessible and not buried like other web based billing systems. It's also easy to read. Good variety of reports to give you lots of information. **What do you dislike about TheraBill?** Could use more options on things to pull on reports. For instance if you only use it for billing you can't see how many DOS were billed out for a given time period. **What problems is TheraBill solving and how is that benefiting you?** Physical therapy billing is simple and efficient using Therabill. ### 2. Worst EHR EVER!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about TheraBill?** Nothing they are absolutely terrible. The system is not only the worst I have ever used, but the rep blatantly lied to me. **What do you dislike about TheraBill?** It is not user friendly. Customer service is horrible!!! I have been emailing for a month to cancel and no one will respond to me. You have to sign up for a whole other company to accept patient payments. Just horrible. **What problems is TheraBill solving and how is that benefiting you?** It didn't solve any problem. The main reason I signed up was to be able to use one system for documentation and accepting payments and I had to sign up for a whole other system and have that integrated to be able to accept payments. Clients can't save their payment information it was very inconvenient. ### 3. Poor customer service, poor security **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about TheraBill?** When we first got the product six years ago, it was good. Then WebPT bought it, and customer service and responsiveness went rapidly downhill. **What do you dislike about TheraBill?** Poor or missing customer service - when you have a problem or question, they respond slowly or not at all. Available FAQ's and help database info typically don't address questions that you have after using it for a while. Then we had an incident in which Therabill exposed some of our data to a clinic in another state, who immediately checked the info in the headings and called us. It was only through the professionalism and care of the staff at that clinic that a breach was avoided. Thanks, Therabill. They refused to take responsibility or make it up to us, either. We're now looking at other systems. **What problems is TheraBill solving and how is that benefiting you?** We are able to bill for claims. ### 4. THERabill review **Rating:** 4.5/5.0 stars **Reviewed by:** Anjali C. | Clinical Researcher, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about TheraBill?** super helpful customer service, and very user friendly **What do you dislike about TheraBill?** Era lists can get disorganized when you have too many **Recommendations to others considering TheraBill:** Easy to use! **What problems is TheraBill solving and how is that benefiting you?** Keeps all accounting organized in one software! Very user friendly ### 5. Not good for Therapy Billing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about TheraBill?** Their software was able to integrate with WebPT **What do you dislike about TheraBill?** Does not have capability to bill Medicare institutional claims **Recommendations to others considering TheraBill:** If you are required to bill Medicare on UB04 claims make sure you ask if they now have the capability of doing so **What problems is TheraBill solving and how is that benefiting you?** Cancelled and was refunded fee during integration process ### 6. Great Note System for Therapists with Multiple Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about TheraBill?** Simple template to cover the content needed to complete a therapy note. There were also options for other forms of notes, including Initial Evaluation, Progress Note, Quarterly Treatment Plan, Discharge/Termination. **What do you dislike about TheraBill?** I wish they had a better way to keep track of notes that were pending to help the therapist be accountable for the notes not completed. **Recommendations to others considering TheraBill:** If you are looking for a simple way to capture a therapist note, TheraBill meets those requirements. Once you sign the document, you may not be able to edit, but I am unsure if that can be changed. **What problems is TheraBill solving and how is that benefiting you?** I used TheraBill when I was a therapist. This was a system used to document my therapeutic work with a patient for billing, supervision, and other needs within the agency. ### 7. Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about TheraBill?** How I can call with a question and recipe the help I need along with a follow up email detailing what was discussed in phone call **What do you dislike about TheraBill?** Need more training on updates and in general **What problems is TheraBill solving and how is that benefiting you?** Keeping up with non pays and being able to have a paper trail of all submissions ### 8. Not a fan **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2019 **What do you like best about TheraBill?** It is alright but it isn't my personal favorite. **What do you dislike about TheraBill?** It is slow and glitchy and not easy to explain to the new hires **Recommendations to others considering TheraBill:** You better be patient **What problems is TheraBill solving and how is that benefiting you?** None at this time ### 9. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about TheraBill?** This service was one of my favorites. Completely painless. **What do you dislike about TheraBill?** Not a thing to dispute. It's amazing and easy to use. **What problems is TheraBill solving and how is that benefiting you?** Billing services are easier managed. ### 10. SLP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about TheraBill?** I like being able to view my schedule all at once, along with my co-workers. It is relatively easy to navigate. **What do you dislike about TheraBill?** Having to add in all information each time. I wish there was a way to add in new goals and mark the goals as "met" without having to do an updated plan of care. **What problems is TheraBill solving and how is that benefiting you?** Great for speech therapy. ### 11. Therabill software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about TheraBill?** Able to take notes without any issues. Able to schedule patients at the same time. The notes are comprehensive, but the detail is good, and the great thing about it is that there are alerts for when progress reports are due. **What do you dislike about TheraBill?** Nothing much at this time. However, scheduling could be improved. **What problems is TheraBill solving and how is that benefiting you?** Standard billing and for PT notes. ### 12. Reviewing Therabill **Rating:** 4.5/5.0 stars **Reviewed by:** Komal K. | Physical Therapist, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about TheraBill?** Therabill is a user friendly and easy going format to use for documentation and billing patients. **What do you dislike about TheraBill?** At times, I experienced difficulty in preparing pdf with missing session notes and have to go back to print them out individually for each patient. **What problems is TheraBill solving and how is that benefiting you?** Provides help with patient documentation and billing. ### 13. Ease of Access **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy D. | Patient Account Representative, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about TheraBill?** Able to format and submit medical bills quickly and easily **What do you dislike about TheraBill?** Difficult to compare notes with other users on account **What problems is TheraBill solving and how is that benefiting you?** Quickly and easily formatting and submitting bills to a variety of payers ### 14. Simple software, needing more versatility and customization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about TheraBill?** Therabill has a clean and simple layout and style, which helps make it overall a user friendly software and not combersume. The simplicity is also easy on the eyes and mind, so I am not overwhelmed by all the options on one screen. The billing options are also great and make the billing process efficient and easy. Recently, it looks like after updates, there are now options to find payment reports that were not accessible before unless someone was an admin user. Therabill does seem to be working hard to hear requests and make appropriate updates to make Therabill comparable to the more widely used data management and billing softwares. **What do you dislike about TheraBill?** Therbill seems to be slow at times and not finish processing pages (maybe once a month). The ease of use on an iPad needs improvement. At times Therabill doesn't respond to the touch screen well or I can't seem to find the accurate place to touch for the screen to respond to the option I am trying to select (for example, logging out, I have to touch on and around the icon many times before it responds). It would be nice if there was a way to attach documents without having to scan them into PDF first. **What problems is TheraBill solving and how is that benefiting you?** Organization, access and consolidation of data and records. The ease of billing with Therabill has removed the stress of direct provider billing. The benefits of moving from hard copy filing is a hug benefit. Not only because it is becoming required, but also the ease of accessibility. ### 15. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about TheraBill?** I love the calendar setup for therapy sessions and the ease of adding new clients. I think it allows for easy editing os sessions and is secure to ensure patient privacy. **What do you dislike about TheraBill?** There is nothing that I've come across that I don't like. **What problems is TheraBill solving and how is that benefiting you?** Progress note writing and scheduling. ### 16. TheraBill Review as an admin assistant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2018 **What do you like best about TheraBill?** easy upload of documents to patients page. **What do you dislike about TheraBill?** Was not able to delete something that was accidentally uploaded into the wrong patient's profile. The server would be done sometimes and we can not access anything. **Recommendations to others considering TheraBill:** Update the look and feel of the software. Make sure the server don't go down too often. **What problems is TheraBill solving and how is that benefiting you?** Connection problems, billing. ## TheraBill Discussions - [What is TheraBill used for?](https://www.g2.com/discussions/what-is-therabill-used-for) - [View TheraBill pricing details and edition comparison](https://www.g2.com/products/webpt-therabill/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+12%3A06%3A27+-0500&secure%5Bsession_id%5D=4b5b9c5c-9ebf-430a-a4ed-9936745a03f8&secure%5Btoken%5D=35d2c5f9e8a6c4eb071b99f5bbd725ca9fed817d892d1df268b7f636c500b666&format=llm_user) ## TheraBill Features **Agentic AI - Medical Billing** - Natural Language Interaction ## Top TheraBill Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (329 reviews)