TheraBill Reviews & Product Details

I like that most things that you need are readily accessible and not buried like other web based billing systems. It's also easy to read. Good variety of reports to give you lots of information. Review collected by and hosted on G2.com.

Could use more options on things to pull on reports. For instance if you only use it for billing you can't see how many DOS were billed out for a given time period. Review collected by and hosted on G2.com.

Nothing they are absolutely terrible. The system is not only the worst I have ever used, but the rep blatantly lied to me. Review collected by and hosted on G2.com.

It is not user friendly. Customer service is horrible!!! I have been emailing for a month to cancel and no one will respond to me. You have to sign up for a whole other company to accept patient payments. Just horrible. Review collected by and hosted on G2.com.

When we first got the product six years ago, it was good. Then WebPT bought it, and customer service and responsiveness went rapidly downhill. Review collected by and hosted on G2.com.

Poor or missing customer service - when you have a problem or question, they respond slowly or not at all. Available FAQ's and help database info typically don't address questions that you have after using it for a while.

Then we had an incident in which Therabill exposed some of our data to a clinic in another state, who immediately checked the info in the headings and called us. It was only through the professionalism and care of the staff at that clinic that a breach was avoided. Thanks, Therabill. They refused to take responsibility or make it up to us, either. We're now looking at other systems. Review collected by and hosted on G2.com.

super helpful customer service, and very user friendly Review collected by and hosted on G2.com.

Era lists can get disorganized when you have too many Review collected by and hosted on G2.com.

Their software was able to integrate with WebPT Review collected by and hosted on G2.com.

Does not have capability to bill Medicare institutional claims Review collected by and hosted on G2.com.

Simple template to cover the content needed to complete a therapy note. There were also options for other forms of notes, including Initial Evaluation, Progress Note, Quarterly Treatment Plan, Discharge/Termination. Review collected by and hosted on G2.com.

I wish they had a better way to keep track of notes that were pending to help the therapist be accountable for the notes not completed. Review collected by and hosted on G2.com.

How I can call with a question and recipe the help I need along with a follow up email detailing what was discussed in phone call Review collected by and hosted on G2.com.

Need more training on updates and in general Review collected by and hosted on G2.com.

It is alright but it isn't my personal favorite. Review collected by and hosted on G2.com.

It is slow and glitchy and not easy to explain to the new hires Review collected by and hosted on G2.com.

This service was one of my favorites. Completely painless. Review collected by and hosted on G2.com.

Not a thing to dispute. It's amazing and easy to use. Review collected by and hosted on G2.com.

I like being able to view my schedule all at once, along with my co-workers. It is relatively easy to navigate. Review collected by and hosted on G2.com.

Having to add in all information each time. I wish there was a way to add in new goals and mark the goals as "met" without having to do an updated plan of care. Review collected by and hosted on G2.com.