Webgility Reviews (381)

Reviews

Webgility Reviews (381)

4.6
381 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service and ease of use of Webgility, highlighting how the onboarding process and ongoing support make integration with QuickBooks seamless. Many appreciate the time saved through automation, allowing them to focus on other business areas. A common limitation noted is the sync frequency in the Base Plan, which some users feel could be improved.

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Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Features & Customer Support"
4.5/5
What do you like best about Webgility?

We haven't gone live yet but we like what we see so far. The ingreation with QuickBooks and all the features it has is really good. Our Implementation Specialist - Prerit Agrawal did very well, in helping us setup our account and the settings. Thank you. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

We still have to use it to determine, but one thing we would like to see customization on shipping settings. Review collected by and hosted on G2.com.

Jennifer H.
JH
Jennifer H.
Small-Business (50 or fewer emp.)
"Very helpful as we are getting started!"
5/5
What do you like best about Webgility?

Customer service has been excellent. We have an account rep we have regular meetings with who keeps track of what step we are on. In the meantime, customer service is always available as we implement the product. They are knowledgeable and work with us on each issue. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

A couple of settings have not been able to be customized down to exactly how we handle the transactions, but those are particular quirks that we have. Also, it would be nice if it were easier to sync using more than just the server location. Review collected by and hosted on G2.com.

DT
Dana T.
Small-Business (50 or fewer emp.)
"Love the white glove onboarding."
5/5
What do you like best about Webgility?

The options to customize this application to work the way you want have gone above and beyond what I thought I would have access to. The onboarding process provided to me by Deep and Prerit was beneficial. It made the process less stressful. I, with the assistance of Prerit, have set the application to work the way I need. Now I can spend my time on parts of the business that need more attention. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I have no issues as of yet. The program has worked as expected. Review collected by and hosted on G2.com.

Verified User in International Trade and Development
AI
Verified User in International Trade and Development
Small-Business (50 or fewer emp.)
"staff have been so patient with me as I continue to drag out the onboarding process"
4.5/5
What do you like best about Webgility?

Your staff have been wonderful. The linkage between shopify and quickbooks is working great Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Still struggling with qbo classess. We now have to go through every transaction to add the class... hoping this will be resolved soon Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Hi, there. Thank you for your review and your business. We include free onboarding because we want our customers to be successful. So, we're more than happy to assist if you need a little help. We appreciate you working with us and allowing Webgility to help you save time and effort. Wishing you continued success!

Renee B.
RB
Renee B.
Sales and Marketing
Executive Office
Small-Business (50 or fewer emp.)
"Excellent Customer Service and Support"
5/5
What do you like best about Webgility?

What is most helpful about Webgility is that initially, we worked closely with the tech team to set up our sync for multiple stores and a website. Once the system was set up, it ran with a click. If there is a problem because things do happen, we contact their tech support, and they resolve the issue promptly and with excellent customer service. We have been working with Nehal, who is incredibly professional, knowledgeable and able to solve problems quickly. I highly recommend Webgility and its products and customer service, especially Nehal. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

We like everything about Webgility. We have had a few bumps in the road, and the tech support was quick to assist and keep things moving forward. Review collected by and hosted on G2.com.

Javier M.
JM
Javier M.
Small-Business (50 or fewer emp.)
"Webgility is awesome to work with Amazon & eBay! Also a great customer support!"
5/5
What do you like best about Webgility?

Their customer support is fantastic. Also, the sync process is straightforward to configure and learn. The program has a friendly interface to work with, and all sync & posting process are smooth! Today I was in a remote session with Kanishk Sahu from Webgility, and the support was very proffessional and accurate! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I don't have anything wrong to highlight about Webgility. Maybe the option to map products using the Amazon SKU to "Match" the products on QB instead the QB Product/Service name would be fantastic Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Webgility onboarding support is great"
4/5
What do you like best about Webgility?

As a repeat customer of Webgility, I find the automation to be very helpful. The onboarding process the second time around was much better than a few years ago. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

It's a bit hard to understand if you are a first time user without having proper onboarding. Review collected by and hosted on G2.com.

Jennifer C.
JC
Jennifer C.
bookkeeper
Small-Business (50 or fewer emp.)
"Webgility rocks!"
5/5
What do you like best about Webgility?

We use Webgility to sync our Shopify store with our Quickbooks Online account. When we run into trouble help is literally a phone call away! I have been pleasantly surprised by Webgility's excellent customer service with friendly, competent professionals who really know their stuff and have saved me more than once. I have had multiple tech support calls with Himanshu Patil who is a total pro. He knows what he is doing and how to communicate it in clear terms so I can really learn the ins and outs of the program. I'm so grateful! Everyone dreads having to call an 800 number for support, but Webgility seriously takes the pain out of making that call. They follow up and they follow through. I love these guys!-- Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I don't have any complaints. I find the program user friendly and the tech support incredibly responsive and helpful. Review collected by and hosted on G2.com.

Karen A.
KA
Karen A.
Vice President Operations
Small-Business (50 or fewer emp.)
"Nice link between Shopify/Amazon stores and QB Enterprise"
4.5/5
What do you like best about Webgility?

Webgility provides a nice link between our online stores and QB Enterprise. Orders are downloaded automatically and new customers are established. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Initial start up and occasional bug issues can take some time to resolve. The tech experts are always willing to help solve the problems. Most issues are solved with online chat quickly. One issue that I have to work around is when a customer changes an order in Shopify. Review collected by and hosted on G2.com.

Kai B.
KB
Kai B.
Small-Business (50 or fewer emp.)
"Great Customer Service & Great Applications"
5/5
What do you like best about Webgility?

Customer Service is fantastic here. I've had nearly immediate results with anything I've asked about. We've just synced our first order from our store to Quickbooks recently, and it all worked as expected. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I don't have much to complain about at all. I suppose one could expect pricing to be slightly better, but I feel like you get what you pay for. Review collected by and hosted on G2.com.