Name: WebFX
Price: 2500.0 USD
Rating: 4.8 (208 reviews)

WebFX Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the expertise and support of WebFX specialists, enhancing project outcomes and client relationships. (9 mentions)

Users commend WebFX for its knowledgeable specialists who provide exceptional support and insights throughout the project. (8 mentions)

Users commend the understanding and support from WebFX's team, enhancing their experience and ensuring effective service delivery. (7 mentions)

Users commend the responsive and friendly communication from the WebFX team, enhancing their overall service experience. (5 mentions)

Users commend WebFX for their exceptional response time, consistently receiving timely assistance and clear explanations from the team. (5 mentions)

Users find the difficult learning curve with WebFX's multiple dashboards to be a significant challenge during onboarding. (3 mentions)

Users experience communication issues with WebFX when working with less experienced content creators in niche industries. (2 mentions)

Users note a lack of expertise in technical writing from WebFX writers, affecting content quality in niche industries. (2 mentions)

Users express concerns about the lack of research by writers, affecting the technical precision of generated content. (2 mentions)

Users experience a slight learning curve when adapting to WebFX's multiple dashboards and platform workspace. (2 mentions)

5 Pros or Advantages of WebFX

1. Knowledge

Users value the expertise and support of WebFX specialists, enhancing project outcomes and client relationships.

See 9 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you like about WebFX?

Excellent communication and clear understanding of what's been completed and where the project is headed next. I feel like working with WebFX is like

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you like about WebFX?

WebFX does a great job guiding us in areas where we don't have in-house subject matter expertise. They help us size up industry benchmarks and set per

2. Knowledgeable

Users commend WebFX for its knowledgeable specialists who provide exceptional support and insights throughout the project.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you like about WebFX?

Excellent communication and clear understanding of what's been completed and where the project is headed next. I feel like working with WebFX is like

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you like about WebFX?

WebFX does a great job guiding us in areas where we don't have in-house subject matter expertise. They help us size up industry benchmarks and set per

3. Understanding

Users commend the understanding and support from WebFX's team, enhancing their experience and ensuring effective service delivery.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you like about WebFX?

Excellent communication and clear understanding of what's been completed and where the project is headed next. I feel like working with WebFX is like

Daniel N.

Small-Business (50 or fewer emp.)

5.0/5

"WebFx the gift that keeps on giving"

What do you like about WebFX?

WebFx has a suite of tools that I, as a non-marketer, have access to supplement all of their professional marketing and website efforts. Their WordPre

4. Communication

Users commend the responsive and friendly communication from the WebFX team, enhancing their overall service experience.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you like about WebFX?

Excellent communication and clear understanding of what's been completed and where the project is headed next. I feel like working with WebFX is like

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great company to help us expand our business!"

What do you like about WebFX?

The open communication between us and our account manager.

5. Response Time

Users commend WebFX for their exceptional response time, consistently receiving timely assistance and clear explanations from the team.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"WebFX is a great service for SEO, website design, and customer service"

What do you like about WebFX?

The best part of the WebFX company, aside from the service they provide, is their team. Honestly, could not ask for better account reps, in any custom

Erik E.

Mid-Market (51-1000 emp.)

4.5/5

"WebFX has a great team of SEO experts."

What do you like about WebFX?

I like how well their SEO teams are built out. I never feel like I can not get an answer from someone in a timely manner.

5 Cons or Disadvantages of WebFX

1. Difficult Learning

Users find the difficult learning curve with WebFX's multiple dashboards to be a significant challenge during onboarding.

See 3 mentions

See Related User Reviews

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you dislike about WebFX?

It's always challenging when a company asks a third party to create content in their brand voice, which is what we do with WebFX. We work in a niche i

Oliver H.

Mid-Market (51-1000 emp.)

5.0/5

"A trusted long-range partner"

What do you dislike about WebFX?

The communication (timely and clear) exists on a platform/workspace that can be hard to get used to. The workspace doesn't always "agree" with our org

2. Communication Issues

Users experience communication issues with WebFX when working with less experienced content creators in niche industries.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you dislike about WebFX?

At times the writers they use to help generate content may not be as experienced in technical writing as I'd prefer. This is something we work through

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you dislike about WebFX?

It's always challenging when a company asks a third party to create content in their brand voice, which is what we do with WebFX. We work in a niche i

3. Lack of Expertise

Users note a lack of expertise in technical writing from WebFX writers, affecting content quality in niche industries.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you dislike about WebFX?

At times the writers they use to help generate content may not be as experienced in technical writing as I'd prefer. This is something we work through

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you dislike about WebFX?

It's always challenging when a company asks a third party to create content in their brand voice, which is what we do with WebFX. We work in a niche i

4. Lack of Research

Users express concerns about the lack of research by writers, affecting the technical precision of generated content.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A team of experts providing trusted solutions!"

What do you dislike about WebFX?

At times the writers they use to help generate content may not be as experienced in technical writing as I'd prefer. This is something we work through

Chris B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Partnership to Build Awareness and Grow Leads"

What do you dislike about WebFX?

It's always challenging when a company asks a third party to create content in their brand voice, which is what we do with WebFX. We work in a niche i

5. Learning Curve

Users experience a slight learning curve when adapting to WebFX's multiple dashboards and platform workspace.

See 2 mentions

See Related User Reviews

Oliver H.

Mid-Market (51-1000 emp.)

5.0/5

"A trusted long-range partner"

What do you dislike about WebFX?

The communication (timely and clear) exists on a platform/workspace that can be hard to get used to. The workspace doesn't always "agree" with our org

Ken P.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you dislike about WebFX?

There is a slight learning curve when first being introduced to their multiple dashboards.

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Verified User in Computer Software

Enterprise (> 1000 emp.)

9/24/2024

"A great digital marketing agency"

5/5

What do you like best about WebFX?

They are knowledgeable and reliable, trustworthy Review collected by and hosted on G2.com.

What do you dislike about WebFX?

So far so good, they have done a good job for our seo. Review collected by and hosted on G2.com.

Scott C.

Mid-Market (51-1000 emp.)

5/29/2020

"Great Senior Practitioners"

4/5

Describe the project or task WebFX helped with:

We originally hired WebFX to help us with SEO, but have since expanded to paid search, social advertising and web design. Review collected by and hosted on G2.com.

What do you like best about WebFX?

Their level of professionalism, focus on results and team-oriented approach have been impressive. Our main account rep, Stephen, really felt like a member of our team. I know that he always had our company's best interests in mind, and his ideas fueled great results. The other project managers we have worked with have also been fantastic. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

We initially hired WebFX to help us with SEO. The first practitioner they assigned to us was very poor. We actually had to undo a lot of what he did. We were canceling our subscription with them, but to salvage our account they said they would assign us a "senior" agent. We decided to give it a try. The senior agent was remarkably great, and displayed the quality we expected from the beginning. We had spent $30,000 for the first 6 months, so we asked for a partial refund. The business manager, was clearly very irritated by this, but did begrudgingly refund us $5,000.

The second agent ended up helping us immensely with our SEO, and is probably the best help in terms of marketing we've ever had with our business in 17 years. We then hired WebFX to build us a website and manage our paid advertising. These teams were great, and we have been very happy with the website they built for us. The paid advertising was also done very well.

During the COVID-19 pandemic, when our business was shut down, the business manager was more interested in short term profits than long term relationships, and cut ties with us. After the pandemic, we attempted to renew our SEO subscription and they appear to have lied to us, saying they no longer work with travel companies.

Our experience with WebFX ended up being very mixed, but overall quite positive. The first practitioner wasn't worth a fraction of what they charged. The senior agents we worked with were exceptional. And the manager we dealt with was arrogant and condescending, and is a liability to his company. Review collected by and hosted on G2.com.

Recommendations to others considering WebFX:

Be an active partner with them in creating results Review collected by and hosted on G2.com.

What problems is WebFX solving and how is that benefiting you?

We hired WebFX to improve our SEO, and we expanded with them to cover digital marketing and web design as well. They were a massive help with our SEO, and did an excellent job with the digital marketing and web design as well. Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

1/19/2024

"A one stop shop for just about anything you need"

4/5

What do you like best about WebFX?

I like how simple their built-in CRM platform and dashboard is for small businesses (without much of a CRM strategy) to keep track of success. It's a great way to see lead flow in real time or the impact of digital marketing efforts. ..without guessing. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

Some of the services can be expensive, and easier to manage internally if you have a couple hours each month. Other services are well worth it to avoid tedious (but needed) SEO or website management work. Review collected by and hosted on G2.com.

Recommendations to others considering WebFX:

Do your research before getting started to maximize your ROI. Select a-la cart options and be sure to know what you're getting, what you need, and what you may not need. Review collected by and hosted on G2.com.

What problems is WebFX solving and how is that benefiting you?

WebFX saves me hours in reporting and keeps our site up, running, and visible for our customers. Local SEO, social media advertising, and producing website content can be time consuming not only to create and manage, but to report on. Review collected by and hosted on G2.com.

Nicholas F.

Director of Marketing

Information Technology and Services

Small-Business (50 or fewer emp.)

10/11/2023

"Fractional SEO Support to Fill the Gaps"

5/5

What do you like best about WebFX?

The level of organization and communication is top notch. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

I have no dislikes. They have met and exceeded our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering WebFX:

Chances are if you are looking into WebFX, you are at the same starting point that I was at - you don't have the in-house talent or knowledge to tackle SEO and maintain it on an ongoing basis. The investment might seem steep at first, but do a quick Google search of your service or product area and take a look at the top competitors that rank on Google. They are all throwing thousands of dollars at SEO and possibly employing a full timer or two just to handle that area, and because of that they are ranking first and getting the bulk of contact us form submissions or sales. SEO is an arm race and if you aren't willing to make the investment, you won't see the results you desire! Review collected by and hosted on G2.com.

What problems is WebFX solving and how is that benefiting you?

We are a small team and I am the sole Marketer. SEO was a subject area I had little to no experience with going into the project. WebFX integrated seamlessly with my goals and plans and helped make substantial improvements to our rankings, keyword performance, domain rating, contact us form submissions, and so on. The investment has already paid for itself. And now that I have grown over the past 9 months to have a better understanding of SEO and what needs to be done, they have shown great flexibility in scaling back the monthly effort level and investment to meet my new reduced needs and operate more as a consultant. Review collected by and hosted on G2.com.

Andrea K.

Marketing Manager Service Manager

Mid-Market (51-1000 emp.)

1/11/2024

"A service to help ease your burden."

4/5

What do you like best about WebFX?

My communication with my representation is fantastic. She always gets back to me in a timely manner, communicates with me when needed, and takes initiative. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

The more programs you add, the higher the cost. Review collected by and hosted on G2.com.

Brie M.

Senior Manager of Marketing Operations

Mid-Market (51-1000 emp.)

1/11/2024

"Excellent SEO firm"

4.5/5

What do you like best about WebFX?

WebFX has the best customer success team, they are extremely responsive, friendly, smart, and ready to help whenever I need them. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

I've been disappointed by their content writing team, they just haven't been able to write at the technical level that we need. Review collected by and hosted on G2.com.

Mathieu N.

Marketing Specialist

Mid-Market (51-1000 emp.)

1/12/2024

"WebFx, The Digital Marketing Partner"

5/5

What do you like best about WebFX?

The reactivity of their team members and their customized services. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

Maybe offering reports and more details such as PPC strategies and results. Review collected by and hosted on G2.com.

Recommendations to others considering WebFX:

WebFx will always find the best way for your business to grow online and always provide you valuable advises and feedbacks. Review collected by and hosted on G2.com.

What problems is WebFX solving and how is that benefiting you?

WebFx helps our business to grow on the digital platforms offering advises and guidelines to attract viewers and create conversation. Review collected by and hosted on G2.com.

Ali B.

accounts manager

Mid-Market (51-1000 emp.)

1/17/2024

"Everything we Need"

5/5

What do you like best about WebFX?

They've been very quick to jump on any last minute issues or changes. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

I haven't yet come across anything that I'm unhappy with. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

1/11/2024

"WebFX is a great online Marketing company"

4.5/5

What do you like best about WebFX?

We enjoy the monthly updates and how much they stay on top of our SEO and online presence. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

There is not one bad thing that we can think of. Review collected by and hosted on G2.com.

Kevin C.

Small-Business (50 or fewer emp.)

2/28/2023

"WebFX helps customers achieve goals!"

5/5

What do you like best about WebFX?

Our account manager, Paul, listens to what we want and is able to ask questions about our mission. He puts his expertise and our goals together to help us achieve our goals. Review collected by and hosted on G2.com.

What do you dislike about WebFX?

There is really no downside with working with WebFX. Review collected by and hosted on G2.com.

Recommendations to others considering WebFX:

I would recommend prospective customers to be honest about what they want to achieve with their internet experience. We were able to ask for things that we thought were important, but our account manager showed us things that we didn't know existed and how to improve our ranking in overall search. The more honest you are with the expectations, the better the search can be. Also, it's just not up to the account manager. He does give us lists of questions time to time about what we want and we do that "homework" to make things work. Review collected by and hosted on G2.com.

What problems is WebFX solving and how is that benefiting you?

WebFX was able to help our church find a specific audience for our message of love and inclusivity that is missing from most churches today. Review collected by and hosted on G2.com.