Performing identity verification on our users is a must in our company. Vouched has helped us to streamline our registration process, saving time and $. Not to mention that IDV helps reduce the risk of performing IDV ourselves.
I can't speak to the ease of integration, but our lead developer who deals with the Vouched team has mentioned they are responsive. I agree with this - support ticket responses are helpful, professional, and timely. They also check in with us from time to time to see how we're doing - check-in meetings, sessions to provide an overview of their dashboard, etc. They seem to genuinely care about providing the best solution and service. They make continuous improvements to their app and API.
I don't have experience with other IDV solutions, but for our company's needs, Vouched fits the bill. We have clients that are large and small organizations so our IDV need volume fluctuates, but the experience has been smooth with them. Review collected by and hosted on G2.com.
The Vouched dashboard is a bit confusing, but we hear that they're coming up with a new and improved version soon. We're looking forward to this. Besides this point, I don't have much to say about what I dislike about Vouched. If we had different needs (say, a specialist to do live IDV sessions with our user), we could consider other solutions. But as I mentioned, Vouched fits our needs for the time being. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with Vouched! We’re thrilled to hear that our solution has helped streamline your registration process and that our team’s responsiveness has been valuable to you.
We appreciate your feedback on the dashboard and are excited about the upcoming improvements. Regarding your comment about live IDV sessions, we’d be happy to discuss whether there’s a way for us to address this need for you. Feel free to reach out to me directly at sharon.shi@vouched.id—we’d love to explore how we can continue to support your business.
