Volunteer Impact by Better Impact Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Volunteer Impact, enjoying its intuitive interface and accessibility for all tech levels. (36 mentions)

Users appreciate the user-friendly features of Volunteer Impact, making volunteer management simple and efficient for all levels of tech ability. (33 mentions)

Users value the customizable features of Volunteer Impact, enhancing user experience and streamlining volunteer management effectively. (20 mentions)

Users appreciate the top-notch customer support from Volunteer Impact, ensuring smooth transitions and prompt assistance. (15 mentions)

Users find Volunteer Impact saves time through its efficient training and user-friendly features, streamlining volunteer management. (14 mentions)

Users find the difficult learning curve an obstacle, especially when guiding new users through the software. (10 mentions)

Users find the user interface confusing, leading to frustration and inefficiency in navigating the platform. (8 mentions)

Users find Volunteer Impact not intuitive and difficult to navigate, requiring excessive clicking and time-consuming steps. (6 mentions)

Users find the setup process challenging, often feeling overwhelmed and requiring additional guidance to navigate the system. (6 mentions)

Users criticize the lack of robust features in Volunteer Impact, finding it confusing and unintuitive to navigate. (5 mentions)

5 Pros or Advantages of Volunteer Impact by Better Impact

1. Ease of Use

Users appreciate the ease of use of Volunteer Impact, enjoying its intuitive interface and accessibility for all tech levels.

See 36 mentions

See Related User Reviews

Francesca C.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive, Customisable Volunteer Tracking with Excellent Support"

What do you like about Volunteer Impact by Better Impact?

What I like most about Volunteer Impact by Better Impact is how easy it is to use while still being fully customisable. The platform is intuitive, and

Paige D.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly, Efficient Volunteer Management Tool"

What do you like about Volunteer Impact by Better Impact?

I have found Volunteer Impact by Better Impact to be really user-friendly, which is great for our team as it allows us to involve multiple people with

2. Volunteer Management

Users appreciate the user-friendly features of Volunteer Impact, making volunteer management simple and efficient for all levels of tech ability.

See 33 mentions

See Related User Reviews

Jennifer E.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly for Volunteers with Top-Notch Customer Service"

What do you like about Volunteer Impact by Better Impact?

It's user-friendly for volunteers who appreciate phone apps. Customer service is top notch. They also have user groups to learn more about how others

Paige D.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly, Efficient Volunteer Management Tool"

What do you like about Volunteer Impact by Better Impact?

I have found Volunteer Impact by Better Impact to be really user-friendly, which is great for our team as it allows us to involve multiple people with

3. Features

Users value the customizable features of Volunteer Impact, enhancing user experience and streamlining volunteer management effectively.

See 20 mentions

See Related User Reviews

Cora V.

4.5/5

"Robust Admin Features, Needs UI Improvement"

What do you like about Volunteer Impact by Better Impact?

I appreciate the robust reporting on the admin side, which meets our needs effectively. I like how customizable the Volunteer Impact view is for volun

Cassie R.

Small-Business (50 or fewer emp.)

5.0/5

"The Best!"

What do you like about Volunteer Impact by Better Impact?

Better Impact is one of the most user friendly VMS on the market. I've used so many different platforms and have had two jobs switch over to it from o

4. Customer Support

Users appreciate the top-notch customer support from Volunteer Impact, ensuring smooth transitions and prompt assistance.

See 15 mentions

See Related User Reviews

Jennifer E.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly for Volunteers with Top-Notch Customer Service"

What do you like about Volunteer Impact by Better Impact?

It's user-friendly for volunteers who appreciate phone apps. Customer service is top notch. They also have user groups to learn more about how others

Francesca C.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive, Customisable Volunteer Tracking with Excellent Support"

What do you like about Volunteer Impact by Better Impact?

What I like most about Volunteer Impact by Better Impact is how easy it is to use while still being fully customisable. The platform is intuitive, and

5. Time-saving

Users find Volunteer Impact saves time through its efficient training and user-friendly features, streamlining volunteer management.

See 14 mentions

See Related User Reviews

Amira Z.

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Transition and Outstanding Support with Volunteer Impact"

What do you like about Volunteer Impact by Better Impact?

They have been extremely helpful during our transition from our current software. No matter what the issue is, they always find a way to demonstrate h

Joshua J.

Small-Business (50 or fewer emp.)

5.0/5

"The program is a game changer"

What do you like about Volunteer Impact by Better Impact?

The program is amazing! The online training modules are very user-friendly, and the reporting features provide clear, detailed information that’s easy

5 Cons or Disadvantages of Volunteer Impact by Better Impact

1. Difficult Learning

Users find the difficult learning curve an obstacle, especially when guiding new users through the software.

See 10 mentions

See Related User Reviews

Callum M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Software"

What do you dislike about Volunteer Impact by Better Impact?

There is a lot to learn, however that would be in most cases when using or implementing new software.

Vicki T.

Small-Business (50 or fewer emp.)

4.5/5

"A Weight Off My Shoulders"

What do you dislike about Volunteer Impact by Better Impact?

Because we have admin access, I've found it difficult to guide new users - aka see what they see and walk them through it.

2. Not User-Friendly

Users find the user interface confusing, leading to frustration and inefficiency in navigating the platform.

See 8 mentions

See Related User Reviews

Renee D.

Mid-Market (51-1000 emp.)

1.0/5

"Feature-ish: The Myth of Functionality"

What do you dislike about Volunteer Impact by Better Impact?

Honestly? About 95% of it. It’s just not user-friendly. I work with managers who are totally across Visual Care, Operoo, Centro, payroll systems—and

Michael S.

Mid-Market (51-1000 emp.)

5.0/5

"Great product & support"

What do you dislike about Volunteer Impact by Better Impact?

Takes a bit of getting used to. Look & feel is a bit dated but very well explained.

3. Not Intuitive

Users find Volunteer Impact not intuitive and difficult to navigate, requiring excessive clicking and time-consuming steps.

See 6 mentions

See Related User Reviews

Sara B.

Mid-Market (51-1000 emp.)

5.0/5

"Volunteer Impact Makes Volunteer Service Documentation Easy"

What do you dislike about Volunteer Impact by Better Impact?

The app is clunky and there are many steps to get where you need to go. Lots of clicking.

Chris S.

Mid-Market (51-1000 emp.)

4.5/5

"What we were looking for in a Volunteer Management Software solution."

What do you dislike about Volunteer Impact by Better Impact?

It is not always intuitive and also there is limited flexibility so we are not able to change what is presented to the end user as we work out how we

4. Setup Difficulty

Users find the setup process challenging, often feeling overwhelmed and requiring additional guidance to navigate the system.

See 6 mentions

See Related User Reviews

Chris E.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Volunteer Management with Powerful Scheduling and Communication"

What do you dislike about Volunteer Impact by Better Impact?

One challenge we’ve experienced with Volunteer Impact by Better Impact is that it can feel a little overwhelming for new volunteers at first. There ar

Brittney M.

Small-Business (50 or fewer emp.)

5.0/5

"Empowers Volunteers and Streamlines Onboarding Effortlessly"

What do you dislike about Volunteer Impact by Better Impact?

The start up process, when done by myself, has been a little tedius, but that is what happens when you are integrating new software!

5. Lacking Features

Users criticize the lack of robust features in Volunteer Impact, finding it confusing and unintuitive to navigate.

See 5 mentions

See Related User Reviews

Jennifer E.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly for Volunteers with Top-Notch Customer Service"

What do you dislike about Volunteer Impact by Better Impact?

While there are definitely lots of options for shifts and reports, I'd like to see both expanded a bit to be more robust.

Renee D.

Mid-Market (51-1000 emp.)

1.0/5

"Feature-ish: The Myth of Functionality"

What do you dislike about Volunteer Impact by Better Impact?

Honestly? About 95% of it. It’s just not user-friendly. I work with managers who are totally across Visual Care, Operoo, Centro, payroll systems—and

G2 reviews are authentic and verified.

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Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/23/2025

"We are relatively new users so we are still learning the full capabilities of they system."

4/5

What do you like best about Volunteer Impact by Better Impact?

Capturing all of our volunteer information in one place and easier tracking if they are up to date on orientation, waivers, etc. We also like that we can filter by areas of interest when we are looking for volunteers for special events. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

We have many older volunteers still finding it challenging to log in and we still have to figure out how to get them to clock in and out so we can track hours. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

It's great to hear that you find Volunteer Impact helpful for tracking volunteer information. We appreciate the feedback.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/23/2025

"Made my job much easier!"

5/5

What do you like best about Volunteer Impact by Better Impact?

This software has been so easy to use, and has streamlined our operations immensely. It took some time to build out our custom fields for reporting, but once that was done, it was easy! We use this system daily in our organization. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I don't have any complaints of note. The software was easy to learn, and the customer service is excellent when I felt tripped up Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

Thank you for sharing your positive experience with Volunteer Impact! We're pleased to hear that the software has been easy to use and has streamlined your operations. We appreciate your feedback and are here to support you with any future needs.

Melissa B.

Director of Volunteer Services

Mid-Market (51-1000 emp.)

6/23/2025

"KC Hospice Review"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

The price point is fair, has a number of features that help us manage our volunteer database successfully. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Lack of basic functions such as the ability to schedule an email in advance. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

Thank you for the review Melissa. We're glad to hear that you find Volunteer Impact by Better Impact to be fairly priced and helpful in managing your volunteer database. We appreciate your feedback about the lack of certain functions, and we'll definitely take that into consideration for future updates.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/23/2025

"A great user friendly tool!"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

I like that it was user-friendly. We have all tech levels on our team and all members were able to use Better Impact and be successful. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

There are a few things I would like to be able to do via custom fields that are currently unavailable. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

Thank you for sharing your positive experience with Volunteer Impact by Better Impact! We're glad to hear that it has been a game changer for your volunteer data tracking.

Verified User in Museums and Institutions

Mid-Market (51-1000 emp.)

6/23/2025

"Game Changer Software!"

5/5

What do you like best about Volunteer Impact by Better Impact?

Using Better Impact has made my job a lot less complicated. I've been using BI for 13 years and from small scale volunteer programs to very large scale programs. I enjoy being able to do everything in one place. From recruitment to retention to recognition. BI allows me to cover all my basis. Scheduling and reporting are a breeze. What used to take such a long time to do is now done in minutes. I highly recommend using BI for anyone working in volunteer engagement. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I wish it had a phone app for administrators! Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

We're thrilled to hear that Volunteer Impact has made your job easier and more efficient for the past 13 years. If you've been the one to introduce us to the organizations you've work in over the years, THANK YOU.

Yolanda W.

Volunteer & Community Services Administrator

Mid-Market (51-1000 emp.)

6/23/2025

"Great experience as there's always someone willing to help."

5/5

What do you like best about Volunteer Impact by Better Impact?

Setting up activities and being able to download reports at a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Too many steps for some of the functions to reach an end result. Eg. Setting up Shift Templates, activities and obtaining hours by groups or individuals. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

Thanks you for your feedback Yolanda. We're glad to hear that you've had a great experience with Volunteer Impact! We appreciate your feedback about the ease of setting up activities and downloading reports.

Zoe C.

Volunteers Coordinator and Administrator

Small-Business (50 or fewer emp.)

6/24/2025

"Great Software Programme"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

Having all that's needed to manage volunteers in one place Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I found it a little difficult to set up at first Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

Thanks for the review Zoe. We're glad to hear that you find Volunteer Impact helpful for managing volunteers in one place.

Michelle B.

Office Manager

Small-Business (50 or fewer emp.)

10/3/2024

"Better Impact Volunteer Management Platform Review"

4/5

What do you like best about Volunteer Impact by Better Impact?

We've been using BetterImpact for our volunteer management, and it has been an invaluable tool for our organisation. The platform is user-friendly and provides a comprehensive solution for managing all aspects of volunteer engagement, from communication distribution to tracking hours.

Key Features:

Communication Tools: The integrated messaging system is a great way to stay in touch with volunteers, whether it’s for event updates, or just to show appreciation. The ability to send out mass emails or target specific groups of volunteers is very useful.

Reporting and Data Management: We love the detailed reporting tools, which make it easy to track volunteer hours, participation rates, and more. This data helps us in reporting to stakeholders.

Overall, BetterImpact has made managing our volunteer workforce much more efficient and streamlined. It’s an essential part of our day-to-day operations, and we highly recommend it to any organisation that relies on volunteers to achieve its mission. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

What Could Improve:

Onboarding: Training is quite complex and time consuming, easier/simpler instructions would be advantageous.

Occasionally, the mobile interface can be a bit slow, and we’d love to see more seamless integration for mobile use. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/23/2025

"Volunteer Impact by Better Impact is user friendly!"

4/5

What do you like best about Volunteer Impact by Better Impact?

It makes everything a lot more streamline in the volunteer process. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Older volunteers, or those with less tech experience, don't use it as much as we would like. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

We're glad to hear that you find Volunteer Impact has streamlined your volunteer process! That's exactly what we aim to do.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/23/2025

"Easy to Setup, Use and Navigate"

5/5

What do you like best about Volunteer Impact by Better Impact?

Our organization appreciates the simplicity, functionality and usefulness of Volunteer Impact. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I haven't used it enough to see anything wrong with it. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

We're thrilled to hear that Volunteer Impact has been easy to set up, use, and navigate for your organization. Thank you for sharing your positive experience!