---
title: Verizon Virtual Agent Reviews
meta_title: 'Verizon Virtual Agent Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Verizon Virtual Agent works for a business like yours.
date_modified: '2025-07-02'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# Verizon Virtual Agent Reviews
**Vendor:** Verizon Enterprise  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)
## About Verizon Virtual Agent
Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience.






- [View Verizon Virtual Agent pricing details and edition comparison](https://www.g2.com/products/verizon-virtual-agent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+06%3A26%3A24+-0500&secure%5Bsession_id%5D=9312d407-94df-47ed-89ad-3dfeedd3e291&secure%5Btoken%5D=79558c2d760e13c4fdad75d740cb1e0f30e5bc4ddb9e51860b453828047ff62f&format=llm_user)

## Verizon Virtual Agent Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Verizon Virtual Agent Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)
  - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,292 reviews)
  - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,444 reviews)