--- title: Verint Community (formerly Telligent) Reviews meta_title: 'Verint Community (formerly Telligent) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Verint Community (formerly Telligent) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-10-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Verint Community (formerly Telligent) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the efficient problem resolution and ease of use of Verint Community for customer support. (2 mentions)
Users find the ease of use of Verint Community enhances their problem-solving efficiency and overall customer satisfaction. (2 mentions)
Users value the extensive documentation and learning resources in Verint Community that empower self-discovery and growth. (2 mentions)
Users value the extensive knowledge base of Verint Community, empowering them to learn and explore independently. (2 mentions)
Users appreciate the rich analytics resources provided by Verint Community, enhancing their overall user experience. (1 mentions)
Users find the complexity of group and subgroup settings cumbersome, making adjustments challenging and frustrating. (1 mentions)
Users find the editing difficulties with nested group settings and outdated UI frustrating during administration tasks. (1 mentions)
Users find the learning curve steep, desiring better navigation and more educational content for effective use. (1 mentions)
Users find the poor interface design challenging, highlighting issues with nested settings and an outdated admin UI. (1 mentions)
Users find navigation tricky and desire more educational content linked to gamification for enhanced learning. (1 mentions)

5 Pros or Advantages of Verint Community (formerly Telligent)

1. Customer Support
Users praise the efficient problem resolution and ease of use of Verint Community for customer support.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Informational and inspirational"

What do you like about Verint Community (formerly Telligent)?

How fast my problems get solved, and how easy the process is

Berry P.
BP

Berry P.

Enterprise (> 1000 emp.)

4.0/5

"Happy customer"

What do you like about Verint Community (formerly Telligent)?

The Verint Community is simple and clean to use. We will use this as a Customer Support tool on a daily basis to amongst others improve customer satis

2. Ease of Use
Users find the ease of use of Verint Community enhances their problem-solving efficiency and overall customer satisfaction.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Informational and inspirational"

What do you like about Verint Community (formerly Telligent)?

How fast my problems get solved, and how easy the process is

Berry P.
BP

Berry P.

Enterprise (> 1000 emp.)

4.0/5

"Happy customer"

What do you like about Verint Community (formerly Telligent)?

The Verint Community is simple and clean to use. We will use this as a Customer Support tool on a daily basis to amongst others improve customer satis

3. Features
Users value the extensive documentation and learning resources in Verint Community that empower self-discovery and growth.
See 2 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New to verint and Telligent - a really helpful community of community managers."

What do you like about Verint Community (formerly Telligent)?

As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see addi

Matt D.
MD

Matt D.

Enterprise (> 1000 emp.)

5.0/5

"Verint Community - A Place to Feel at Home"

What do you like about Verint Community (formerly Telligent)?

The ability to search and learn on your own is one of the best features for Verint Community. I do not mind asking questions if I don't have the answe

4. Knowledge Base
Users value the extensive knowledge base of Verint Community, empowering them to learn and explore independently.
See 2 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New to verint and Telligent - a really helpful community of community managers."

What do you like about Verint Community (formerly Telligent)?

As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see addi

Matt D.
MD

Matt D.

Enterprise (> 1000 emp.)

5.0/5

"Verint Community - A Place to Feel at Home"

What do you like about Verint Community (formerly Telligent)?

The ability to search and learn on your own is one of the best features for Verint Community. I do not mind asking questions if I don't have the answe

5. Analytics
Users appreciate the rich analytics resources provided by Verint Community, enhancing their overall user experience.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New to verint and Telligent - a really helpful community of community managers."

What do you like about Verint Community (formerly Telligent)?

As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see addi

5 Cons or Disadvantages of Verint Community (formerly Telligent)

1. Complexity
Users find the complexity of group and subgroup settings cumbersome, making adjustments challenging and frustrating.
See 1 mentions

See Related User Reviews

Ting Z.
TZ

Ting Z.

Mid-Market (51-1000 emp.)

4.0/5

"Community platform for hr professionals"

What do you dislike about Verint Community (formerly Telligent)?

The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned

2. Editing Difficulties
Users find the editing difficulties with nested group settings and outdated UI frustrating during administration tasks.
See 1 mentions

See Related User Reviews

Ting Z.
TZ

Ting Z.

Mid-Market (51-1000 emp.)

4.0/5

"Community platform for hr professionals"

What do you dislike about Verint Community (formerly Telligent)?

The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned

3. Learning Curve
Users find the learning curve steep, desiring better navigation and more educational content for effective use.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New to verint and Telligent - a really helpful community of community managers."

What do you dislike about Verint Community (formerly Telligent)?

Navigation can be a bit tricky and would like to see more specific educational content linked to gamification to encourage learning.

4. Poor Interface Design
Users find the poor interface design challenging, highlighting issues with nested settings and an outdated admin UI.
See 1 mentions

See Related User Reviews

Ting Z.
TZ

Ting Z.

Mid-Market (51-1000 emp.)

4.0/5

"Community platform for hr professionals"

What do you dislike about Verint Community (formerly Telligent)?

The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned

5. Poor Navigation
Users find navigation tricky and desire more educational content linked to gamification for enhanced learning.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New to verint and Telligent - a really helpful community of community managers."

What do you dislike about Verint Community (formerly Telligent)?

Navigation can be a bit tricky and would like to see more specific educational content linked to gamification to encourage learning.

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Verint Community (formerly Telligent) Reviews (14)

Reviews

Verint Community (formerly Telligent) Reviews (14)

4.4
14 reviews
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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Originally submitted 2/7/2022
"Telligent - Nifty Community Platform"
3.5/5
What do you like best about Verint Community (formerly Telligent)?

Telligent Community Platform provides an entire solution of a community platform to be used by businesses and enterprises. Usually CMS is catered for all purposes but this platform is completely towards community development which is helpful. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Some of the functionality feel half finished and not completely baked in. Developers in my team had to rectify and resolve majority of the issues and create a custom solution of their own which is time consuming. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Community (formerly...
Edit edit

Thank you for your (updated) review! Very glad to hear that you found Community useful in developing your community, alongside company-specific customizations to the base product. Also, we appreciate you sharing your experiences on issues around some of the functionalities. Would you be able to provide more details? You can do so here on G2, directly to your customer support representatives, or on the Customer Connection forum. Cheers!

JC
Jim C.
Social Marketing Leader
Enterprise (> 1000 emp.)
"Solid & reliable community"
4/5
What do you like best about Verint Community (formerly Telligent)?

The community platform has been serving our user community for more than a decade and has been functioning solidly and reliably throughout these many years. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Upgrading to new versions can be a large challenge when there are customizations of which we have many. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Community (formerly...
Edit edit

Hi Jim! Thank you for leaving a review for Community! We appreciate your kind comments about our platform from a long-time user like yourself. It’s great to hear that Community is a solid piece in your communication strategy! Thank you for also providing your experience about the upgrading process. We’re continuously working on optimizing this area. I will be sure to forward your comments to our team. Have an excellent day and keep up the good work!

Vitaliy G.
VG
Vitaliy G.
Manager, Applications Development
Mid-Market (51-1000 emp.)
"Customized and implemented in 2017 and made our Members happy"
5/5
What do you like best about Verint Community (formerly Telligent)?

Ability to customize looks and feel and how easy to configure Groups, Pages and Applications. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Can't say much. Upgrading to a new version process is a bit tricky for nontech people. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Community (formerly...
Edit edit

Hi Vitaliy! Thank you for the stellar 5-star review of Verint Community! So happy to hear that you found the platform highly valuable when collecting member experiences about your Private Luxury Club. I will pass along your comments to the team. Have an excellent day!

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)
"Amazing place for discussions around Verint products"
4/5
What do you like best about Verint Community (formerly Telligent)?

We can provide any suggestions and get support from other community members as well Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Sometimes it gets much longer time to implement any new features or just change any small portion of existing feature as well Review collected by and hosted on G2.com.
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