Userback makes it incredibly easy for our team to share feedback on our brand websites – and sync these thoughts to Jira for our development team Review collected by and hosted on G2.com.

There's honestly nothing I would say here. It works as it says it does! Review collected by and hosted on G2.com.

I use Userback to catalog user feedback, and I like the user experience. It makes submitting feedback very easy for users, even if there is a high volume, which frees up our support team from handling feedback requests. It's also a nice experience for users as it's simple for them to voice their opinions. Review collected by and hosted on G2.com.

I think it would be invaluable if Userback could help decide what feedback ideas to implement based on organizational goals. If it had ChatGPT-level AI, that would be amazing to work with as it would make sifting through large amounts of feedback data easier and help find value within. Review collected by and hosted on G2.com.

I really value Userback for its collaboration features, which enhance our ability to work together efficiently. It helps us iterate faster by enabling us to collect feedback from multiple parties and keep track of it all in one place. This streamlined process significantly aids our team in managing feedback effectively. I also appreciate the specific tools such as user surveys and session replays, which are incredibly useful for understanding user needs and behaviors. Additionally, the installation process of Userback was fairly simple, involving just a few scripts before we could get started. Overall, Userback supports our collaboration efforts and feedback management process in a highly impactful way. Review collected by and hosted on G2.com.

Cannot really think of something for my usecase at the moment Review collected by and hosted on G2.com.

I really appreciate Userback for its excellent UI/UX, which is clean and easy to navigate, streamlining our internal User Acceptance Testing process. The platform significantly facilitates and simplifies user feedback collection, which is crucial for our workflow. I also admire their responsive support team and continuous product development, which show a commitment to improvement and adaptability. Furthermore, the seamless integrations with Jira and Zendesk amplify our operational efficiency, and using it with other tools like Zapier enhances our productivity even more. The initial setup of Userback was very easy, contributing to an overall positive experience. I would highly recommend Userback to anyone looking for a reliable feedback tool. Review collected by and hosted on G2.com.

nothing in particular Review collected by and hosted on G2.com.

I find Userback incredibly easy to use, which is a significant advantage, especially when working with team members who are not very tech-savvy. This ease of use extends to the capability of sending out feedback promptly, ensuring that communication with developers regarding issues and bugs is efficient and streamlined. Additionally, the plugin itself is quite reliable, which adds to the overall positive experience with the product. These aspects have contributed to our ongoing satisfaction with Userback, as we have continued using it consistently for several years without feeling the need to switch to another product. Review collected by and hosted on G2.com.

I think it would be helpful for the feedback to be amalgamated into one list, rather than individual emails. Review collected by and hosted on G2.com.

I truly appreciate how Userback simplifies communication with my development team. Its features that allow me to use screengrabs and full-page photos are extremely helpful in articulating exactly what needs to be done, making collaboration much smoother. I also like how Userback organizes notes very efficiently, which is crucial for maintaining clear and consistent communication. Furthermore, the initial setup was incredibly easy, which made the transition to using the tool seamless. These aspects have made Userback an indispensable tool in my workflow, enhancing both the efficiency and clarity of our team's communication. Review collected by and hosted on G2.com.

I would like more explanation on the different categories, such as the distinction between a 'bug' and an 'improvement'. Review collected by and hosted on G2.com.

I value Userback for its intuitive and straightforward setup process, which made the installation seamless and easy to navigate. I appreciate not having to rely heavily on tutorials to understand its functionality—its self-explanatory nature is a huge plus. I particularly like how I haven't experienced any confusion when using it with my clients, which indicates the platform’s clarity and user-friendly design. Additionally, the tool has so effectively addressed my needs that I've seamlessly transitioned away from previous solutions without remembering them. The overall perfect setup and usability not only give me confidence in Userback's functionality but also have led me to rate it highly, with a strong recommendation score of 10. Review collected by and hosted on G2.com.

No feedback Review collected by and hosted on G2.com.

I have been using Userback for about three months and find its seamless integration within our custom software to be highly beneficial for reporting issues or suggestions without leaving the app. I appreciate Userback's pricing structure which fits well with our small team, and the platform's features like in-app surveys that I can implement without needing the developer team's help. The setup process was smooth, allowing our feedback widget to go live within minutes, which is a testament to the product's user-friendliness. The help documentation was useful for troubleshooting initial issues with screenshots, leading to quick resolutions. I am impressed by Userback's straightforward instructions for basic tasks and the supportive customer service that efficiently addressed my technical concerns, like fixing an issue with Teams integration. This software helps me keep our feedback organized and detailed, thanks to its screenshot and video recording features, which minimize the need for customer follow-ups. Deploying a feedback widget with comprehensive functionalities is notably easy and effective in gathering constructive user feedback. Furthermore, the announcements feature is particularly beneficial for notifying users about updates, enhancing our user engagement effort seamlessly. Overall, the ease of use and the ability to manage user feedback efficiently makes Userback a valuable tool. Review collected by and hosted on G2.com.

I would like more customization in how the workflow of the status board works. Specifically, when creating new categories for the status board, I'd like to indicate what state I want the tickets to stay in, such as Open, Active, Resolved, etc. Review collected by and hosted on G2.com.

I find Userback to be an amazing tool for web development. It effectively enhances client communication and transparency, which is vital for my projects. I absolutely love its ease of use, which allows me to save time and work more efficiently. Transferring information is seamless, further improving my productivity. The user-friendly interface made the initial setup extremely easy, taking only a few minutes. The screenshot feature and the ability to add on-site scripts were convincing enough for me to switch from Basecamp. I consistently experience effective workflow improvements while using Userback, making it a highly recommended tool for others. Review collected by and hosted on G2.com.

Sometimes the screenshots didn't load. Review collected by and hosted on G2.com.

I use Userback for website redesign feedback, and I appreciate its ease of use. I find the screenshots and recordings feature valuable for sharing feedback. The initial setup was very easy as well. Review collected by and hosted on G2.com.

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