I find Userback's video record feature super helpful. It integrates seamlessly with our product, making it easy for customers to use without any learning curve. When there's something to raise or an idea to share, they just click one button for a quick record, and it's automatically connected with our Linear tool. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

The feedback video links are public. Review collected by and hosted on G2.com.

I find Userback to be really easy to use, especially for my clients who need to see and interact with the feedback button. It's great that my team can easily get feedback and see where the session or screen share video was. This setup helps remove friction overall, making it easier for my clients and my team to handle feedback and revisions. I also appreciate how Userback increases the flow of communication with my clients, especially with the integration to Zapier and Airtable, which allows my team to see feedback and start working on it right away. Setting up Userback was extremely easy too, like, it only took a minute. Review collected by and hosted on G2.com.

I would love if there was a portal so my client would be able to see all the feedback they submitted, and in different categories. Some clients repeat the feedback because they don't know what they've already done. Also, some clients have reported that when they submit the feedback, they don't know if it gets captured or not. So, a little better communication with the confirmation notification and then a way for clients to be able to see what they've done. Review collected by and hosted on G2.com.

I love how Userback lets me see exactly what the clients are seeing and how easy it is for the clients to use. I like how easily it collates all the feedback and puts it in place when it's been resolved to keep things in order. Review collected by and hosted on G2.com.

It would be great if you could automatically link bugs or issues that are the same. Sometimes clients will report the same issue so grouping them would be helpful. Review collected by and hosted on G2.com.

I like the simplicity of Userback and how it helps generate ideas for our concept. It's very important in getting user feedback quickly and includes tools like CSATs to gauge customer happiness and satisfaction in separate areas. The initial setup of Userback was quite easy, which is a big plus. Review collected by and hosted on G2.com.

I would like the ability to actually embed the chat widget, which would be a plus. It would be helpful if these chat features could be enhanced through AI to become actual issues that one can look into or feedback. Review collected by and hosted on G2.com.

It was easy to mark and point the issues on Userback and the QC team could very well understand the issue, the OS and other metrics that are required for bug fixing. Review collected by and hosted on G2.com.

Honestly speaking since most of the tools in this domain work in more or less the same way, there was no such disliking for any of the features. Review collected by and hosted on G2.com.

I love the beautiful Kanban view in Userback because it provides a clear overview that brings peace when handling tickets. It is very organized, which helps to streamline work within a single portal. This really works fantastically and also saves time. Review collected by and hosted on G2.com.

The notifications can be unclear. Better insight is needed into where and when notifications are sent to the respective members of the project. Review collected by and hosted on G2.com.

I like the speed and immediacy of Userback, and the clear interface from the administration side. I also appreciate the ease of integrating it into existing projects and the notification system, whether to clients or internally for our team. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

The export of reports or incidents for a client. It would be useful to enable an option to customize which data to export. Review collected by and hosted on G2.com.

It's simple to use both on the admin and the user side. Clear and simple and notifications can be pushed to several other tools, so we won't miss them. Review collected by and hosted on G2.com.

To be honest, nothing so far (and been using it for years now). It's easy and keeps getting better without being too bloated. Review collected by and hosted on G2.com.

I love that Userback's pricing is unbeatable, offering the best balance of price and features. The tool is very easy to use on both the admin and user sides. The ability to connect directly to Linear and use webhooks for Discord is awesome. The Linear integration helps us skip the step of creating a ticket, as I can assign reports directly to a developer and add comments. The Discord webhooks are great for notifying us directly when a report comes in. The initial setup was very easy and took just minutes. Overall, I find Userback provides the most value. Review collected by and hosted on G2.com.

I haven't ran into any issues yet. Review collected by and hosted on G2.com.

Integration with Slack & JIRA out of box. Huge Time Saver! Review collected by and hosted on G2.com.

Nothing so far. Constant updates & very clear communication from the team Review collected by and hosted on G2.com.