I use Userback for our SaaS to get feedback and feature requests. I like the screenshot and the recording feature. Another important feature is the Slack and ClickUp integration we use to keep track and notify the team right away. It updates the team in Slack right away when there is something wrong. Also, in ClickUp, our dev agents create fixes directly from the feedback the user provides. The initial setup of Userback was very easy; just copy paste the snippet and the coding agent set everything up in under a minute. Review collected by and hosted on G2.com.

I would prefer a board view instead of the inbox where I can see what tasks are currently worked on or are resolved. Review collected by and hosted on G2.com.

What I like most about Userback is how it simplifies the feedback process for both customers and our internal team. Customers can easily raise issues from their tenant environment without needing to understand our internal tools. The visual feedback, including screenshots and page context, makes submissions easier to interpret for us. I also find it very easy to deploy Userback selectively via GTM, enabling it for chosen client accounts. Being able to create separate projects per client or tenant and link them to the relevant client subdomain is another feature I appreciate. A major plus is the API capability, which allows our dev and ops team to include Userback in our internal AI-assisted workflows, managing feedback efficiently alongside our Jira process. Userback acts as a clean customer feedback intake and triage layer, rather than being just another tool. Review collected by and hosted on G2.com.

The main area that could be improved for us is customer access and licensing. We would like to be able to invite customer users to view, update, or comment on their own feedback board without each of those customer users becoming a paid license. We are happy to pay for our internal team, but customer participation is different from internal team usage. At the moment, this limits how many customer end users we can reasonably allow to access the board directly. A lighter customer or stakeholder access model would make it easier to collaborate with clients while still keeping the paid licenses focused on our own team. Review collected by and hosted on G2.com.

I like how Userback connects seamlessly with Jira, which we use for project management. This integration allows us to see all the tickets and review anything that needs our attention and fix easily. The integration process itself is very straightforward, making it simple to add Userback to both our application and website. Review collected by and hosted on G2.com.

I don't have anything specific, to be honest, because for what I need it for, it works really well. The only thing to mention is that, some users have a question how to use it or they cannot find the button, or even when they click, maybe they don't know exactly how the feedback form works, but it's very rare. Review collected by and hosted on G2.com.

I like using Userback for website SEO testing as it gives a better picture in terms of highlighting a bug for my development team to work on. When assigning a task and highlighting specific areas of an issue, Userback is very helpful and makes the task straightforward with minimal effort on understanding the current stats. The filters provided by Userback make it easy to distinguish between feedback and bugs, which avoids any post-live issues on the site. The support system is truly good in terms of responsiveness. Review collected by and hosted on G2.com.

It's easy but somewhat complicated for me when I setup as the account creation took time. Review collected by and hosted on G2.com.

I use Userback for my B2B SaaS platform and appreciate that it allows us to have our end user feedback, suggestions, and reported issues all in one place. I like that it is very easy to use and connects with our other systems, which allows us to maximize the feedback we get and solve it much faster. Userback is integrated with Trello, so it lets me work from one source of truth without bouncing between systems. The initial setup was very easy and required less than an hour to complete. Review collected by and hosted on G2.com.

Pricing, mostly. I feel like some core features are behind a quite high paywall. Review collected by and hosted on G2.com.

I use Userback for feedback and bug reports, and I really appreciate how simple it is to work with. The widget is a standout feature for me because it allows users to upload screenshots and take videos without having to first upload them somewhere else. Setup was very easy, and it fits seamlessly with my tool simpleserp.io. Userback is my first choice for these tasks, and I'd rate my likelihood to recommend it as a 10 out of 10. Review collected by and hosted on G2.com.

Nothing really. I really like the product Review collected by and hosted on G2.com.

I find Userback easy to use, which really helps when I'm logging errors. The screenshot and video recording features are super handy for pointing out exact errors, especially when I need to create a Userback ticket for a specific page. If the functionality spans multiple pages, I can just record a video, which is great. The setup is quite simple too; we just added the script to our website server, and the Userback icon appeared across the site. It's been working perfectly for me and my team. Review collected by and hosted on G2.com.

nothing its working perfectly for me. Review collected by and hosted on G2.com.

The UI/UX is simple and clear, with multiple viewing formats. The on-page gadget is easy to use, so anyone can report bugs without much effort. It also integrates well with the website and feels fast in terms of performance. I’m not sure about the pricing since I’m only a user. Onboarding is pretty straightforward, and the AI features are helpful, though not strictly necessary. Review collected by and hosted on G2.com.

I can’t edit the initial text in my ticket, so if I make a mistake or need to add context afterward, I have to add a comment instead. That quickly gets messy and makes the ticket harder to follow. Review collected by and hosted on G2.com.

I like that Userback makes it easier for customers to submit feedback, which has led to us receiving more feedback. It's priced well and not crazy expensive. I also appreciate the integration with Linear since it's nice not to have to manage tickets elsewhere and we don't have to open another SaaS. Review collected by and hosted on G2.com.

We wish Linear integration had more features. Userback feedback tool has some bugs that are showing up in production. It’s just simple errors and warnings in the console. Compared to most products, the initial setup was simple. There is space for improvement though. Review collected by and hosted on G2.com.

I like that Userback is so straightforward. It can be quickly integrated, is easy to use, and can be flexibly adapted to projects. The dashboard is clearly structured and helps to document feedback comprehensibly. It has significantly improved communication both within the teams and with the customers. The initial setup was also simple and immediately generated enthusiasm. Review collected by and hosted on G2.com.

Feedback could be categorized more flexibly. More options for individual fields or badges would be helpful. It would be good to be able to consistently store recurring information in the tickets. Categories are simply lined up and do not help with this use case – they cannot even be deleted at the moment. Review collected by and hosted on G2.com.