User Interviews has been incredibly helpful in recruiting the niche target audiences we need for moderated testing. Before using their platform, our recruiting process took about five times longer. I've also really appreciated the support team. They’ve offered great guidance on writing effective screener questions and setting up our projects for success. Review collected by and hosted on G2.com.

We're a relatively new customer and have only used User Interviews a couple of times so far, so I haven't encountered any downsides yet. I'm especially looking forward to the upcoming transcription feature. I think that will make the tool even more valuable. Review collected by and hosted on G2.com.

The most valuablee unique thing about userinterviews versus other competitor platforms is the ability to program flows into the screener in one place AND the unique ability to conduct focus groups.

Ease of implementation 5/5

Frequency of use 5/5

Customer support 4/5. Takes some back and forth to get my main ask actually acted upon. Needs more forward momentum styled email chains.

Ease of integration is 4/5 since guessing on timeline is rather difficult.

Ease of use is 3/5 for me. Some of the nomenclature and figuring out what participants I've recruited and if they are scheduled was a learning point. Review collected by and hosted on G2.com.

The task flow for adding participants to your studies is extremely unintuitive. When you land on the participants tab it takes you to an all participants screen. It probes you to contact them to get started. There is no estimate on timeline for how soon one can expect participant recruiting to begin or a contextual reference for how fast they can get participants.

This makes adhering to my own work roadmaps rather difficult because I have to take a educated guess on what will happen timing wise.

Additionally having to switch from Hub Panel view to recruit participants view is unintuitive. It took me a significant amount of time to figure out thats how I can utilize participants the company has used before for studies.

If I am clicking on a participants tab I am there to recruit participants so it is rather obnoxious to have to click into another level just to accomplish my main task here. Review collected by and hosted on G2.com.

I've done a bunch of studies that paid $40 to $100 for just 30 to 60 minutes of my time. For what it is - talking about my opinions or using a product - it feels worth it. Signing up was simple, and the interface is clean. I can easily see which studies I'm eligible for, and I like how the screeners don’t take too long (most of the time).Almost all the studies I’ve done are remote. I’ve done interviews over Zoom, surveys, even a few diary studies - and I never had to leave my couch, which is the best thing. Review collected by and hosted on G2.com.

For some studies, few screeners are so detailed they feel like mini-studies themselves. And there’s no compensation if I don’t get picked. It feels like some companies are fishing for insights without paying. Review collected by and hosted on G2.com.

as a user I see this website protects me all the time, and now I have good experience with it after one year I'm using it also I recommended it to my friend, thank you because you are professional, amazing, and unique Review collected by and hosted on G2.com.

me I don't see a lot of think that I didn't like but sometimes you need to apply to a lot of jobs to get one, for example, me I'm getting two to three in one month it now that much but it's good to, I hope that I can see more job to get more money and I hope as a user I can give more. Review collected by and hosted on G2.com.

Recently conducted a series of focus groups and interviews using User Interviews to recruit. The process was very smooth, with extremely good customer service/support. The platform itself was very easy to use, and facilitates all aspects of the recruitment process - from screening and identifying participants, to selection and scheduling, to auto-reminders and incentive delivery. Basically has all the features I need to be able to seamlessly recruit for both in-person and virtual sessions. Participants also seem very engaged in scheduling and then in the focus groups themselves. Review collected by and hosted on G2.com.

No downsides I am seeing right now! Everything is great Review collected by and hosted on G2.com.

I find User Interviews is the easiest platform to schedule when we have general enough needs in the research project at hand. We usually have many qualified responses with a day, sometimes hours. It integrates well with our calendar and video meeting software. The participants are helpful, able to articulate their perspective and experience, and interested in the topic at hand. I have been able to meet the needs of stakeholders efficiently and effectively with User Interviews. Review collected by and hosted on G2.com.

I find there is a learning curve with what is in our plan vs. what is available and in setting up projects, I often have to reach out to folks internally on my team to make sure I am doing things correctly. Review collected by and hosted on G2.com.

User Interviews is a good platform to earn rewards by sharing feedback or opinions. It is easy share by providing answers to some pre-interview or pre survey questions. The interviews are actually practically applicable in the live world. Review collected by and hosted on G2.com.

One thing that I dislike is the frequency of interviews. This is very slow. Review collected by and hosted on G2.com.

User Interviews is an excellent tool for recruitment, especially with the added ability to use the Research Hub and incorporate our own participant list. The quality of participants from the User Interviews panel is generally very high, and the platform makes the recruitment process smooth and efficient. Their customer service is also very responsive and supportive, which enhances the overall experience. UI genuinely makes my life easier while undergoing the tedious task of recruitment, and I use it for literally every project I do. Review collected by and hosted on G2.com.

One downside is the lack of auto-save, especially while writing the screener or updating study design or details. There have been instances where I’ve written a detailed screener, stepped away for a moment, and lost my progress after refreshing the page. Additionally, it would be helpful to have a chance to update the project incentive for all participants, as long as they have not already completed the session. Review collected by and hosted on G2.com.

UserInterviews is very easy to get set up with and use to recruit target customers. I use it every week as a UX researcher and have been satisfied with the speed of recruiting the users I need for different types of studies. The screener options are quite detailed which is great. I have also used the feature of adding my own participants to talk with specific customers. Scheduling and reminders are seamless and I have had an easy time getting any needed support. Review collected by and hosted on G2.com.

The messaging feature can be buggy, telling you there is a new message when there is not (when you have the message UI open) Review collected by and hosted on G2.com.

I love the interface - super easy to use. It also makes it easy to manage multiple users in different projects. Review collected by and hosted on G2.com.

Only thing, is recruitment for niche participants is very slow. I deal with niche users and would like more attention to detail there - beyond a computer system helping me. Review collected by and hosted on G2.com.