TrustCloud® Reviews & Product Details

Trustcloud make it easy to automate various compliance frameworks simultaneously due to the shared controls across the platform. We utilised this feature to achieve ISO 27001 and SOC 2 Type I and II certifications with minimal additional effort. The interface is very user-friendly, and I want to commend TrustCloud for their outstanding customer success team, who are always ready to assist with any issues that may arise. The pre-configured templates simplify getting started even with new frameworks. Additionally, integration with our external systems makes evidence collection straightforward, and we receive reminders for manual tasks both on the platform and via email when updates are needed. Review collected by and hosted on G2.com.

While the platform is generally effective for automating compliance, the user experience could be enhanced. Some features don't function as smoothly as they should, particularly when working with lists, identifying issues during evidence upload, and navigating the site to find necessary information, which can be cumbersome. Review collected by and hosted on G2.com.

TrustCloud has been a helpful tool throughout our SOC 2 renewal process. The UI is clean, the automated test framework helps us stay audit-ready, and the support team (shoutout to Sara Dema) has been consistently responsive and knowledgeable. It makes mapping policies to controls and tracking evidence much easier. Review collected by and hosted on G2.com.

There are times when the logic behind certain automated tests isn’t obvious, and it would be helpful if system tagging and classification were more flexible or better documented. That said, support is quick to clarify any confusion. Review collected by and hosted on G2.com.

What I like best about TrustCloud® is its ability to turn complex security and compliance workflows into clear, automated processes that align with business objectives. As someone with experience in application security and vulnerability management, I value how TrustCloud® brings together evidence collection, risk management, and audit readiness into a centralized, collaborative platform. Review collected by and hosted on G2.com.

What I find challenging about TrustCloud® is that its extensive feature set can initially feel overwhelming for new users. For teams unfamiliar with governance, risk, and compliance (GRC) frameworks, the learning curve to fully understand and configure workflows might slow down adoption at first.

That said, TrustCloud’s documentation and customer support do help ease this process — and once the system is set up, the automation and visibility it provides far outweigh the initial complexity. Review collected by and hosted on G2.com.

I enjoyed using TrustCloud to organize our company and get us ready for SOC2 audit. It was a scary task at first, since we did not know what to do and had no prior background. Using TrustCloud help we were able to adopt policies procedures and controls and help us shift our security culture into the right direction. Review collected by and hosted on G2.com.

I wish it had better Role Based Access control list to organize user access reviews and use of AI to verify our submitted screenshots for completeness Review collected by and hosted on G2.com.

Trustcloud covers a wide range of compliance frameworks, including SOC 2, ISO 27001, and HIPAA. It also excels at automating repetitive tasks, such as risk assessments, policy management, and evidence collection. It has a user interface that is easy to navigate and understand, even for those without extensive security expertise. Review collected by and hosted on G2.com.

Intergration with existing security tools and data syncronization via API can be cumbersome.

Some key features are behind the paid tier and the price may be high for some organizations Review collected by and hosted on G2.com.

The team's knowledge of the controls and policies needed for a SOC 2 audit and the software that gave you a clear picture of your status and gaps. Review collected by and hosted on G2.com.

It took me a bit to understand the various products available and I would get lost looking for something in the wrong product. Seems like some improvements to the information architecture or menus would help. Review collected by and hosted on G2.com.

TrustCloud has truly transformed my business when it comes to upholding data privacy and adhering to compliance regulations. As a business owner I often encountered difficulties, in navigating the landscape of data privacy regulations. However TrustCloud has significantly simplified this process for me.

User Friendly Interface; TrustClouds interface is designed with simplicity in mind making it effortless to comprehend and manage data privacy compliance. Without expertise in data privacy I found it incredibly user friendly.

Extensive Coverage; TrustCloud covers a range of data privacy regulations like GDPR, CCPA and HIPAA. This comprehensive coverage provides me with reassurance that I'm fully compliant with all regulations.

Automated Compliance; TrustCloud automates compliance tasks such as data mapping and risk assessments. This automation not saves me time. Also guarantees that no crucial compliance steps are overlooked.

Expert Guidance; The team of data privacy experts at TrustCloud is always accessible to address my queries and offer guidance. Their support has been invaluable, in assisting me through the intricacies of data privacy compliance. Review collected by and hosted on G2.com.

TrustCloud has proven to be incredibly valuable, for my business. However there are a couple of areas that could benefit from some improvements.

1. Pricing: The cost of TrustCloud can sometimes be a bit high for businesses, like mine. Although the undeniable benefits it offers cannot be overlooked, having more affordable pricing options specifically tailored for businesses would be highly appreciated.

2. Learning Curve: While TrustCloud is designed to be user friendly there is still a learning curve involved when initially using the platform. It would greatly benefit users if there were tutorials and resources to assist them in navigating the platform more smoothly. Review collected by and hosted on G2.com.

For a software platform that automates so much of the SOC2 process, I'm pleasantly suprised that my favorite part of using TrustCloud is their customer success and support team. From initial onboarding and sync with our systems to creating custom integrations, the team has been incredibly responsive to our many, many questions.

The TrustShare site that syncs with TrustOps is really powerful. Even as we're preparing for our SOC2 audit, we're able to share our approved policies and monitored controls with our customers. Review collected by and hosted on G2.com.

This is a very small thing as the platform is quite powerful, but they could simplify the number of clicks it takes to add evidence to a control assessment. However, we have no complaints with the platform or the people. Review collected by and hosted on G2.com.

The TrustCloud is a well suited set of tools that amazingly eases startups to undertsand what is needed for a SOC 2 certificacion and also automates the readiness process for a successful pass on the audit evaluation. Review collected by and hosted on G2.com.

As it covers a lot of stuff related to the certification process: evidences collecting, setting up integrations, etc for a rookie may be confusing to understand what's next without an expert's support. Review collected by and hosted on G2.com.

Technical support is fast, friendly, personal, and helpful. I'm on a first-name basis with a couple of support reps and they consistently exceed my expectations when I have a question or issue. Review collected by and hosted on G2.com.

There have been a couple of little bugs but they have been addressed immediately and resolved quickly. I'm still learning the platform, but I have no complaints. Review collected by and hosted on G2.com.