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Trakeye

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4.3 out of 5 stars
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Trakeye Reviews (6)

Reviews

Trakeye Reviews (6)

4.3
6 reviews

Pros & Cons

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BG
Marketing Manager
Hospitality
Small-Business (50 or fewer emp.)
"Useful information about resource management and works’ execution"
What do you like best about Trakeye?

Trakeye has assisted our team by providing real-time tracking of field resources in terms of productivity. We can see where the technician is, what they are doing and where the asset is at all times, which increased the overall flow dramatically. Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

Reporting appears to be quite pre-set and its design does not allow for the creation of the exact reports and displays that I need. This makes it extremely challenging for me to produce reports for my team that can be described as actionable. Review collected by and hosted on G2.com.

SP
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Enterprise (> 1000 emp.)
"Real-time field service management"
What do you like best about Trakeye?

We thought that Trakye that offers field technician real-time tracking has been beneficial for our firm. Their location, job progress and resource utilization can be observed thus making improvements on dispatching and customer service. Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

Sometimes I require working with the data and transforming it in Excel in order to get the analysis I need. It becomes difficult for me to know how my technicians perform over time or try and filter the data to be by specific customers. Review collected by and hosted on G2.com.

MU
Chief HR Officer
Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"Enhanced our approach in handling consumer inquiries"
What do you like best about Trakeye?

I have used Trakeye and it tracks Locations of Field resources in realtime for my team. We are now able to know the location of our technicians and at the same time see what they are developing at any time. Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

The reporting feature in Trakeye seems a little rigid to me. The lack of flexibility in the reporting or the inability to create ‘canned’ views into the data restrains the depth for which one can drill down. Review collected by and hosted on G2.com.

JH
Tax Associate
Small-Business (50 or fewer emp.)
"Enhanced our ability to fulfill customers’ orders."
What do you like best about Trakeye?

Trakeye tracking of field resources has been useful specially in the current situation where various field resources are assigned to my team. We are now able to know where our technicians are, or what they are doing for us at a given point in time. Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

The reporting functionality in Trakeye seems a bit dull to me. This is why I regularly require to move data into tables, and turn it around within spreadsheets to get the data I need. Review collected by and hosted on G2.com.

ES
Escalation Manager
Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"Handling a virtual working environment."
What do you like best about Trakeye?

By using Trakeye I am able to observe the location and status of all my field team which leads to better dispatching and productivity. The detailed activity data also assists me in knowing what need to be done. Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

On reflection though, the use of Trakeye seems to highly depend on the availability of the internet. In some circumstances, there are situations that my team members experienced low connection in certain areas. Review collected by and hosted on G2.com.

Turakapalli Syed M.
TM
Associate account management
Small-Business (50 or fewer emp.)
"Very essential app to work"
What do you like best about Trakeye?

Automatically decodes any Image embedded Review collected by and hosted on G2.com.

What do you dislike about Trakeye?

Using an eye tracker to control windows just doesn't work Review collected by and hosted on G2.com.

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