TierPoint Reviews & Provider Details

I like having colocation in a protected place with reliable power, air conditioning, and data connectivity. The secure cage holds our equipment in place, and I don’t have to worry about who can access the room. The systems run so well that we hardly ever need to go in and work on them. I appreciate how quickly they respond to queries and how helpful they are. We haven’t had significant downtime, thanks to TierPoint’s multiple layers of protection, and the staff are always friendly, kind, and willing to help. The location is really, really great: during the 2021 Dallas snowstorm, they were the only data center that didn’t have a power failure and stayed on while other areas shut down. I also like that they partner with Nutanix, which we use regularly, so we could reach out for additional support, including possibly housing some of our virtual machines in an emergency. Review collected by and hosted on G2.com.

The drive in. Review collected by and hosted on G2.com.

The people and the level of support they provide. The TierPoint team is always friendly, knowledgeable, and quick to respond whenever we need assistance. Whether it's troubleshooting an issue, coordinating access, or handling cross-connect work, they consistently go above and beyond to make things easy for us. It's great having a team we can rely on and genuinely enjoy working with. Review collected by and hosted on G2.com.

While our overall experience with TierPoint has been very positive, we've experienced some challenges with remote hands support at the Allen DA2 facility. There have been instances of miscommunication and longer-than-expected response times, occasionally resulting in significant delays. I'm not sure if staffing or resource availability plays a role, but improving communication and response times at this location would make an already great overall experience even better. Review collected by and hosted on G2.com.

The things we like best about TierPoint is its high availability redundant and reliable nationwide network, flexibility to tailor our hybrid environment, and the high security infrastructure that we are afforded. Review collected by and hosted on G2.com.

No company is 100% perfect and there are a few things we dislike about TierPoint. Number 1 would be the cost. Number 2 would be accessibility during critical times especially during outages. Lastly, we would like to see their customer support apply some additional urgency. Review collected by and hosted on G2.com.

I have access to knowledgeable support and technology resources that are readily available and easy to communicate with, which helps translate what I need into clear, actionable items. Review collected by and hosted on G2.com.

The price has steadily ticked up over the years, and it’s easy to want to keep adding on or putting more eggs in the same basket. That can create an operational risk, but they continue to execute well for us. Review collected by and hosted on G2.com.

The upgraded hardware lets us run applications faster and get products to our customers faster. We build in-house applications in the TierPoint environment and distribute them to our customers. The load balancing service lets us spin up machines as needed, so our customers can respond faster to their clients. I appreciate the technical support team; they’re one of the best I’ve seen and get back to us very quickly. During our annual budget reviews, the sales team does a great job making sure we get the best benefit for the dollars we provide. Review collected by and hosted on G2.com.

Sometimes, specialty assistance is not immediately available however, if scheduled, we get the results we request. Review collected by and hosted on G2.com.

Simplicity, Tierpoint has a simple approach to colocation and related services. Their technical knowledge is second to none. Review collected by and hosted on G2.com.

Not as geographically distributed data centers as other vendors Review collected by and hosted on G2.com.

I like TierPoint’s managed service and governance teams. The managed service team has experts in every aspect of Azure, and I can rely on them for issues and troubleshooting. The governance team shares Microsoft and TierPoint insights and recommendations for our environment, which help us reduce costs and close security loopholes. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

TierPoint’s site security makes me feel that our assets are well protected. Our equipment couldn’t be in better hands. Review collected by and hosted on G2.com.

So far, we haven’t had any issues with TierPoint. Review collected by and hosted on G2.com.

I’m very comfortable with our decision to use TierPoint. Its proximity to our offices was a huge plus, and its facility gives us a secure, climate-controlled place to house our tech stack. I find the environmental monitoring, proactive notifications, and 24/7/365 staffing immensely valuable. The attention to detail, professionalism of the staff, and security measures give me peace of mind about the well-being of our infrastructure. Review collected by and hosted on G2.com.

Honestly nothing Review collected by and hosted on G2.com.

friendly and helpful staff in a facility that is very well managed. Review collected by and hosted on G2.com.

cannot think of anything that I do not like, have never had any problems or issues. Review collected by and hosted on G2.com.