Thunai Reviews & Product Details

Thunai: The Agentic AI Platform for Workflow Orchestration Thunai is the agentic AI platform that transforms enterprise efficiency through intelligent workflow orchestration and automation. By deploying specialized AI agents across customer conversations, knowledge management, and business intelligence, Thunai eliminates data silos and delivers operational excellence. Thunai's Capabilities: Knowledge Management (Thunai Brain): Thunai's enterprise knowledge management system aggregates organizational intelligence and resolves contradictions to create a powerful, verified intelligence system. The platform improves document retrieval accuracy by 85% and accelerates employee onboarding by 60%, eliminating knowledge silos across teams and ensuring accurate information access throughout the organization. Customer Intelligence (Thunai Omni): Deflect 80% of support queries while maintaining 5-star customer experiences through human-like AI agents. Features include omnichannel support (voice, chat, email), real-time call scoring, multilingual voice support, context-based routing, sentiment analysis, quality assurance, and automated post-call workflows. Native CRM integrations enable seamless customer data management and intelligent queue management. Product Intelligence (Thunai Reflect): Extract actionable product insights from customer conversations with automated feature prioritization, customer journey mapping, churn prediction signals, competitive intelligence, and pain point categorization. Build data-driven product roadmaps, capture feature requests, and analyze usage patterns directly from customer feedback to identify feature gaps and improve customer retention. Revenue Intelligence (Thunai Revenue): Identify high-value opportunities with automatic CRM opportunity creation, lead scoring and qualification, at-risk deal identification, buying intent detection, and competitor mention tracking. Real-time buying signals and revenue forecasting enable upsell and cross-sell detection for maximized revenue growth and deal confidence scoring. Enterprise Integration: Thunai integrates seamlessly with 50+ enterprise platforms including Salesforce, ServiceNow, HubSpot, Jira, Amazon Connect, and Five9. Deploy specialized AI agents into existing ITSM infrastructure, sales ecosystems, and CCaaS platforms within days, not months. Security & Deployment: Enterprise-grade security with encryption, access controls, data privacy compliance, and on-premises deployment options for organizations with strict security requirements.

Seller

Entrans

Discussions

Thunai Community

Languages Supported

English

Overview by

Jegan Selvaraj (Jegan Selvaraj – CEO of Thunai (thunai.ai) | AI-Driven Business Intelligence)

Pricing

Pricing provided by Thunai.

Free

Free Trial

1 Project / Workspace Per Month

View More Pricing Information

Thunai Integrations

(1)

Verified by Thunai

Yuvaraj M.

Founder

Small-Business (50 or fewer emp.)

12/2/2025

"A helpful AI assistant that saves us time every day."

5/5

What do you like best about Thunai?

What I really like about Thunai is that it genuinely reduces our daily load. We handle multiple clients and a lot of information comes in from calls, briefs, and emails. Thunai neatly pulls everything together and gives us clear summaries, action points, and quick drafts whenever we need them. It feels like having an extra team member who already knows our projects and our tone. The speed and accuracy definitely help us move faster as a design studio. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

Nothing much to dislike. A few areas can be smoother, but it’s improving fast and doesn’t affect our daily use. Review collected by and hosted on G2.com.

What problems is Thunai solving and how is that benefiting you?

Thunai helps us manage our work better as an agency. Before this, we used to spend a lot of time going through long call recordings, notes, and content drafts. Now it gives us quick summaries, cleans up our meeting points, and helps with content creation when we are under time pressure. It also keeps all our client knowledge in one place, which avoids repeated clarifications and saves a lot of back-and-forth. Overall, it helps us stay organised and deliver faster. Review collected by and hosted on G2.com.

Mohamed E.

Owner of SZL LLC Consulting

Mid-Market (51-1000 emp.)

12/4/2025

"Exceptional Adaptability and Support Make Thunai.ai Stand Out"

5/5

What do you like best about Thunai?

The adaptability, onboarding process, customization options, and product support have all stood out to me. Each of these aspects has contributed positively to my experience. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

I have no negative feedback or complaints about Thunai.ai. Review collected by and hosted on G2.com.

Response from Jegan Selvaraj of Thunai

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Thank you Mohammad!

We truly value your feedback. It's rewarding to know that the adaptability, smooth onboarding, and dedicated product support are creating a positive experience for you. We remain committed to offering flexible, customized solutions that meet your needs. Thank you for your review!

Kripa M.

Small-Business (50 or fewer emp.)

1/24/2026

"Automated Transcriptions and Summaries That Save Us Hours"

5/5

What do you like best about Thunai?

The automated meeting transcriptions and summary features have dramatically reduced the time my team spends on post-meeting write-ups. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

The onboarding process took a bit longer than we expected, mainly due to the complexity of the initial configuration. Review collected by and hosted on G2.com.

Saran K.

Small-Business (50 or fewer emp.)

1/11/2026

"Automated Email Follow-Ups That Save Hours Daily"

5/5

What do you like best about Thunai?

The agents automate my email follow-ups and handle lead qualification, which has saved me hours every day, all without the need for scripting. The knowledge-based linking also ensures that responses are context-aware. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

Setting up the system and completing the training process took more time than I had anticipated. Review collected by and hosted on G2.com.

Response from Jegan Selvaraj of Thunai

edit

It’s great to hear that the agents are successfully handling your follow-ups and lead qualification. Our goal with the knowledge-based linking was exactly what you described "making sure the AI feels like a natural extension of your team rather than just a scripted bot".

Sajitha M.

Small-Business (50 or fewer emp.)

1/17/2026

"Consistent Meeting Transcriptions and Concise Summaries That Save Time"

5/5

What do you like best about Thunai?

Automating meeting transcriptions and creating concise summaries has significantly reduced the time I spend on write-ups. Sharing the recaps with stakeholders is excellent, and the results are consistent in Thunai AI. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

The accuracy isn’t perfect with heavy accents, so some corrections are still needed. Review collected by and hosted on G2.com.

Yadhu K.

Small-Business (50 or fewer emp.)

1/27/2026

"Automated Meetings and Concise Summaries That Save Serious Time"

5/5

What do you like best about Thunai?

The automated meetings and concise summaries have dramatically cut down the time I spend on post-meeting admin. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

The transcriptions sometimes misinterpret heavy accents, which means I still need to manually tweak the notes occasionally. Review collected by and hosted on G2.com.

Hient R.

Small-Business (50 or fewer emp.)

1/16/2026

"Thunai Ai Makes Call Notes Effortless with Auto Transcripts and Summaries"

5/5

What do you like best about Thunai?

Thunai Ai automatically transcribes and summarizes my calls, so I no longer need to spend time crafting meeting notes at the end of busy days. Review collected by and hosted on G2.com.

What do you dislike about Thunai?

These summaries sometimes miss the subtle context, especially when speakers talk quickly. Review collected by and hosted on G2.com.