TherapyNotes Reviews (99)

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Reviews

TherapyNotes Reviews (99)

View 1 Video Reviews
4.4
99 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and excellent customer support of TherapyNotes, highlighting how easy it is to navigate and manage client information. Many appreciate the platform's ability to streamline administrative tasks, making their practice more efficient. However, some users note that certain features, like group messaging and customization options, could be improved.

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Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
More Options
"Great Therapy"
5/5
What do you like best about TherapyNotes?

People are quick to answer, gives you someone to talk to. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Nothing, they make it feel very personal. Review collected by and hosted on G2.com.

LW
LaTasha W.
Client Relations Manager
Small-Business (50 or fewer emp.)
More Options
"Easy"
5/5
What do you like best about TherapyNotes?

Keeps track of important data. User friendly software Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

There is nothing I dislike about it. I have zero complaints. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
More Options
"Therapy Notes Reviewther"
4/5
What do you like best about TherapyNotes?

The variety of features offered under one app. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I've had issues with tech support in the past. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
More Options
"User friendly site"
5/5
What do you like best about TherapyNotes?

Ease of use, intuitive. Am able to keep up with clients and record relevant data easily. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Nothing comes to mind . I’m completely satisfied with therapy notes! Review collected by and hosted on G2.com.

Deanna S.
DS
Deanna S.
Office Manager and Billing Specialist
Small-Business (50 or fewer emp.)
More Options
"Therapy Notes- great program but room for impr"
3.5/5
What do you like best about TherapyNotes?

Easy to use, user friendly, quick and easy on the billera, Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Secondary billing has to be done via paper claims or through office ally or another clearinghouse. If the clinician puts in the wrong for code you can't change it Review collected by and hosted on G2.com.

Josephine L.
JL
Josephine L.
Therapist
Mental Health Care
Small-Business (50 or fewer emp.)
More Options
"Simple to Use When It Works"
2.5/5
What do you like best about TherapyNotes?

Simple interface. Excellent to do list system. Makes sure I stay on top of notes for electronic claims submission. Automatically prompts to update after information is a year old or client turns eighteen. Also I love being able to set up automated text reminders. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

It has completely crashed and kicked the whole company off for anywhere from minutes to a week. Also occasionally kicks me out while writing progress notes.

Would also prefer some internal messaging system without having to decline a note. Review collected by and hosted on G2.com.

Response from Anthony Wisniewski of TherapyNotes
Editedit

Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late.

We apologize for the site instability this winter. If outages or slowness occurs, we work quickly to get back up and running, and are usually back up within minutes. I wanted to let you know that you can always visit our status page at: https://blog.therapynotes.com/status to read more about any outages.

As always, feel free to contact support at 215-658-4550 or support@therapynotes.com. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback.

Verified User in Events Services
UE
Verified User in Events Services
Small-Business (50 or fewer emp.)
More Options
"Depression "
4/5
What do you like best about TherapyNotes?

The way you learn ways to deal with different situations Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

How there are not many people who don't care about depression Review collected by and hosted on G2.com.

TC
Tracy C.
Mid-Market (51-1000 emp.)
More Options
"I use Therapy Notes to document hourly counseling sessions with clients."
3.5/5
What do you like best about TherapyNotes?

Therapy Notes provides a user-friendly platform to document sessions along with free CEU's and training pertinent to my field. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Nothing to dislike as of yet. It provides everything that I need to document cases. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes
Editedit

Tracy - We appreciate your review! We are happy to hear that you find TherapyNotes to be intuitive and user friendly. Please let our Success Team know if you feel there is anything we can improve upon. We hope to earn five stars from you in the future! Thank you!

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
More Options
"Easy to use once you get the hang of it"
5/5
What do you like best about TherapyNotes?

I like that I can open multiple pages at a time to reference past sessions. I like that you can use the history button to pull up the clients medication lists and past information. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I dislike that their is only one timestamp associated with the note. If I have to make a minor correction requested by my supervisor then the timestamp sets to when I send it in the most recent time instead of listing both times. My supervisor is able to see my history on a document but it does not show up for me. I also dislike that we are unable to customize the way billing is printed out so we can directly send to the state for reimbursement. Instead we need to take the billing and put into the state's format. Review collected by and hosted on G2.com.

Response from Anthony Wisniewski of TherapyNotes
Editedit

Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. I'm not sure if this helps you resolve your problem, but if you need to see revision history for changes made to a note, click "Revision History" at the bottom of the page when viewing a note for one of your patients. As far as billing goes, if billing to Medicare or Medicaid, you can do this electronically via an EDI claim within TherapyNotes. Or you can print a CMS-1500 and send a paper claim. Either of those methods should satisfy your needs. If you need assistance, we would be happy to help you. Feel free to contact support at 215-658-4550 or support@therapynotes.com. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
More Options
"Very simple and efficient software"
4.5/5
What do you like best about TherapyNotes?

Very user friendly, and contacting Support is a pleasant and quick experience. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Would love a way to text clients through Therapy Notes. Review collected by and hosted on G2.com.