Everyone will find value, but some more than others. If you have any CSM experience, it is a considerable time commitment not necessarily commensurate with the few nuggets you will take away Review collected by and hosted on G2.com.

Customer Success Manager Certification - provides the tools I need to be successful in my role Review collected by and hosted on G2.com.

Nothing -- the whole course was excellent from top to bottom! Review collected by and hosted on G2.com.

If you're looking for a top-notch professional training program for Customer Success, look no further! Review collected by and hosted on G2.com.

I wanted to take this course because I was transitioning from a related profession (Client Services) into Customer Success. I knew how to handle customer relations in general, but I didn't know the CS field as well as I felt I needed to in order to move into this area. I wanted to learn the industry standards, the vocabulary, and the metrics for success, so I could interview better and find the right organizational fit for my next role. This course really helped me do that, and I successfully landed a CS director-level role right after finishing this course. I am certain that this course put me on the path to landing my dream job! Review collected by and hosted on G2.com.

My only dislike is that I didn't get a chance to sit in on more of her sessions because I joined so far in progress for our engagement. :) Review collected by and hosted on G2.com.

From the sessions that I sat in on, we focused a lot on how to meaningfully engage with all kinds of clients -- the ones you automatically click with, and (more importantly) those that feel tough to crack. Great content as we further refined our CS strategies after a recent acquisition. Review collected by and hosted on G2.com.

Nothing! It is my 2nd training program with TSL and I thoroughly enjoyed it. Review collected by and hosted on G2.com.

I highly recommend Russell and TSL. I've had 2 great experiences with them and you won't regret it. I will definitely use them again. Review collected by and hosted on G2.com.

Upskilling the team and giving the team different options to get a great result for our Clients. TSL works with your need and way of working to add value. Review collected by and hosted on G2.com.

Gave me a great overall view of key fundamentals and have a better perspective on the CSM role. Review collected by and hosted on G2.com.

Every class that I attended in the course was helpful, but some of the topics that weren't directly related to customer interactions were less "exciting." However, I do think they were still valuable in understanding aspects of working as a CSM, like generating buy-in from other teams within your company. Review collected by and hosted on G2.com.

I appreciated that there were always additional resources that were vetted by The Success League that we could dive into more deeply after class if a topic piqued our interest or spoke to a bigger challenge our team was working through.

I strongly recommend this CSM course to anyone looking to polish their skills as a CSM or for anyone new to the CS field, and I will keep an eye on new courses and materials to come in the future from their team! Review collected by and hosted on G2.com.

This isn't a dislike per say but it's important to understand the time required to undertaken in the extensive type of course or program we decided to go for. It's weekly or fortnightly meetings for a long period of time. This can seem daunting at first but when put into perspective, is greatly valuable, especially considering a lot of the day to day challenges are topics of specific discussion within the sessions themselves. Review collected by and hosted on G2.com.

We are solving the problem of a newer scaling team figuring out both what we need to deliver to customers, whilst understanding best practices for how these things can be better achieved. The benefits are not only clear and demonstrable but also quick - To put that into perspective, we are 3 modules into our 15 module course and already the team have started using their initiative to integrate certain methodologies taught in the first few sessions into our Success Plan strategy, and we're already seeing positive customer feedback from this. Certainly for a newer scaling team, a program from The Success League is a must. Review collected by and hosted on G2.com.

give specific company examples to the general concepts you are teaching, make break outs longer - not enough time for everyone to speak, don't put fellow Xylemers in the same break out (we will try to differentiate ourselves on zoom to help with this issue) Review collected by and hosted on G2.com.

no advice at this time - too new Review collected by and hosted on G2.com.

we've only had 4 classes - can't speak to this yet. the 'difficult conversations' module hit home because that is what we do all day. can't say our performance has increased yet. Review collected by and hosted on G2.com.

Nothing comes to mind - Kristen was fantastic Review collected by and hosted on G2.com.

We were looking to easily up-level our conversation with more senior people within a customer account - the framework Kristen introduced solved this requirement and takes only 10 minutes of prep Review collected by and hosted on G2.com.

It would have been great if more people had been visibly engaged during the course (cameras on, responding to questions from the instructor etc). I recognize there is little that the Success League can do about it, but maybe a bit more encouragement. Review collected by and hosted on G2.com.

As someone who has recently transitioned to a focused customer success role, this really helped me to get a handle on where we are in line with best practices and where we have room to grow/improve. Review collected by and hosted on G2.com.