Thales Sentinel Software Monetization Platform Reviews & Product Details

Sentinel Hasp meets all our protection needs offering stand-alone, network and cloud authentication both with hardware dongles and software-only solutions.

The Italian support team is very responsive on technical and commercial issues.

Solution is cross-platform and can be easily integrated in C++/C# source code Review collected by and hosted on G2.com.

At present time, the cloud authentication solution hosted by the manufacturer is quite expensive for small companies Review collected by and hosted on G2.com.

- Presales experience with very skilled engineer who precisely scoped my company needs

- Price paid aligned with value created by the software

- Support and sales team always very reactive

- 3 months between first demo and system integrated and working

- Very scalable Review collected by and hosted on G2.com.

- Customer Portal User experience dated even the team is trying to produce skins to rejuvenate it

- No sandbox, but we found a failover solution with Thales Team <3 Review collected by and hosted on G2.com.

The product we use has proven to be reliable, and we particularly appreciate its longevity. The technical support is constantly available, which is very appreciable, and the delivery times are always optimized. Review collected by and hosted on G2.com.

The setup took a lot of time, which makes the development on our side quite complicated. Review collected by and hosted on G2.com.

Flexibility in the key entitlement to accomodate different software products as well as different features in 1 product, easy API integration. The level of expertise from Thales team and responsiveness in the support are outstanding. Finally, Thales was able to guide us in our digital transformation and software monetization by leveraging their experience with similar customers that successfully deployed their own solution. Review collected by and hosted on G2.com.

Key hardware activation very sensitive to hardware changes, no possibility to unlink the key from a hardware to put it back to the Sentinel platform (to its original unused state), slightly long key rehost procedure Review collected by and hosted on G2.com.

The solution is easy to implement, and we have an excellent relationship with the supplier and their support team. We plan to upgrade to the latest version.

The product totally fits our needs. Review collected by and hosted on G2.com.

If Ihave to find one, I would say thathere are exceptional cases where delivery may be slightly delayed. Review collected by and hosted on G2.com.

- Comprehensive consultation and good support

- Thales took a lot of time during the introduction

- Flexibility to adapt business models to the needs of the customer

- The integration worked well

- No downtime

- Quick response in case of problems Review collected by and hosted on G2.com.

The mapping of the features and the integration is complex because Thales offers a wide range. However, this is due to the domain. We were able to successfully integrate Thales and really can't say anything significantly negative. Review collected by and hosted on G2.com.

All software in 1 license system

Easy to create an entitlement

Nice UI

Downloads and entitlements in 1 platform

Customer support is responsive Review collected by and hosted on G2.com.

Rigid in changes

Not very forgiving for making mistakes (somethings are set in stone forever)

Hard to set up

An e-mail can only have one role... and that can never be changed anymore (customer account vs admin account)

Terminology not changeable (customer value 1)

No clear instructions in how to set up

Not a lot of guidance

When customers upgrade to windows 11 , some of them need a new license... Review collected by and hosted on G2.com.

Thales' Sentinel LDK platform provides a very useful way to track and manage software licenses for end users. It is sufficient customizable to allow the licensing platform to match to your needs and processes. It also provides a good way to keep track of customers/users and information about their version, features, etc. that helps you know how your software is being deployed and used. Thales also provides options to host the license server either on premises or through Thales. The latter option has been useful to us so that we don't have to manage the license server on our end. Thales also has responsive and effective customer support via its support portal. The support portal provides a good way to keep track of all support-related issues and to get answers to issues that arise quickly. Thales' Sentinel LDK platform also makes it easy to support customers who have little or no internet access for activation. There are offline options provided using file transfer also USB-hosted options that are easy to understand that allow cases to be integrated where internet access at a customer site is not possible. Review collected by and hosted on G2.com.

When integrating the Sentinel LDK into your software platform, the API can be somewhat tricky to understand with all of the distinctions between different types of things. However, Thales was helpful in answering questions and having example files available. Since Thales has to deeply integrate with a computer's operating system, sometimes this can cause issues with operating system updates that could negatively affect the use of some features, but in recent years this has been rare and is to be expected from a product focused on security. The only part about software licensing that is difficult specifically with the Sentinel LDK product is that the concept of "deactivating" a license does not exist and thus relinquishing a license can be a trickier process to carry out. However, I believe that different Thales monetization solutions have this capability. Review collected by and hosted on G2.com.

It can be used in closed networks, protects software securely, and allows users to utilize software functions with ease. Review collected by and hosted on G2.com.

There are difficulties in containerization, and protecting AI (ONNX runtime) solutions causes performance degradation. There are difficulties in integrating into the development pipeline. Review collected by and hosted on G2.com.

Having worked with Thales' on-premise licensing solutions for the past two years at Golden Software, I can confidently say they provide a secure, flexible, and reliable approach to software entitlement management. Their Sentinel licensing products have allowed us to protect our software while offering seamless licensing experiences for our customers. The strong encryption, offline activation capabilities, and scalable licensing models ensure we maintain full control without relying on cloud connectivity. Integration has been smooth, and their support team has been responsive and knowledgeable whenever needed.

Our Thales account manager has been an invaluable partner in our licensing journey at Golden Software. Their deep product knowledge, proactive support, and commitment to our success have made working with Thales a seamless experience. They consistently go above and beyond to ensure we have the resources, guidance, and solutions needed to optimize our on-premise licensing strategy. Whether troubleshooting challenges, providing insights on best practices, or keeping us informed on new developments, their responsiveness and expertise have made a tangible difference. It's clear they genuinely care about our success, and we greatly appreciate their dedication and partnership. Review collected by and hosted on G2.com.

Thales implemented a few security updates over the past several years that inadvertently disrupted communication between our earlier software versions and the activation server, causing temporary setbacks. While these challenges required adjustments on our end, Thales has since demonstrated their commitment to customer success by actively addressing concerns, improving transparency, and refining their approach. Review collected by and hosted on G2.com.