JG

Joseph G.

Small-Business (50 or fewer emp.)

4/18/2024

"Simple to set up and use, affordable and efficient"

5/5

What do you like best about Textmagic?

Easy to upload data and operate. Transparent as it relates to cost. Very user friendly Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Time zone challenges with tech support. Had to wait for a response. Review collected by and hosted on G2.com.

AT

Aubrey T.

Agent/Consultant

Insurance

Small-Business (50 or fewer emp.)

4/9/2024

"Great for our business"

5/5

What do you like best about Textmagic?

It's a very organized and easy template for everyone to use Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I haven't quite found anything about Textmagic that we dislike! Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Small-Business (50 or fewer emp.)

12/2/2023

"I spent a lot of money and sent a lot of text messages that didn't get delivered."

0.5/5

What do you like best about Textmagic?

I was hoping for a smooth experience like id had before. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

It wasn't until AFTER I spent the money and sent the messages (that were never delivered) that I learned about the FCC rules for mass texting. No apologies, No refund. No assistance to help make the message compliant. It was a time-sensitive issue and I got zero use out of the money and time I spent. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

I used TM in 2022 to send the same message out to several hundred clients at once. It was slick. I tried again in 2023 and went through the whole process, paid and sent the text out before being told my text message needed to be more FCC-compliant. It was not solving a problem, but creating a bigger problem. And there was no help making things right. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for sharing your feedback with us. We apologize for any inconvenience caused. In 2023, we sent out multiple email announcements to all our users, explaining the regulatory changes that were implemented industry-wide.

Please note that Textmagic is a text messaging platform, and we do not have control over local carrier regulations. If text messages are sent from non-compliant numbers, they will be rejected free of charge. If you are facing any issues regarding this, please get in touch with our Textmagic support team. We will investigate it with the highest priority and provide a full refund if necessary.

AN

Verified User in Investment Management

Small-Business (50 or fewer emp.)

11/19/2023

"I signed up to complete text messages and got a full survey suite."

5/5

What do you like best about Textmagic?

Large number of Technical functions and design make the service amazing. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing really but perhaps a few features could be tweaked but support is good and they look at isssues. Review collected by and hosted on G2.com.

AN

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

9/5/2023

"Easy, simple and saves time"

5/5

What do you like best about Textmagic?

We have tried several texting systems for our patients as this is hands down the easiest, simplest and has saved our clinic time. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I really can't think of anything other than it took us too long to find TextMagic! Review collected by and hosted on G2.com.

MH

Mary H.

Small-Business (50 or fewer emp.)

6/19/2023

"Great tool for communicating with all of my employees quickly and efficiently"

5/5

What do you like best about Textmagic?

Text Magic is so easy to use. I can send a text to all of my employees or just employees in certain groups that I've created. One of the most important tools I use for communication. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I would like to be able to turn off replies. Review collected by and hosted on G2.com.

UL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

6/26/2023

"Easy and good value communication with clients via my email client to/from their mobile phone"

5/5

What do you like best about Textmagic?

Easy and good value communication with clients via my email client to/from their mobile phone Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

There is nothing I can think of to dislike Review collected by and hosted on G2.com.

AC

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

7/26/2023

"Works well with Automation tools, but has become very pricey"

3.5/5

What do you like best about Textmagic?

We chose Textmagic because it works well with Make.com, and has a good mobile app. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The pricing has become too high, in addition, there's a $2 fee each time you add credits to your count by the credit card company. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your feedback. We’re glad to hear that Textmagic works well with your automation tools and that you’re enjoying the mobile app. We understand your concerns about pricing and wanted to note that, unfortunately, we don’t have control over additional bank charges like credit card fees.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/21/2023

"Great for 16 years then doubled prices"

0/5

What do you like best about Textmagic?

The service is OK, but nothing we can't get elsewhere Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

After 16 years of loyalty you gave us a massive price rise which made me look elsewhere. In the end I got the same for less and better support. Review collected by and hosted on G2.com.

BC

Brittany C.

VP of Sales

Small-Business (50 or fewer emp.)

3/3/2022

"Love Text Magic"

5/5

What do you like best about Textmagic?

Very convenient to use. The best option that I found. It came recommended by someone else, and I see why. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Not sure. I'm happy with TextMagic and will continue use. Review collected by and hosted on G2.com.

Textmagic Reviews (128)

Textmagic Reviews (128)

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