telli Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Telli for its quick and helpful customer support, enhancing their overall experience with the product. (4 mentions)

Users highlight the intuitive and user-friendly interface of Telli, making management and setup a breeze. (4 mentions)

Users value the excellent customer service and intuitive user portal that enhances their experience with Telli. (4 mentions)

Users value the efficiency of Telli, appreciating quick onboarding and impressive capabilities for voice AI agents. (3 mentions)

Users appreciate telli's excellent customer service and innovative features, recognizing its potential to transform communication processes. (3 mentions)

Users note the dashboard issues with Telli, finding the interface basic despite recent improvements. (1 mentions)

Users note the difficult reporting features of telli, which can hinder the overall experience despite strong core functionality. (1 mentions)

Users face long delays due to time zone differences, but support improvements have helped mitigate issues. (1 mentions)

Users face long wait times for support due to time zone differences, though issues are generally manageable. (1 mentions)

Users feel there are still missing features for self-service, indicating the product requires further development. (1 mentions)

5 Pros or Advantages of telli

1. Customer Support

Users praise Telli for its quick and helpful customer support, enhancing their overall experience with the product.

See 4 mentions

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DW

David W.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and Outstanding Customer Service"

What do you like about telli?

Great customer service and great product!

EB

Egbert B.

Small-Business (50 or fewer emp.)

4.0/5

"Intuitive User Portal with Fast, Solution-Oriented Support"

What do you like about telli?

The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the

2. Ease of Use

Users highlight the intuitive and user-friendly interface of Telli, making management and setup a breeze.

See 4 mentions

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EB

Egbert B.

Small-Business (50 or fewer emp.)

4.0/5

"Intuitive User Portal with Fast, Solution-Oriented Support"

What do you like about telli?

The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the

AE

Andreas E.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best real value generating SaaS GenAI products out there"

What do you like about telli?

The software is already mature and includes the relevant classic software‑service elements that are necessary. You can immediately tell that the team

3. Helpful

Users value the excellent customer service and intuitive user portal that enhances their experience with Telli.

See 4 mentions

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DW

David W.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and Outstanding Customer Service"

What do you like about telli?

Great customer service and great product!

EB

Egbert B.

Small-Business (50 or fewer emp.)

4.0/5

"Intuitive User Portal with Fast, Solution-Oriented Support"

What do you like about telli?

The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the

4. Efficiency

Users value the efficiency of Telli, appreciating quick onboarding and impressive capabilities for voice AI agents.

See 3 mentions

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AE

Andreas E.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best real value generating SaaS GenAI products out there"

What do you like about telli?

The software is already mature and includes the relevant classic software‑service elements that are necessary. You can immediately tell that the team

MD

Mark D.

Small-Business (50 or fewer emp.)

4.5/5

"Telli’s voice AI platform is amazingly powerful"

What do you like about telli?

I have been a customer of Telli’s for approximately 6 months now. In that time I have seen them consistently deliver new and impressive capabilities t

5. Features

Users appreciate telli's excellent customer service and innovative features, recognizing its potential to transform communication processes.

See 3 mentions

See Related User Reviews

DW

David W.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and Outstanding Customer Service"

What do you like about telli?

Great customer service and great product!

MK

Max K.

Mid-Market (51-1000 emp.)

5.0/5

"This tech will be the future - and telli is well equipped and positioned to become a leader."

What do you like about telli?

As one of the leading players in the energy sector, we have a strong need for outbound customer communication. telli’s solution already demonstrates t

5 Cons or Disadvantages of telli

1. Dashboard Issues

Users note the dashboard issues with Telli, finding the interface basic despite recent improvements.

See 1 mentions

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E

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Telli is outperforming our internal call center — and customers don’t mind it’s AI"

What do you dislike about telli?

While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performanc

2. Difficult Reporting

Users note the difficult reporting features of telli, which can hinder the overall experience despite strong core functionality.

See 1 mentions

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E

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Telli is outperforming our internal call center — and customers don’t mind it’s AI"

What do you dislike about telli?

While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performanc

3. Long Delays

Users face long delays due to time zone differences, but support improvements have helped mitigate issues.

See 1 mentions

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MD

Mark D.

Small-Business (50 or fewer emp.)

4.5/5

"Telli’s voice AI platform is amazingly powerful"

What do you dislike about telli?

The only downside I have experienced with Telli is one they can’t do anything about for now. We operate in vastly different time zones, so when an iss

4. Long Wait Times

Users face long wait times for support due to time zone differences, though issues are generally manageable.

See 1 mentions

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MD

Mark D.

Small-Business (50 or fewer emp.)

4.5/5

"Telli’s voice AI platform is amazingly powerful"

What do you dislike about telli?

The only downside I have experienced with Telli is one they can’t do anything about for now. We operate in vastly different time zones, so when an iss

5. Missing Features

Users feel there are still missing features for self-service, indicating the product requires further development.

See 1 mentions

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RR

Richard R.

Small-Business (50 or fewer emp.)

5.0/5

"Telli transformed the way we call customers"

What do you dislike about telli?

Still lots to build and not too many features for self-service yet.

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CP

Christoph P.

Chief Strategy Officer

Small-Business (50 or fewer emp.)

4/10/2025

"telli - easy, valuably, quick"

5/5

What do you like best about telli?

Quick Onboarding. Fair pricing and scalability. Works very well for us. No negative comments from customers so far. Review collected by and hosted on G2.com.

What do you dislike about telli?

Still having to deal with annoying customers afterwards even tho telli is the perfect gatekeeper. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

7/30/2025

"Great product, very supportive team"

4.5/5

What do you like best about telli?

It really solved our problem of scaling a team with very limited human resources Review collected by and hosted on G2.com.

What do you dislike about telli?

Being a very early customer, the set up in the beginning took a bit more time that expected but now that everything is set up, it is ver self servig. Review collected by and hosted on G2.com.