--- title: telli Reviews meta\_title: 'telli Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how telli works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### telli Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight Telli's **quick and effective customer support** , enhancing their experience with intuitive and user-friendly solutions. [(4 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062459&qs=pros-and-cons#reviews) Users find Telli's interface **intuitive and user-friendly** , allowing for efficient management and quick deployment of voice agents. [(4 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062619&qs=pros-and-cons#reviews) Users commend the **intuitive user portal** and responsive customer support that enhance the overall experience with Telli. [(4 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228391&qs=pros-and-cons#reviews) Users commend Telli for its **efficient performance** , enabling quick deployment and seamless interaction with voice AI agents. [(3 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062666&qs=pros-and-cons#reviews) Users commend telli for its **exceptional customer service** and innovative solutions that enhance sales processes effectively. [(3 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062542&qs=pros-and-cons#reviews) Users note that the **dashboard issues** detract from the otherwise strong core functionality of the platform. [(1 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062469&qs=pros-and-cons#reviews) Users find the **difficult reporting** to be basic and lacking polish, impacting overall usability and insights. [(1 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062526&qs=pros-and-cons#reviews) Users face **long delays** due to time zone differences, causing some inconvenience but not hindering overall functionality. [(1 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228356&qs=pros-and-cons#reviews) Users report **long wait times** due to time zone differences, though this rarely hinders their experience with Telli. [(1 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228429&qs=pros-and-cons#reviews) Users feel there are **missing features** in telli, limiting the self-service capabilities available to them. [(1 mentions)](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062587&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of telli ##### 1. Customer Support Users highlight Telli's **quick and effective customer support** , enhancing their experience with intuitive and user-friendly solutions. [ See 4 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062459&qs=pros-and-cons#reviews) See Related User Reviews ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great Product and Outstanding Customer Service" What do you like about telli? Great customer service and great product! ![Egbert B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Egbert B.") EB Egbert B. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive User Portal with Fast, Solution-Oriented Support" What do you like about telli? The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the ##### 2. Ease of Use Users find Telli's interface **intuitive and user-friendly** , allowing for efficient management and quick deployment of voice agents. [ See 4 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062619&qs=pros-and-cons#reviews) See Related User Reviews ![Egbert B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Egbert B.") EB Egbert B. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive User Portal with Fast, Solution-Oriented Support" What do you like about telli? The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the ![Andreas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas E.") AE Andreas E. Mid-Market (51-1000 emp.) 5.0/5 "One of the best real value generating SaaS GenAI products out there" What do you like about telli? The software is already mature and includes the relevant classic software‑service elements that are necessary. You can immediately tell that the team ##### 3. Helpful Users commend the **intuitive user portal** and responsive customer support that enhance the overall experience with Telli. [ See 4 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228391&qs=pros-and-cons#reviews) See Related User Reviews ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great Product and Outstanding Customer Service" What do you like about telli? Great customer service and great product! ![Egbert B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Egbert B.") EB Egbert B. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive User Portal with Fast, Solution-Oriented Support" What do you like about telli? The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and the ##### 4. Efficiency Users commend Telli for its **efficient performance** , enabling quick deployment and seamless interaction with voice AI agents. [ See 3 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062666&qs=pros-and-cons#reviews) See Related User Reviews ![Andreas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas E.") AE Andreas E. Mid-Market (51-1000 emp.) 5.0/5 "One of the best real value generating SaaS GenAI products out there" What do you like about telli? The software is already mature and includes the relevant classic software‑service elements that are necessary. You can immediately tell that the team ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Telli’s voice AI platform is amazingly powerful" What do you like about telli? I have been a customer of Telli’s for approximately 6 months now. In that time I have seen them consistently deliver new and impressive capabilities t ##### 5. Features Users commend telli for its **exceptional customer service** and innovative solutions that enhance sales processes effectively. [ See 3 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062542&qs=pros-and-cons#reviews) See Related User Reviews ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great Product and Outstanding Customer Service" What do you like about telli? Great customer service and great product! MK Max K. Mid-Market (51-1000 emp.) 5.0/5 "This tech will be the future - and telli is well equipped and positioned to become a leader." What do you like about telli? As one of the leading players in the energy sector, we have a strong need for outbound customer communication. telli’s solution already demonstrates t ### 5 Cons or Disadvantages of telli ##### 1. Dashboard Issues Users note that the **dashboard issues** detract from the otherwise strong core functionality of the platform. [ See 1 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062469&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Telli is outperforming our internal call center — and customers don’t mind it’s AI" What do you dislike about telli? While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performanc ##### 2. Difficult Reporting Users find the **difficult reporting** to be basic and lacking polish, impacting overall usability and insights. [ See 1 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Telli is outperforming our internal call center — and customers don’t mind it’s AI" What do you dislike about telli? While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performanc ##### 3. Long Delays Users face **long delays** due to time zone differences, causing some inconvenience but not hindering overall functionality. [ See 1 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228356&qs=pros-and-cons#reviews) See Related User Reviews ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Telli’s voice AI platform is amazingly powerful" What do you dislike about telli? The only downside I have experienced with Telli is one they can’t do anything about for now. We operate in vastly different time zones, so when an iss ##### 4. Long Wait Times Users report **long wait times** due to time zone differences, though this rarely hinders their experience with Telli. [ See 1 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2228429&qs=pros-and-cons#reviews) See Related User Reviews ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Telli’s voice AI platform is amazingly powerful" What do you dislike about telli? The only downside I have experienced with Telli is one they can’t do anything about for now. We operate in vastly different time zones, so when an iss ##### 5. Missing Features Users feel there are **missing features** in telli, limiting the self-service capabilities available to them. [ See 1 mentions ](https://www.g2.com/products/telli/reviews?filters%5Bsentiment_snippet%5D=2062587&qs=pros-and-cons#reviews) See Related User Reviews ![Richard R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard R.") RR Richard R. Small-Business (50 or fewer emp.) 5.0/5 "Telli transformed the way we call customers" What do you dislike about telli? Still lots to build and not too many features for self-service yet. ![Philipp R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philipp R.") PR Philipp R. 2/6/2026 "Intuitive interface and super support" 5/5 What do you like best about telli? The support is great, the user interface is intuitive and simple. Review collected by and hosted on G2.com. What do you dislike about telli? Every now and then, smaller bugs appear for which there is no direct answer. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? I use Telli to conduct outbound calls and qualify customers as leads. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller inviteAI Translated ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") ER Verified User in Renewables & Environment Enterprise (\> 1000 emp.) 4/22/2025 "Telli is outperforming our internal call center — and customers don’t mind it’s AI" 4/5 What do you like best about telli? We’ve been using Telli for three months to book appointments with leads, and the results have been great. It’s surprisingly easy to use, and the AI agent consistently books appointments at the same rate or better than our internal call center. What’s especially impressive is how natural the conversations feel — people generally don’t realize or don’t care that they’re speaking with an AI. The onboarding was quick, and the whole system works well right out of the box. Review collected by and hosted on G2.com. What do you dislike about telli? While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performance (which makes sense), but that leaves parts of the dashboard and reporting feeling a bit basic. That said, we’ve already seen improvements since we started, so it’s clearly moving in the right direction. At the start, it took a bit of fine-tuning to have the agent pausing for the right amount of time during the conversation, in order to avoid talking over customers but also not having awkward pauses. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? Telli is helping us automate appointment booking with leads, reducing the load on our internal call center. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Eduardo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo C.") EC Eduardo C. Country Leader Small-Business (50 or fewer emp.) 6/6/2025 "Great product and great team. Very glad" 5/5 What do you like best about telli? They're continuously innovating and realising new products. They are very flexible and attentive. Easy to communicate with them. I'm very happy we are using Telli. Fairly stratightforward to integrate with our systems and we where live within 1-2 weeks. Review collected by and hosted on G2.com. What do you dislike about telli? Billing gets a bit a complex, but they're realising a billing section soon. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? Collection for our loan business in LATAM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/7/2025 "Awesome Team with an awesome product" 5/5 What do you like best about telli? What I like about Telli is the team's hands-on approach with weekly feedback sessions and the very strong product! I have yet to see a product as strong as Telli's, especially on the German-speaking market. Review collected by and hosted on G2.com. What do you dislike about telli? I would like to see even more insights and also have the opportunity to expand into even more countries, but the language models are not yet ready for that. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? We are currently conducting tests with Telli to improve lead management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Richard R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard R.") RR Richard R. CEO Small-Business (50 or fewer emp.) 4/9/2025 "Telli transformed the way we call customers" 5/5 What do you like best about telli? The automation, the quick fixes and feature roll-out. Every request gets taken seriously and pipelined. Review collected by and hosted on G2.com. What do you dislike about telli? Still lots to build and not too many features for self-service yet. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? All our initial calls to inbound leads are done through telli. The voice AI calls customers and schedules (or directly forwards) appointments with our kitchen planners. This is extremely time-efficient, since the planners can focus on more important tasks and we can now also call customers off-peak hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Linda K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Linda K.") LK Linda K. Geschäftsführerin McMakler Customer Care GmbH Mid-Market (51-1000 emp.) 4/23/2025 "The collaboration with Telli is for us – professional, reliable, and future-oriented." 5/5 What do you like best about telli? The product is continuously making great progress. The team at Telli is always approachable, committed, and supports us with expertise and dedication. Review collected by and hosted on G2.com. What do you dislike about telli? The only disadvantage I still see is that a real agent can respond to the customer even more individually. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? In the long run, it will ensure more stable performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller inviteAI Translated ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") UR Verified User in Renewables & Environment Mid-Market (51-1000 emp.) 7/7/2025 "Super friendly team with a well-functioning & futuristic technology" 3.5/5 What do you like best about telli? Customer Service, ability to adapt quickly, realistic voice, UI of dashboard Review collected by and hosted on G2.com. What do you dislike about telli? Mostly the pricing, I would like to have more customization options (especially that I can implement new call variables / prompts on my own) Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? Saving time by enriching our database with information the agent retrieves from calls Review collected by and hosted on G2.com. Show More Response from Ennie Raguse of telli [Editedit](https://www.g2.com/survey_responses/telli-review-11369741/official_response/edit) Thank you for your feedback, that's super helpful. We completely understand the need for more flexibility and are excited to share that we’ve recently introduced the telli Prompt Editor to address exactly that. With the Prompt Editor, you now have direct access to the voice agent’s prompt and can make your own adjustments in two ways: 1) AI-Assisted Editing: The telli prompt agent is specialized on system prompts and can make changes on your behalf. Simply chat with it and see adjustments being made. 2) Text Editing: Via the text editor, you are now able to make adjustments yourself in the system prompt and implement changes instantly. With this, you can now, for example, add new call variables, custom phrasing, or targeted responses to customer signals. You can check out the post in our shared Slack/Teams channel or just drop us a message, and we’ll happily show it to you on a call! Current UserValidated ReviewerSource: Seller invite MK Max K. Strategy Lead Mid-Market (51-1000 emp.) 4/11/2025 "This tech will be the future - and telli is well equipped and positioned to become a leader." 5/5 What do you like best about telli? As one of the leading players in the energy sector, we have a strong need for outbound customer communication. telli’s solution already demonstrates today what will become the standard of tomorrow. From the experience we made with telli over several months, we believe that they have the potential to fundamentally transform the pre-sales & sales process. Review collected by and hosted on G2.com. What do you dislike about telli? The technology still has a way to go in terms of quality and reliability. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? Reduce Time-to-first contact & increase number of call attempts for unreached contacts. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Christoph P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christoph P.") CP Christoph P. Chief Strategy Officer Small-Business (50 or fewer emp.) 4/10/2025 "telli - easy, valuably, quick" 5/5 What do you like best about telli? Quick Onboarding. Fair pricing and scalability. Works very well for us. No negative comments from customers so far. Review collected by and hosted on G2.com. What do you dislike about telli? Still having to deal with annoying customers afterwards even tho telli is the perfect gatekeeper. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? 24/7 availability Prioritization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 7/30/2025 "Great product, very supportive team" 4.5/5 What do you like best about telli? It really solved our problem of scaling a team with very limited human resources Review collected by and hosted on G2.com. What do you dislike about telli? Being a very early customer, the set up in the beginning took a bit more time that expected but now that everything is set up, it is ver self servig. Review collected by and hosted on G2.com. What problems is telli solving and how is that benefiting you? Freeing up human resources and scaling a team without any new hires Review collected by and hosted on G2.com. 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