Techtonic Lift, Customer Success Operations Reviews & Provider Details

Techtonic Lift has been a huge help in getting more out of ChurnZero for our team. They took the time to really understand how we work and where we were getting stuck, then helped us clean things up and make the platform actually useful day-to-day. Whether it was improving our segmentation, setting up smarter automations, or giving us better visibility into our data, everything they did felt practical and impactful. They’re easy to work with, super responsive, and bring a lot of real-world experience to the table. It honestly feels like they’re an extension of our team. Review collected by and hosted on G2.com.

Absolutely work with Naomi if you want to put into effect any new processes and strengthen your customer success team! Review collected by and hosted on G2.com.

Naomi helped us automate processes for our CSMs, so that our CSMs could focus on providing strategic advice rather than unnecessary clerical work. Review collected by and hosted on G2.com.

If you are considering Techtonic Lift, I would absolutely recommend moving forward. Naomi is an expert in building scalable CS operations and a true partner throughout the process. Whether you are implementing ChurnZero for the first time or optimizing an existing instance, having Naomi involved will save your team significant time and help you avoid common pitfalls. Her ability to drive both strategic and tactical outcomes made a tremendous difference for us, and I would not hesitate to work with her again. Review collected by and hosted on G2.com.

Techtonic Lift helped us address several key Customer Success operations challenges as we implemented ChurnZero across two enterprise product lines. We needed to scale our CS processes, replace manual workflows that were limiting efficiency, and build a system that would support proactive, data-driven customer engagement. Naomi was absolutely critical to our success. She brought deep expertise, strategic thinking, and a collaborative approach that ensured we designed a ChurnZero instance that truly fit our business needs.

Thanks to Naomi’s partnership, we automated 39+ manual processes, gained greater visibility into customer health, and enabled our team to engage more effectively across the customer lifecycle. Beyond her technical skill, Naomi was an incredible partner throughout the project. She was proactive, responsive, and fully invested in helping us achieve our goals. The impact of her work continues to benefit our CS organization today. Review collected by and hosted on G2.com.

I have had the absolute pleasure to have worked with Naomi at Techtonic Lift for over two years! She has been the dream partner since Day 1. We initially hired Techtonic Lift to help us build upon our strategy after just completing our ChurnZero implementation, as well as, support our expansion into other areas of the business. Naomi immediately jumped right in to understand our complex data structure, business goals, and wasted no time in providing strategic value right from the start. With her help, we automated several manual processes for our CSMs, streamlined our at risk management & renewal processes, increased the validity of our data with data quality processes, stood up churnscores to support our health monitoring strategy, and built beautiful custom dashboards for data-backed decision making - all while providing daily user support and SO much more. I am deeply grateful for the opportunity to benefit from Naomi’s exceptional expertise in our ChurnZero strategy, and equally appreciative of the chance to work with such a sincere and genuine person.Thank you for everything, Naomi!!! Review collected by and hosted on G2.com.

I would recommend giving Techtonic Lift a call if you have any of these challenges with your Customer Success, Account Management, or Operations teams:

- Lack of efficient account reviews (meaning, a lack of understanding about a CSM's book of business)

- Lack of effective churn retrospective or churn review (meaning, imperfect understanding of why someone churned, what to do about it, and who to go to for help)

- CSMs not feeling accountable for their own success or the success of their book

- Anything, and I mean ANYTHING regarding ChurnZero, from overarching goals to in-the-weeds tactical questions

- Lack of a CS network to bounce ideas off of Review collected by and hosted on G2.com.

Techtonic Lift is helping my Customer Success organization structure meetings, especially around Churn prevention, Churn review & retrospection, and doing so without shame or arrogance. Techtonic Lift's services are a value-add to our CS team and to our culture. Review collected by and hosted on G2.com.

Techtonic Lift is great if you are just getting started with ChurnZero or need assistance with larger projects. Review collected by and hosted on G2.com.

Naomi at Techtonic is great to work alongside of our business and customer success requirements. She learned about our business, goals and assisted with outlining effective automated plays and custom dashboards in ChurnZero. Review collected by and hosted on G2.com.

You won't regret the decision. Your team and your clients will benefit greatly! Review collected by and hosted on G2.com.

When we need to create additional bandwidth or solve complex challenges related to our customer journey, we look to Naomi and the team at Techtonic Lift. Review collected by and hosted on G2.com.

Book her now for all your customer success consulting needs. You will not regret it! Review collected by and hosted on G2.com.

Naomi played a crucial role in establishing our customer success department from scratch. She is a true expert with extensive knowledge in ChurnZero, video content, and professional development. I am incredibly grateful for all the time and effort she has dedicated to our organization.

As a solo customer success rep, it would have taken me years to achieve what Naomi and I accomplished together in just a few months.

Naomi is a valuable asset when it comes to customer success and client engagement. Run, don't walk and book her services now! Review collected by and hosted on G2.com.

Be candid and open with your business problems and what you are ultimately trying to solve. This will ensure you are able to maximize your time and the experience that comes from engaging with Techtonic Lift. Review collected by and hosted on G2.com.

Maximizing our implementation of ChurnZero and sharing of industry expertise and best practice. Review collected by and hosted on G2.com.

I would recommend TL for everyone! Review collected by and hosted on G2.com.

Working as a fractional asset to ensure our customer success operations are continuing to move along Review collected by and hosted on G2.com.