--- title: TeamDynamix IT Service Management Reviews meta\_title: 'TeamDynamix IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how TeamDynamix IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # TeamDynamix IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamDynamix IT Service Management but has limited features. Are you part of the TeamDynamix IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead. * * * Seller [TeamDynamix](https://www.g2.com/sellers/teamdynamix) Discussions [TeamDynamix IT Service Management Community](https://www.g2.com/products/teamdynamix-it-service-management/discuss) Solution Type All-in-One Overview by Claire Kozlowski Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 26 months [ View More Pricing Information ](https://www.g2.com/products/teamdynamix-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/teamdynamix-it-service-management/competitors/alternatives) ## User Insights Average based on 101 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## TeamDynamix IT Service Management Integrations (8) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") iPass ](https://www.g2.com/products/ipass/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle PeopleSoft ](https://www.g2.com/products/oracle-peoplesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamDynamix iPaaS ](https://www.g2.com/products/teamdynamix-ipaas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamDynamix ITAM ](https://www.g2.com/products/teamdynamix-itam/reviews) Show More ![Kevin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin M.") KM Kevin M. Lead IT Process Manager Enterprise (\> 1000 emp.) 6/3/2026 "Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features" 5/5 What do you like best about TeamDynamix IT Service Management? It’s completely web-based and offers a lot of out-of-the-box capabilities, especially for workflow approvals and supporting multiple business units. Overall, it has been a reliable SaaS solution for us. We obtained an enterprise license for a reasonable annual cost. especially compared to competitors. The user interface is pretty good and continue to be regularly improved. It's native integrations with Teams and email were easy to configure and use. There are some new AI features that are really helpful to staff working tickets. Automatic summaries and one click revision of technician messages or notes with AI is really helpful. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? Some settings are shared across all applications and while we can work around it it might be nice if they were independent of each other. Urgency , impact and priority configurations is a good example. The inability to create dynamic forms that have fields dependency between native field can be frustrating. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? It is pretty easy to set up a ticketing app. .While I work in IT we have set up more than 20 apps for business units to provide them a tool to help them manage their work as well. Because we have an reasonably priced enterprise license we don't have to worry about recharging or finding money for small units that could benefit from tickets apps. We have been able to save expense by moving from several different tools into this one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Area Manager Mid-Market (51-1000 emp.) 6/3/2026 "Highly Configurable Service Desk That Keeps IT Operations Connected" 5/5 What do you like best about TeamDynamix IT Service Management? Configurability is what really stands out for me. Being able to build tailored intake forms for different request types, set SLA targets, maintain a large knowledge base, and fine-tune routing rules—all within a single platform—gives IT administrators real control over how service delivery is structured and measured. In a higher education environment with diverse request types and many stakeholders, that level of flexibility feels essential. And since everything sits in the same ecosystem as our asset and project data, the service desk doesn’t operate in isolation; it stays connected to the broader picture of IT operations. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? Bulk administrative tasks are the biggest frustration. Operations that should be straightforward — like deactivating a large batch of user accounts — aren't well supported through the UI and end up requiring API scripting to accomplish efficiently. For a platform this central to IT operations, administrators shouldn't have to go outside the interface to handle routine maintenance at scale. The reporting layer has similar limitations — getting to custom insights often means exporting data and finishing the analysis elsewhere rather than being able to build what you need natively inside TDX. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? ITSM solves the fundamental problem of service visibility. Before a centralized platform, tracking request status, measuring response times, and identifying bottlenecks relied on tribal knowledge and manual tracking. Now every request has a record, every SLA has a target, and help desk performance is measurable and reportable to leadership without manually aggregating data from multiple sources. The benefit shows up at every level of the organization. Front line staff have clear queues and assignment visibility. Managers can track performance and identify where service is breaking down. Leadership gets data-driven reporting on help desk operations instead of anecdotal updates. And end users have structured intake paths and a self-service knowledge base that resolves common issues before a ticket is ever submitted. It turned service delivery from a reactive, opaque process into something we can actually measure, manage, and improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Steve K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve K.") SK Steve K. Student Support Specialist Mid-Market (51-1000 emp.) 6/2/2026 "TeamDynamix Just Works: Reliable and Easy-to-Use" 4.5/5 What do you like best about TeamDynamix IT Service Management? The best part about TeamDynamix is that it just works. There is very little downtime, and it provides a consistent workspace. The UI is greatly improved after the last update, so it is now even easier to use. It has a lot of integrations available, but works well even if you don't use them all. The onboarding process was fantastic and very helpful, and I still reach out to our advisor once in a while if I have questions. They have several different AI integrations coming out, so you can use as many of them or as few as you'd like. The return on investment has been amazing for our organization. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? For people who do not use the software full-time, the UI and workflows can be intimidating. But that is more of a process issue than one with TeamDynamix themselves. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? We are able to now track tickets and the work that our different teams do all in one place, and are able to show this off to different stakeholders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite LW Lisa W. Manager Application Development Enterprise (\> 1000 emp.) 6/3/2026 "Easy-to-Grasp iPaaS Integrations, but Code Promotion Needs Improvement" 3.5/5 What do you like best about TeamDynamix IT Service Management? As we began identifying our service offerings, we realized we were manually handling a large number of tasks. To streamline this, we built out our service catalog with the appropriate forms so users could fill them out as needed. In iPaaS, we have begun creating integrations. We found that the iPaaS components are easy to understand because they are closely related to programming language constructs. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? In iPaaS, the code promotion process isn’t as mature as I would like. Because user permissions apply across all iPaaS applications that are shared with someone, we haven’t found a way to limit a user’s access to only the production application. As a workaround, we had to create developers a local TDX account with view-only permissions for the production application. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? When a user is directed to use the service offering forms, their request is routed to the appropriate team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Edith Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edith Y.") EY Edith Y. SharePoint Business Solutions and Information Architecture Consultant Mid-Market (51-1000 emp.) 6/2/2026 "TDX ESM: A One-Stop Shop That Boosted Our IT Team’s Productivity" 4.5/5 What do you like best about TeamDynamix IT Service Management? We replaced a 20 + year old ticketing system with the TDX ESM. This has helped increase the productivity of our IT Services team by providing a one-stop shop for our technicians to assist our customers with IT, Facilities, and HR requests. We've also automated ticket and customer service satisfaction reporting to our IT Leadership team to be able to help them understand the value TDX brings to our organization. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? Our ITSM System Administrator is not a developer. There would be a huge benefit to offer more out-of-the-box type iPaaS solutions that allow for easier implementation. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? More robust ticketing and overall tracking of incidents and service requests. We recently moved our new hire onboarding process into TDX and this has alleviated the need for creation of manual tickets that should be tasks associated with onboarding a new employee. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite HS Harshit S. Business Analyst Small-Business (50 or fewer emp.) 6/2/2026 "Organized and Customizable Service Management" 3.5/5 What do you like best about TeamDynamix IT Service Management? What I like best about TeamDynamix IT Service Management is that it brings ticketing, services, workflows, reports, knowledge base articles, and project-related work into one place. It helps our team stay organized, track requests clearly, and improve visibility across different IT services. I also like that it can be customized to fit our internal processes instead of forcing everything into one fixed structure. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? The setup and customization can feel complex at first, especially with workflows, reports, permissions, and forms. Some changes require testing and extra configuration before they work the way we need. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? TeamDynamix helps us organize IT requests, track tickets, manage services, and improve visibility across the team. It benefits us by reducing manual follow-up, keeping work centralized, and making it easier to report on service performance and process improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Thomas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas B.") TB Thomas B. IT Helpesk Specialist Mid-Market (51-1000 emp.) 6/2/2026 "Simple UI, Powerful Tools, and Outstanding TDX Support" 5/5 What do you like best about TeamDynamix IT Service Management? The UI is very simple but offers a petholra of tools. We now do not use any intergrations but it appears to be a seemless additional. We never have any performance issues and downtimes are few and far between. Most downtime is resovled within the upcoming hours. TDX support and customer service are outstanding and quickly answer all requests. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? The only thing I do not like about the service management platform is that I have to refresh my screen or environment to see new activites. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? We can organize requests by request type and service item. This gives us historical data of IT workloads per role that we have never had. I also have submitted two or three product enhancements, so atleast my voice is being heard and TRACKED. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite JN Jen N. Mid-Market (51-1000 emp.) 6/3/2026 "User-Friendly But Lacks Customization" 3.5/5 What do you like best about TeamDynamix IT Service Management? I appreciate how user-friendly TeamDynamix IT Service Management is. Configuring admin settings, building reports, and managing tickets are straightforward and easy to navigate compared to other work management platforms I've used at other jobs. It helps us easily track requests and incidents, manage services, document support information, and provides users with a more consistent way to get IT assistance. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? TDX is generally easy to navigate and configure, but some areas feel overly simplified. The lack of granular customization is frustrating at times, particularly with permissions and Knowledge Base notifications. Both are simple to manage, but they are not flexible enough for some of our needs. I would like more granular permissions settings and the ability to customize what triggers Knowledge Base article notifications. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? TeamDynamix IT Service Management helps us easily track requests and incidents, manage services, document support information, and provides users with a more consistent way to get IT assistance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite CC Cathy C. Technical Support Coordinator Mid-Market (51-1000 emp.) 6/2/2026 "Efficient Ticket Management with Great Reporting" 5/5 What do you like best about TeamDynamix IT Service Management? I use TeamDynamix IT Service Management in my everyday work to create and track tickets, which helps keep track of my team and automate tasks. I love the reporting feature as it allows me to get a big picture of the things we're doing, be able to track activities, and let others know what sorts of work we're doing. It was very easy to set up TeamDynamix IT Service Management, and there was only a very short learning curve, making it easy to start working with. I also appreciate that I can access my tickets even on the go because there's a phone app that allows me to see them. This really helps when I need to look back at problems that are occurring and how many tickets have been logged per issue. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? I think I would like the ability to change the title of a service request. For example, if we do a service request for a new user, I would like to have the top line actually include the user's name instead of just saying 'New workstation request.' Because if we have several of those, it gets confusing trying to determine which one is for the person we are working on. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? I use TeamDynamix IT Service Management to create and track tickets, automate processes, and keep track of my team. It lets me access tickets on the go through a phone app, helps review recurring problems, and track logged tickets per issue. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Pernell H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pernell H.") PH Pernell H. Small-Business (50 or fewer emp.) 6/2/2026 "Flexible and Effective ITSM Solution with Room for Improvement" 4/5 What do you like best about TeamDynamix IT Service Management? I appreciate using all of the functionality of TeamDynamix IT Service Management at our site and it is working very well for us. TeamDynamix has been an exceptional partner. I am excited about the flexibility of the software and how it brings together so much information for service and asset management. I like the flexibility and the way it allows our organization to grow in a more effective and collaborative way. TeamDynamix has been exceptional in showing management exactly how we can grow and promote collective work. Also, the setup of TeamDynamix was seamless, thanks to their exceptional team. Review collected by and hosted on G2.com. What do you dislike about TeamDynamix IT Service Management? Some of the software limitations are frustrating, especially in the Project management tool where some functionality and options are locked. It could be less restrictive and allow more flexibility for admins to customize the software according to their needs. Review collected by and hosted on G2.com. What problems is TeamDynamix IT Service Management solving and how is that benefiting you? TeamDynamix IT Service Management brings together information for service and asset management, providing flexible solutions that show management new ways to grow and collaborate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about TeamDynamix IT Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamDynamix IT Service Management ](https://www.g2.com/products/teamdynamix-it-service-management/discussions/new) GU Guest User What is TeamDynamix IT Service Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for) [ View all Discussions ](https://www.g2.com/products/teamdynamix-it-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 26 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/teamdynamix-it-service-management/pricing) TeamDynamix IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-teamdynamix-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-teamdynamix-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-teamdynamix-it-service-management) ##### ##### TeamDynamix IT Service Management Features Incident Management Automate Ticket Routing Ticket Notifications Project Management Priorities Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/teamdynamix-it-service-management/features) ##### Categories on G2 [Project and Portfolio Management](https://www.g2.com/categories/project-and-portfolio-management)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Project and Portfolio Management](https://www.g2.com/categories/project-and-portfolio-management)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best customer loyalty software for service businesses](https://www.g2.com/discussions/best-customer-loyalty-software-for-service-businesses)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Which financial audit software has built-in workflows to manage concurrent audits and coordinate testing with multiple departments?](https://www.g2.com/discussions/which-financial-audit-software-has-built-in-workflows-to-manage-concurrent-audits-and-coordinate-testing-with-multiple-departments%20) [Which call center management software is best rated](https://www.g2.com/discussions/which-call-center-management-software-is-best-rated)[Which presales management platforms are considered the gold standard for supporting sales engineers through complex enterprise deals?](https://www.g2.com/discussions/which-presales-management-platforms-are-considered-the-gold-standard-for-supporting-sales-engineers-through-complex-enterprise-deals)[What is the most popular employee engagement app for enterprises?](https://www.g2.com/discussions/what-is-the-most-popular-employee-engagement-app-for-enterprises) [Show MoreShow Less](javascript:void(0);)