Sync.com Reviews (53)

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Reviews

Sync.com Reviews (53)

View 1 Video Reviews
4.2
53 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Sync.com for its strong security features and ease of use, highlighting the importance of end-to-end encryption that keeps their data private. Many appreciate the straightforward interface and the ability to share files securely, although some note limited integration options with other software as a common drawback.

Pros & Cons

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Andy S.
AS
Andy S.
Finance Director & Controller
Small-Business (50 or fewer emp.)
"Safe document sharing."
5/5
What do you like best about Sync.com?

Automatically replicates with my documents, safety and multi device capability. I have been helped two or three times really quickly by support. Intergrate stop MAC and IOS. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

I don't like chatbots and am nervous about AI. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Secure, Cost-Effective, and Easy to Use"
5/5
What do you like best about Sync.com?

I use Sync.com for backing up and sharing important files like family photos, taxes, and keepsake documents. It does a good job keeping everything backed up and accessible. I really appreciate that it's Canadian and has a good reputation for privacy, which is important for the sensitive documents I store. The cost is also a big plus for me. At work, we use it to share work-related files, and I found Sync.com to be more manually controllable compared to OneDrive. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Nothing Review collected by and hosted on G2.com.

Stavros S.
SS
Stavros S.
Web Developer
Small-Business (50 or fewer emp.)
"Easy to Use and Dependable—Especially the Reliable Desktop App"
5/5
What do you like best about Sync.com?

It’s easy to use and dependable, and I find the desktop app especially reliable. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Its desktop client is pretty basic, with no special backup options. Review collected by and hosted on G2.com.

Everardo K.
EK
Everardo K.
Owner
Small-Business (50 or fewer emp.)
"Disappointing Integration and Poor Customer Service"
0.5/5
What do you like best about Sync.com?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

I don't like that despite claiming unlimited, Sync.com has very limited integrations. I'm also frustrated with customer service because I was charged one day after my trial ended, and they refused to refund the charges. Switching to Sync.com from Dropbox was difficult. Misleading Trial Experience, No Integrations, No Flexibility I signed up for Sync.com expecting a competitive alternative to Dropbox or Box. What I got was an outdated product with modern pricing and zero flexibility. There are no native integrations with the tools businesses actually use today. No CRM integrations, no automation support, no meaningful ecosystem. Yet pricing is on par with Dropbox, Box, and other platforms that actually invest in integrations and workflows. The bigger issue is billing ethics. I was charged one day after the trial ended, immediately reached out, and was told a refund was not possible. No grace period. No consideration. Just a hard no. For a company positioning itself as business-ready, this is a poor look. If you are confident in your product, you should not need to rely on rigid trial cutoffs and refusal to refund a brand-new charge. If you need integrations, automation, or reasonable customer treatment, look elsewhere. Review collected by and hosted on G2.com.

Iulian F.
IF
Iulian F.
Software Developer
"Cost-Effective and Easy to Use, but File Handling Needs Improvement"
5/5
What do you like best about Sync.com?

I like that Sync Pro is easy to use and that the cost is cheap enough for unlimited data storage. The price of the service is a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

One is, when there are issues with files. Downloading, uploading, or other problems. It's very hard to fix them. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Reliable, Secure, and Privacy-Focused"
5/5
What do you like best about Sync.com?

I really appreciate how well designed and secure the platform is. The Windows integration is seamless and the Android app works great. It's a fantastic privacy-focused alternative to the big tech cloud options. It simply works exactly the way it's supposed to. I highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

nothing comes to mind :) Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"Easy to Use, Secure, and Proudly Canadian"
5/5
What do you like best about Sync.com?

It’s easy to use, and it feels secure. I also like that it’s Canadian. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Honestly, I can't think of anything .... Review collected by and hosted on G2.com.

Rob F.
RF
Rob F.
Owner-manager
Small-Business (50 or fewer emp.)
"Sharefile Replacement for Small team"
5/5
What do you like best about Sync.com?

Seamless replacement for Sharefile that we installed and got familiar with in a few days. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

It takes a while to get support - though we figured most issues out without help. Review collected by and hosted on G2.com.

Nikita L.
NL
Nikita L.
Small-Business (50 or fewer emp.)
"If you want to get rid of your files"
0/5
What do you like best about Sync.com?

I would say they have a simple interface, but that doesn't matter when they lose your files. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

They lost my files and haven't provided any explanation. The support was slow and absolutely unhelpful.

I have a paid plan and accidentally noticed that about 50 of my files disappeared from the storage without any notice. According to their own logs, my files should be still in storage but they are obviously not. I checked their servers' status page, and no downs or errors were mentioned there. I contacted their support and provided all the needed information for the investigation and only after 7 weeks of communication by email, they just say that the files can't be restored and that is not the kind of user experience they want to provide. And that is all! No excuses, no explanation, no any kind of compensation or refund.

They present themselves as reliable cloud file storage, but they can't do the only thing that you want them to do. I hardly can imagine such a situation with even old-style website hosting providers.

Don't trust this service! You most likely will just lose your data and spend days trying to contact them. Review collected by and hosted on G2.com.

AB
Andrew B.
Clinical Director and Owner
Mental Health Care
Small-Business (50 or fewer emp.)
"Simple HIPAA cloud storage"
4/5
What do you like best about Sync.com?

Third-party (to Google Workspace or other cloud -based services) HIPAA compliant storage.

Simple, straightforward, affordable cloud backup storage.

Priced well for single-user based business Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Limited integration options (e.g. other software packages)

Limited diversity of services (but this is due to it being focused on secured storage rather than a range of features) Review collected by and hosted on G2.com.